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eDreams has a rating of 4.0 stars from 9,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked a flight from Dublin to Ho Chi Minh with edreams which was cancelled due to snow. The airlines were unable to rebook the flights for me as I booked through edreams so I was advised to contact Edreams so that they could reschedule. So far I have made 43 phone calls (to their international phone number in india) and have been left on hold for 1 hour and 6 minutes for one call 57 minutes for another call never mind the rest! I was supposed to fly 4 days ago and Edreams are refusing to reschedule my flight. They are lying saying that British airways are refusing to reschedule it when in fact I have phoned british airways directly myself who have told me there is absolutely no problem rebooking once edreams contact them! Absolute joke of a company, time wasting, money grabbing scammers with the worst customer service I have ever had to deal with I will NEVER attempt to use them again and would advise everyone else to AVOID THIS SHAMBLES OF A COMPANY AT ALL COSTS!
Date of experience: March 3, 2018
Very satisfying and cheap prices and easy website
Thanks a lot
Date of experience: March 11, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
BE AWARE! I paid for refundable tickets + cancellation insurance, now they are claiming I had nonrefoundable ticket! They will offer you cancellation insurance, but under their policy is only 80% of the ticket, not full as advertised, and they will load up the hidden cost so you end up losing more money as tickets are worth! They STOLE 60% of my paid price! AVOID THESE THEAVES! And I traveled half of the world, and never ever saw something like this!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2023
Using eDreams often and they have been providing all my ticket in timely manners beyond my expectations and also have been enjoying discounts every time I do booking.
Good discount
Date of experience: June 20, 2022
Dear Ferdinand N.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Never again will I book with Edreams. Advertising a hotel as 4 star, when by EU standards it wouldn't even rate as a 2 star, is highway robbery! Edreams should verify what it is advertising.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2023
The booking process was easy enough, but now the airline is changing flights and I'm not sure where to ask for advice; the carrier or the booking agent.
Simple and easy to use.
Date of experience: June 24, 2022
Dear Mark A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Long drawn out and excessive no option to refuse your prime offer which is no good to me anyway. Also no option to book now and pay a deposit and pay the rest off over time
No choice you've hijacked easy jet to take the booking role from them and you can add further charges
Date of experience: October 10, 2023
Dear Gary,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.
As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: **************.
In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it's not refundable however during my booking confirmation its clearly mentioned that it's 100% refundable if I cancel before certain date.
Secondly, after 2 weeks, I got a response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference numbers and escalated to the accounts department.
A few days later, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out to Booking.com for my refund. He provided me Booking.com contact no *******004 in the email to get my refund. As per Mohammed's suggestions, I called Booking.com and they said we don't have such booking details and any partnering with eDreams.
Then I called ******* eDream Customer Support, and one lady attended the call from eDreams Hotel Dept. She shared a weird statement saying that they don't have such a booking reference number.
She transferred my call to another department, which said the refund was already initiated on 17th July. However I haven't received a refund so far.
I am sorry for this unfortunate news that it's pathetic & poor customer service from eDreams.
Tip for consumers:
It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.
As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: *******383568.
In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it’s not refundable however during my b
Products used:
Hotel Reservations
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023
I would like to make reclamation due to the fact that price for my ticket was 329,48 ( tickets: 228,48 + 101 for extra 25 kg baggages) indtead of $ 434,86 that were debited in my bank account
I buy sometimes tickets from eDreams because of goid experieces in the past. But this is a very bad experience and I hope that i will get back the difference
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2023
Edreams took payment for a flight that they did not have tickets for. Its fraud. Customer Service is non existent. I'm trying to get my bank to get a refund. Do not use Edreams.
Tip for consumers:
Never use Edreams
Products used:
I didn't get my flight
Date of experience: October 26, 2021
THIS IS NOT A LEGIT COMPANY. THEY ARE PROFESSIONAL SCAMMERS.
YOU WILL NOT RECEIVE A REFUND.
CUSTOMER SERVICE IS NON EXISTENT.
VOUCHERS ARE "TOILET PAPER"
THEY SHOULD NOT BE IN BUSINESS
SHAME ON THEM...
Date of experience: September 23, 2020
EDreams has my account details so kept taking a Prime membership charge even though I never used it and kept canceling it. Now recently I took a Ryanair flight that they couldn't give me a boarding pass, and Ryanair wouldn't because I booked through eDreams, so I wasted more than an hour speaking to their customer service and got nowhere, so we had to pay 60€ for boarding passes… I highly DONT recommend eDreams to even enemies!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2023
Everything is good until you get to the end. Every time I've ever tried to book they always claim the price changed during the booking process to try to gouge you for more money.
It was the lowest price. Even after they gouged me.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Easy and straight forward to book would recommend to friends
Web browser
Date of experience: March 11, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
We've been able to book 2 flights at a great price with eDreams. I have needed to call twice to make a change / ask a question and everything was resolved quickly with great service.
Best price available
Date of experience: June 17, 2022
Dear Alea S.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It has been a pleasant experience for me to get to know eDreams and get their prompt service and competitive price in terms of flight bookings and the after-sales support.
Keep it up, eDreams!
Because eDreams offered me the most competitive deal.
Date of experience: December 9, 2022
Dear Khurshed A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Clear information and easily accessible, easy to add on services if you wish to, terms and conditions set out clearly and we are able to understand them
Was cheaper than all the rest of the airlines, time was suitable for us when booking flights especially travelling with kids
Date of experience: September 3, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was easy to book flights but I am having a terrible problem making a paper copy to carry with me. I probably won't use United again due to this problem.
I had nothing to do with it.
Date of experience: July 13, 2022
I booked a flight with e-dreams earlier in the month... was a disaster and still not straightened out $$$
But the flight I booked on 8/31/2022 seemed to go very well!
I thought it sounded like a Great Deal?
Date of experience: September 1, 2022
I found the prices amazingly cheap compared to others. In recent years I have been chosing Edreams first for my travel bookings.
I never had a problem with the service or with my airport check ins
As stated above
Date of experience: September 17, 2022
Dear GRIFFITH.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's my first time of booking for flight through eDreams. There booking procedure is very easy and stressful.
Date of experience: January 8, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team