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eDreams has a rating of 4.0 stars from 9,201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Extremely bad customer service. My flight got canceled 1 day before, by the airline, and I didn't get any email from eDreams. Got an email from the airline to change my booking but doing it through the airline website didn't work out. After calling the airline, it turned out another flight in the same itinerary is also deleted from the system and I need to resolve it EXCLUSIVELY with eDreams.
It is basically impossible to talk to a customer service representative. It took me 3 hours just to get to talk to someone on chat. Then, they repeatedly told me that they will resolve it but nothing has happened. Now, three hours before my original flight, I still don't know what to do. They said that I might not be able to take the flight, but I still see part of my flight active with airlines. Since it's an urgent situation eDreams told me that only the airline can do that change. This was a lie but it made me bounce back and forth between airlines and them for a couple of hours while losing time. I haven't slept trying to resolve my situation. Nobody is willing to help and I might miss my brother's wedding. Save yourself the stress and don't book with them!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2022
SCAM SCAM SCAM! DO NOT BOOK WITH THESE CROOKS! They set up an unauthorized RECURRING MONTHLY DRAFT on my checking account for over $500. I thought I was booking with another agency and was surprised to see that at some point, it became edreams...never heard of them. Then there were surprise fees I was going to have to pay. I tried to cancel. There is no customer service. I received an email more than 24hrs after I requested a refund and guess what? You have to cancel within 24hrs to get your airline money back. So now I am stuck with a bunk Allegiant voucher and I have no idea what has happened to the hotel room. They are not helpful and the system is designed to keep your money and keep you waiting. Disgusted.
Tip for consumers:
DO NOT USE THEM!!
Products used:
I rebooked with another, reputable, travel agency. These people are a scam.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2022
Edreams is a cheater company I booked flights from Bangkok to serbia with automatic check in boarding pass where it show if automatically boarding not done u get full refund they just cheated me since 5 nov 2022 it's not a professional company they just know how to take money from customers pocket,called many times n sent many emails even there agents lie lot I will never recommend someone book with edreams I have all proofs I lost inr approximately *******
Ref*******995
Tip for consumers:
Don't book with edreams
Products used:
Air Tickets
Date of experience: December 7, 2022
Booked via edreams.com flights to Spain for Oct 2022. The actual credit charges do not match the INVOICE in USD.
Instead of single charge in credit card in USD, there are 4 charges 2 from edream in USD and 2 from Vueling airline in EUR.
I tried to contact both, but getting BOTS that are closing the complain. I tried to contact edreams by phone, some one fro India answer, which does not have a clue about what is overcharge.
It was a nightmare and time efforts without any results.
I tried to cancel the booking, they will refund only 80% from flight cost, Zero refund on all addintinal charges. It means I will loose 1,000$ for cancel.
Invoice total amount
Is 2,855 USD. It was expected to see a single charge of 2,855 and not 4 charges as below
Credit card Charges:
EDREAM 1,318 USD
Vueling 2,392 EUR
I have a few trips for this year and I will not ever book anything via edreams.com
Tip for consumers:
It is highly recomneded NOT to use this site and go directly and book with airline.
Products used:
I have booked a flight for Oct 2022. But there is a mess with their charges and none to resolve the the issue.
Date of experience: August 4, 2022
My wife booked airline tickets on a reputable website but "eDreams" were piggybacking off the website and we were charged $20 over cost price 7 days later were charged an extra $90 automatically for yearly subscription which we did not request. When I tried to cancel via T/C process so convoluted I had to set up an account to unsubscribe... tried to contact customer service (non existent) I then realised I was talking with a cyberbot I was lucky have been able to block payment through my bank... DO NOT USE e DREAMS!
Date of experience: February 20, 2022
I had to rebook my flight as my covid test result arrived late. However they said that they'd have to contact KLM directly and ask them which would take 2-3 business days. My issue occurred on a Friday meaning I'd have to wait until at least Tuesday to fix my problem. I asked them to reimburse my accommodation and expenses, but I got no response. Their customer service hung up on me multiple times and it's the absolute worse and most useless bunch of people I have ever had the displeasure of dealing with. DO NOT BUY A TICKET WITH EDREAMS!
Date of experience: February 15, 2022
I can only describe my experience as poor and disappointing, I requested help 3or 4days ago, then again yesterday about seating and luggage arrangements but no answer has been issued.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2023
You are crinminal organization that should be shut down and CEO should end up in jail! You are selling to the people insurance, that cannot be claimed back, since you are using chat bots and having non existing customer service! So basically you are waiting for people to give up and stop trying to claim their refund. THIS IS CALLED THEFT AND PEOPLE WHO STEAL FROM OTHER PEOPLE (in this case Edreams stealing from their own customers) SHOULD FACE LEGAL CONSEQUENCES! YOU SHOULD BE ASHAMED!
Tip for consumers:
I will probably never see my money and after reading endless people´s same or similar complaints, I can´t stop thinking about how CRIMINAL this company is. How come they are not fined with millions and jailed after stealing so much money????
Products used:
Travel insurance
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2023
I'm using more and more this site and I'm really satisfied.
The app is fast end also the result of the booking with the confirmations mails.
It's a good job
Because it’s works and the prices are correct
Date of experience: November 16, 2023
Edreams showed my amount in local ccy which was SGD and then charged me the same in USD.
Should have booked directly at the airline and would gave saved 35-40%.
Will never use this platform again.
Date of experience: October 22, 2018
Hi Ray,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Their attitude of the staff that all base in India are the worst! Not willing to help, I just needed to change my flight and Ive been calling for days, nobody is willing to help. I had to wait for the office in Barcelona to open, I had to call back 4 times. Just the worst. DO NOT BOOK WITH EDREAMS!
Date of experience: February 18, 2020
I was worried about booking a long haul flight, but found the whole process very easy to follow.all my confirmation sent within minutes giving peace of mind..
Cheapest, and stop times shorter than other operators
Date of experience: November 20, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Have tried reaching the Edreams Customer Service many many times by now, writing this review out of fatigue! My flight was cancelled and the airline (Indigo) agreed to pay us full refund. It is now in Edreams account and they are refusing to return my SGD 864.71. Its such a MATERIAL Amount and I am unable to reach their customer care through mail or call or any channel! They posted a response to my previous review saying someone will contact us and refund, but NONE OF THAT HAPPENED! This is DAYLIGHT ROBBERY! Extremely annoyed at their APPALLING TREATMENT and SUCH DISHONEST SERVICE!
If anyone from Edreams team sees this, please call me at +65 ******* or *******@gmail.com
Date of experience: March 23, 2020
EDreams negative reviews are REAL!
I booked a vacation to San Juan Leaving Dec 27 and returning the 31st with EDreams. Paid for the insurance and everything just in case. They charged my card $5,995.21 dollars and send me an email saying it was partially booked. What that means is they booked the hotel and flight back to Miami but could not get me a flight to San Juan. After 2 hours of trying to get someone live to speak with...the rep said sorry, but it would be up to me to get a flight to San Juan...but everything else was booked. Needless to say, I requested they cancel everything since they could not get me a flight. AA airlines was great and returned my monies for the return flight and yet EDreams continues to not respond and have not returned my money for the hotel. This has been a nightmare and they have yet to issue a refund. No one to speak with and no accountability. They DO NOT care about their customers. This is a simple cancellation well within the required timeframe and they DO NOT care to help! They are leaving me with no other option but to file a complaint with the FTC.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
I booked a flight with departure and return, ref. *******309. No return ticket flights exist on the site.
I found a few minutes later after the booking that the Travel Insurance does not cover the main issue that made me want to buy it. It covers "Extension of hotel stay due to illness or accident", but does not cover "Epidemics and/or infectious diseases which appear suddenly and spread rapidly through the population, as well as those caused by pollution and/or contamination of the atmosphere", which means it does not cover the main reason for purchasing this insurance: the covid 19 infection. It is a fraud.
Edreams also collects a fee to make this insurance, which is non refundable.
Since I'm Portuguese, I've contacted the company in Spain (*******). I was told that since the insurance was sold by edreams, and it was Edreams that received the money for it, I should cancel it with Edreams.
I called then to: +44-20-7660-2213. After pressing a few numbers, the operator who attended my call informed me first that I should contact Europe Assistance, and later that the insurance was non concealable and non refundable.
I will never use Edreams again. The company is a FRAUD.
Products used:
flight Oporto- Bologna and return + Travel Insurance
Date of experience: August 23, 2021
I couldn't use my coupon code because the payment didn't go through when I tried again. My promo code was no longer working. It's a shame because I could have saved money.
Date of experience: November 29, 2023
Dear Diaz,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
This has been a nightmare. I booked flight and hotel for my teenage daughter from albuquerque to florida. The flight was canceled. I was able to get her flight changed to the next morning with the airline no problem. I called edreams to change the hotel reservation to which they said I would get a confirmation email within an hour. Several hours later still no email. Called the hotel and they had never changed the reservation. Hotel cant do it, has to be through edreams. Spent 45 minutes on hold only to get hung up on as soon as they answered. Called again spent and hour and 30 minutes on hold for them to tell me it takes 7-8 hours for it to show the changes in the system. The next day my teenage daughter gets to the hotel and the room was never changed. Forked over hundreds of dollars to book with someone else so she wouldnt be stranded. Called edreams who told me there is no manager on the weekends and one would call me monday. By wednesday still have no heard back and I demand a refund. They tell me since it is "after check in time" they are refusing the refund. I called 7 hours before check in time on DAY ONE and had proof of that. They refused my refund and I never did get to talk to a manager. Dont book with them unless you want to lose your money. HORRIBLE
Tip for consumers:
DONT USE THIS SITE
Products used:
none of it.
Date of experience: May 5, 2021
Thanks, but you send way too many emails, I just want the relevant ones and maybe once in a wile an email is ok, but I can't tell which mails are important anymore because I get like 5 mails a day!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
Thank you andni do recommend as while using services of edreams site All what I was looking for in term for travel services is very well received. Very Happy
I was recommended by 2 of my friends and I also confirm that edreams is best can recommend to others
Date of experience: May 23, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was so easy to book and pay with my debit card. My flight was confirmed in a short time. I booked the night before my travel and I didn't have any challenges
It was recommended as efficient and I wasn't disappointed at all
Date of experience: January 29, 2023
Dear Lorato M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Worst company ever. Stay away. They will tell you a supervisor will call you back and no one does. I've been trying to work on this for over a month now. STAY AWAY.
Products used:
Flight booking
Date of experience: February 21, 2021
I want my refund you scammars i booked a flight with eDreams and went to the airport only to find out there was no ticket booked under my name pay back my money
Tip for consumers:
Don't use eDreams they are scammers
Products used:
Bus
Date of experience: May 9, 2021
Do not make any booking with this company, they are a scam. They never gave me my refund and hard to reach at. Please spread words that this company is a big scam
Date of experience: October 15, 2020
Tried to explain my problem with the website for new booking and the agent in chat never understood my problem. I finally wound up booking a flight on another travel agent web site
It was offering lower fare
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2023
I paid $320 for flight from Bahrain to Saudi
When I asked for a meal they said it isn't included in your ticket!
I have never in such a greedy flights ever…
By mistake and I will never do it again
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team