- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
On February 12,2023, my wife and I purchased airline tickets through the eDreams online booking travel agency. We purchased these tickets for relatives of my wife who live in Hungary and were planning to have them come to the United States in May 2023.
However, one of the relatives had their last name changed due to marriage and this was an error on our part when we were entering the information to purchase the tickets. After we had purchased the tickets which included the cost of seats and luggage, we had realized that we had entered in the incorrect last name.
When I called the eDreams customer service phone number which is *******189, the representative had informed me that due to their policy of only changing three letters of any person's name and because her name was five letters, they couldn't make the adjustment. The same representative then told me that "the best thing to do is to cancel the tickets within the 24-hour grace period, rebook the tickets, and that we would be issued a full refund".
We were able to rebook the tickets within the 24-hour grace period as the representative had suggested. However, we were only issued a partial refund because the cost of the tickets were $3,127.12 and we were only credited $2,515.06 which meant that eDreams kept the remaining $612.06 difference for a slight error.
I strongly recommend that you do not use eDreams as a third-party booking agency because even if you make a mistake, it will cost you dearly.
Tip for consumers:
Please use another site, do not use eDreams as they will profit off of your mistake.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
My booking did not go through. APP10 code has been sent as an appology but did not work.
Customer service could not sort out this issue. Why do you send these codes then?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
They are cheaters and fraudulent. I bought what I expected to be just a flight ticket. When I was going to pay with my credit card online, the price increased by 25% at the very last second. Then they asked me to accept the new price which I didn't. They did fraud me as when I pressed the correct button they still charged my credit card and told me that the transaction was completed and finalised. I was furious, but that was only the beginning. The day after, I received an email from the air company which advised that "This booking has been identified as an unauthorised online travel agent (OTA) booking. Unauthorised OTAs have no commercial arrangement with Ryanair, and use "screen scraper" software to mis-sell Ryanair flights in breach of the Terms of Use of the Ryanair website". I tried to contact eDreams but the numbers reported on their websites are all fake! No ways to contact them! I finally tried to cancel the ticket and ask to be refunded as I also paid an insurance. Incredibly, they asked me to fill in a form to be completed with a reference number which I had and with a PIN number which has never been given to me! So I had no chance to fill in the form and ask for reimbursement. Stay away from this trash company! I am also very surprised by Ryanair behaviour. Why do they ask me to go to the airport 90 minutes before? Do they want to sell me a new ticket at the highest price? Please see the email from Ryanair attached.
Tip for consumers:
Stay away from sellers like eDreams which sell flight tickets and car runs without being either air companies and car renters
Products used:
Flight tickets
Date of experience: June 12, 2021
I had to first ask for my travel documents. I suggest that immediately after payment, the travel documents should be sent too so that the client is well assured of her trip.
The discount on prime and the ticket price was affordable.
Date of experience: July 4, 2022
Dear Fatuma N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I received a mail that my booking is cancelled and I have to apply again, but in message I received my confirmation flight schedule, which is exactly, it makes me worried, regards.
It’s cheaper tickets I’ve found that I need.
Date of experience: August 2, 2022
Dear Venus Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
U stole my money for no reason!?!? Extra 59 dollars with no explanation?!?! I booked a flight full fair and just now i received a msg that you deducted 59 dollars why?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
It's not over yet, but so far so good! Booked flight due to upcoming train strikes. May not even need to use my flight ticket, it was ver easy though.saw it online
Saw it advertised online.
Date of experience: December 7, 2022
Dear Carol J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I had to cancel all my flights and ask for a refund with the airlines, as eDreams does not communicate with the flights and does not deliver what it sells about transfer coverages on trips
Por los bajos precios, cobertura de embarque y conexión.
Date of experience: March 12, 2023
Dear Anthony C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was so thankful that I got a plane ticket that is so cheap. Instead I paid 2,420 for Philippine o peso but they deducted 1,912. Amd it really helps for me since I was an applicant for TAIWAN base for being a DOMESTIC HELPER.
I try E. DREAMS since I was looking for a cheaper. And its true I got the cheapest price for domestic flight. I hope soon it has lesser price again. Because Its really help me to process my documents back and fort.
Date of experience: June 28, 2022
Dear Emma C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
My return flight got canceled and had no warning about it. Was stuck at the airport trying to find out what was going on, the staff there had no idea too. They still had the audacity to charge me extra for the first flight! STAY AWAY FROM THESE THIEVES
Date of experience: July 11, 2017
Time between 2 flight was only 1hour the first flight make a delay of 15 mins and we were left on the tarmac now in the airport has to go along 2 check point my initial terminal was 2 and 2 days before you changed it for terminal 3 so l miss the other flight from Cairo to Tunisia has to pay a hotel in Cairo for 1night then bought 2 tickets for 500 USD due to your incompetence hope that your good office will make the refund as l am your customer hoping to hear from you thanks
I am a frequent flyer from 2018 first time having an issue
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2022
It was fast and easy to handle. Thank you very much!
Date of experience: March 12, 2024
Found the booking experience relatively easy and follow up simple
Date of experience: March 12, 2024
It was easy an experience and the procedure were simple
Because I have heard so much about them
Date of experience: March 12, 2024
I reserved short return flight in EU region. After few days I was informed that my outbound flight was canceled by airline. I immediately contacted eDreams thru phone. I had trouble finding phone number. I called to their UK office and after 20 minutes of music I finally got someone with really bad English. I think he was Indian. As I called - and waited - they try to contact airline and their response was they cannot reach airline and that they will offer me solution tomorrow. So I called the next day, waited another 30 minutes on the phone listening to the music, and when i finally talked to the representative story from previous day was repeated with one difference that I should call tomorrow at noon. So I called next day and the same story repeats. This time I was on the phone for forty minutes. Quite a phone bill. I arranged return call with them which I never received.
Finally I sorted it out successfully directly with airline.
In my view eDreams stuff forgot about me as soon I finished the call. They newer even try to contact the airline.
STAY AWAY from this SCAM.
Date of experience: August 11, 2019
Edreams is a money-hungry, shady organisation who will do everything to earn a buck, even if it means walking over your dead body. They might even turn the knife just for fun.
Customer service agents barely speak any English and even if they do understand your issue, there is nothing they can do about it unless it is about you paying Edreams money then they are the first to initiate action.
We need to get our tickets rebooked after Covid cancellations and up until this point (3 months later) they are still saying, we will get back to you in 24-48 hours to resolve the issue, even after chatting with them 4 times and explaining 'that is what you said last time'.
They are quick to point the finger at the airlines and slow to actually come to the part and resolve the issue, if at all. In our case they blamed Emirates but after a quick call from our end found this to be a blatant lie. Yet they are still unwilling to fess up or just pick up the phone and speak with us as we were able to find the answer and are happy to help them do their job.
Extremely frustrating and it has given me an ulcer and sleepless nights as their unwillingness means we are still not able to grieve our parent's loss and be with family after 3 years. Not that they care!
It might look like you will save a buck using them, but don't! It will potentially cost you thousands of dollars and at least that amount of grey hairs. Disgusting and shameful company.
Tip for consumers:
DON'T USE IT! Run away!
Products used:
Flights
Date of experience: June 26, 2022
I bought a ticket payed for I take a bus from Edmonton to calgary I take hotel for 1 night come to the airport found out I am not booked i call the edreams costumes service wiating time more than half an hour and wall i get sorry we will refund the money in 7 business days BAD NAD BAD BAD BAD
Date of experience: February 7, 2021
They overcharged me! I clicked on a payment of around 230 CHF, but the next page told me that I have been charged 290 CHF (while the original airlines website had it for 260 CHF). If this is not a credit card fraud, then what is? And apparently, there is nothing I can do about it! After waiting on the queue for more than half an hour, they told me to see if I myself can cancel the tickets from the original airways website, but they will keep their fee of 50 CHF for themselves anyway! I could not do that anyway. Then they told me to "find claim form" and "file a claim" on the website, but there is no such thing as "claim form" or any page or link having "claim" on it. Then I had to wait another half an hour to be told where that "claim" form is! Apparently, I should have known that "We want to hear from you" is universally known to be "claim form"! I have claimed my money back by attaching screenshots of my browser showing that my browser was showing that 230CHF. And yet nothing has happened.
Date of experience: January 20, 2019
This is the first time I book a trip with you and thank you, you are very correct
Date of experience: March 10, 2024
My experience was a positive one and I felt I was given a lot of useful information. There were lots of opportunities to 'add on' the only down side was feeling the time pressure to commit.
The price, time of flights and the information it provided about them.
Date of experience: September 16, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team