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eDreams has a rating of 4.0 stars from 9,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
1. Air ticket invoice paid, please send to me this paid confirmation.
2. Impossible to book seats. We two passengers want to sit side by side, A and B seats or opposite side to window, as E and F.
I didn`t choose eDreams. You popped up when I booked my Pegasus flight, via Instanbul to Hurghada.
Date of experience: June 14, 2022
I booked a round trip ticket.after i start my flight they tried to scam my card by taking extra money without my permission.fortunatly my bank inform me before it happend.they are thief..
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2023
I purchased 2 tickets for me and my wife to go to Buffalo to the wake and funeral of my nephew in Jamestown NY on October 5th 2023
At 11:53 pm they withthrew the amount the tickets were worth from my account at 6:15 they sent me a notice that my booking was canceled do to funds or technical issues.they froze my money and canceled our flight...in 2 days my nephew will be buried and thanks to them I will not be there for unfortunately my credit cards are in there limits and my bank account with little reserves for bills and other expenses for my wife is also getting operated in florida...they robbed me of a special time of me being next to my family in time of hurt and sorrow...please don't trust them to anything you plan...they care not for your need but there which is money. May God put his all mighty hands and destroy this agency that only continues to do wrong to its clients...thank you e dreams for ruining my chances to bury my nephew...I can not curse you for your opening your own doors to hell...
Date of experience: October 2, 2023
Found the booking process easy to follow, but I'm also curious if service & support will extend in the unlikely event of unexpected issues whilst in transit to Cairo, Egypt
It’s my first time using eDreams hence I’m looking forward to a positive & satisfactory experience
Date of experience: April 10, 2023
HORRIBLE! STAY AWAY FROM THIS COMPANY!
I made the mistake of purchasing airline tickets from this company using google flights as they were listed. They are based in Spain. The airline I bought offers free cancellations related to COVID issues which i tried to do. Airline stated I had to contact edreams to cancel given they bought the tickets. THEY REFUSED TO REIMBURSE ME AND DO NOT HONOR THE SAME CANCELLATION POLICY AS THE AIRLINE TICKET I BOUGHT!? STAY AWAY! Given i am a heavy social media tech expert, those folks to not realize how much business they are going to loose given the mass posting they will receive. More than the $100 bucks i lost. Dont Mess with Texas!
Tip for consumers:
DO NOT USE THIS FOR ANY VACATION BOOKINGS.
Date of experience: June 3, 2021
Every time I travel with edreams, it was good. Also the interesting of the price.
Quality and price
Date of experience: March 5, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Typical online experience but easy to navigate, would book again
Date of experience: March 11, 2024
Wondering, till my travelling day,then I'll know if its real
Date of experience: March 11, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to use and saved around £70! Definitely worth the download
Cheap flights
Date of experience: March 11, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Was pretty straight forward using the app great system
A friend told me to
Date of experience: March 11, 2024
Thanks for giving excellent opportunity discounts and good service
Date of experience: March 10, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good response. Lots of offers.I am happy with the service provided.
Date of experience: March 10, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This is the second time I have traveled using eDreams. It is super easy and has had the cheapest flight thus far. Super easy to use and I get all my information and updates almost immediately.
Super easy and hassle free
Date of experience: December 19, 2022
Dear Sherry C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Are you looking for a truly horrible experience? Well then you have come to the right place! This company out sources all its "customer service" calls to India or the like (I know that isn't all that uncommon). But the kicker is they never have a supervisor on shift. Weird right? I called to change the return ticket of one passenger and was very rudely told the amount and that I would have to pay the fair difference. Not a big deal except the fair I was purchasing was less than the one I originally bought. I asked to speak with a supervisor and was told one was not on but would be on in the morning (their time). I called back at 8:00 a.m. Monday morning (their) time and was told the amount has changed and the woman on the line said the fee was now higher than on Friday. I checked the fairs while on the phone with her and told her the fair was now $50 less than what I had originally purchased. I asked to speak with a supervisor, and was told a supervisor was not on shift and would not be available for 4 hours (noon?). I asked how long the supervisor would be on shift and they said from that point on. I said that's not possible as when I called Friday, their was no supervisor on shift. When I asked again how long a supervisor would be on shift the lady hung up on me. Not professional in the least and I will never, ever, purchase anything from this company ever again. I suggest you skip this company all together and just hit your head against the wall. It's less painful.
Date of experience: August 26, 2018
Hi Erin,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
WHILE BOOKING PROCESS THE ADDITION OF BAGGAGE PROCESS IS VERY TOUGH AND I CAN NOT FIND IT OUT EVEN TILL THE END. NOW I WILL BOOK MY LUGGAGE FROM THE AIRPORT AND WILL PAY EXTRA. INSTEAD OF SO MANY OFFERS LIKE INSURANCE AND OTHER OPTIONS ITS BETTER TO MAKET THE BOOKING PROCESS EASY.
IT WAS BEST AVAILABLE OPTION AT THAT TIME
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
First time Dealing with eDreams,it was recommended by a friend,I was scared at first and thought it might be a scam but I just gave it a try and I must confess am highly impressed,keep it up,great services!
For cheaper flights
Date of experience: August 5, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
No reply to my e-mail about invoice! The invoice is issued for a different amount than the deducted amount paid via credit card... I asked for explanation.
I was trying to book luxair flight and was automatically transferred to edream page...
Date of experience: July 20, 2022
After booking the hotel I realised that breakfast was not included in price. Strictly speaking for almost €150 daily and breakfast not included, I am quite disappointed.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2022
EDREAMS ARE A SCAM THEY BOOKED A FLIGHT FOR ME TRANSITTING THROUGH POLAND TO HAMBURG THEN THEY EMAILED THAT THEY CANT PROCESS THE FLIGHT FROM STANSTED TO POLAND SO I SHOULD BOOK A NEW FLIGHT TO POLAND AND CONTINUE MY JOURNEY WHICH DID NOT MAKE SENSE TO ME. I ASKED THEM TO CANCEL MY BOOKING WHICH THEY CLAIMED THEY DID, THEN I CALLED THE NEXT DAY AND THE CUSTOMER SERVICE GUY WOULD NOT EVEN LISTEN TO ME, HIS POSITION IS THAT I CALL RYANAIR FOR MY REFUND CAN YOU BELIEVE THIS? NEVER DO BUSINESS WITH THEM THEY ARE A SCAM.
Date of experience: July 9, 2022
Everything went well except I have not received my invoice despite several requests and promises. To date I am still not able to claim my expenses because I don't have an invoice.
I thought it was cost effective.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2023
I booked on Monday and they cancelled without telling me since I didnt get confirmation 4 days later and I messaged them on chat and they were not helpful at all. See screenshots
Date of experience: December 2, 2021
This my third time buying tickets from the website. First time I bought 4 tickets and 5 and then more. Best price compare to the market. I hope it stays the same :)
Better pricing and simple handling.
Date of experience: April 5, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had a problem when it came to paying. The announced PRIME price was 50,53 Euro but total price was the REGULAR fare: 74,62 Euro! Only when I used my friend's PC, I could book the ticket for the prime price!
I used eDreams before and everything went smoothly.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2023
This is an awful website. Please listen to my advice and never use this website unless you want to lose money and get scammed. They lie about their special "prime discount" or whatever as those prices are the same when you check the actual airline website and once you fall for it and subscribe to "free" prime, there is no way to cancel it, you are going to get charged about 80$ for no reason and there is no way you can stop that from happening. They customer support is the worst i have ever experienced and it is filled with Indians who can barely speak English. I lost a lot of money because of this website but at least I know now which website to not use for bookings. Also they have only one hotline number which is +44 so you are going to have to pay huge phone bills just to contact them (if you're not in the uk), and its pointless to call them anyways since they don't understand English, i spent 15 mins on the call and they still couldn't understand that i wanted to change my contact details even preschool kids would understand it but somehow their employees cant. Anyway this is my honest experience with this website, I would recommend you to book tickets from airline websites or other websites like kiwi.
Tip for consumers:
Don't use this website unless you like getting scammed or have too much money and would like to waste some.
Date of experience: May 14, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team