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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked multiple flights with eDreams. At first, my flight from Dubai to Istanbul was canceled by airline and I got a email from them. I called them to rebook my flight but they were not native Japanese speakers and they were so helpless. They asked me to call emirates so I did but emirates told me to call eDreams so I did. But they didn't rebook my flights and they did nothing for me. One week later, I tried to call eDreams again and they told me all my trips were canceled by airline. But I don't think it's true cuz emirates still have available flights... they didn't even email me that my other flights were canceled until I called them. Totally bullsh*t. They ruined my whole trip. Don't book flights with eDreams. I still have no idea if I can get a full refund. Plus, as you can see the first and second pic, emirates said they didn't cancel my flights except my flight from Dubai to Istanbul and they didn't receive a refund request from eDreams. However, eDreams said they didn't cancel my booking and my refund request is pending. There is a contradiction between those two. I think eDreams is lying to me and I just want a full refund. I just called my credit card company to dispute the charges. I hope it works. My booking reference is *******177. Plz cancel the charge. I don't like to pay ¥******* upfront for nothing
Found cheapest flight to my destination for the carrier I wanted. Easy system to use and mange. Would fully recommend the site
Tried several before seeing benefits of this site
Products was good selection to aid my booking decision
Competitive and clear of what was provided in terms of baggage and price
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very satisfying. Excellent. I will recommend for next trip.
Came up with the cheaper.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to navigate. Good prices. Plenty choices for hotels.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Rapid service.i recommend.good positive experience. Will surely use in future.provide best price as far as possible
Rapid service.and appreciate price
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Your communication is superb, always updating on the flight changes and follow ups
Chose dreams cause of fair deals
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Ive bught a ticket;and edreams was the most Good and low prices.
Good experience.
Thank you very much.
Thanks for lie to me all this time to say that U will Refund the money U take from my Account. I been waiting your Promise since March 9th, and after view month, now U say my Tickets can't Refund and U asking Me to deal with KLM about That. How can U asking Me to Deal with KLM, I do the payment to your company EDream, your Company is take my payment not KLM.
If U want to steal, at least don't steal from people who are less able and are in misfortune. Their tears will become KARMA for U and your Family. ( I don't want to gife u any star, but I have to, becouse without star U don't submit my review)
It was a letdown when I realized the amount charged to my credit card had been converted from US to Canadian.
Because of the great deal I thought I found and I heard that West Jet had taken over from Swoop who had incredible deals so I truly thought it was Canadian dollars
Dear Rhonda,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Easy to use app as able to compare the airfreight prices, hotels instaneously etc
Will provide costs savings.
Dear Kok Teong L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Easy booking and competitive prices. It's always my first place to chk flights both short and long haul.
Always cheaper flights
"Dear Natacha M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Very bad support and to much expensive to rebook. Without information. Base on my experience not suggest it.
Booked ticket but when I paid the final amount it increased extra $74 and paid $90 extra for language
It was an easy booking. I did not like the fact that I was automatically signed up for prime without being told.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Listed on sky scanner and Edreams search in AUD, charged me in USD. Meant flights were not the cheapest but most expensive option instead. Never use
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Efficient and easy to use and great deals! That's why always use eDreams.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very trustable and always good descant prices we always choose every thing from e dreams so happy with its company
Because it’s trustable and very good price and always find what I need
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was convenient without any difficulty when following the step of booking for the ticket to London especially with British Airways.
I selected eDreams because they have helped a lot of people travel without struggle. They are unique and it's convenient as well.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good. But i dont have time for this stuff. Just send all info as u do about trip and offer discounts
Good offers
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Confirmation email spread over 10 pages, when it could have been done in 2-3.
Due a problem logging in to opodo
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I do not have any substantial experience with eDreams, yet.
Because of the price.
Dear Teodora,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Its my first time booking ticket in online and its so easy i will recommend this app to my friends also
It’s so easy and good service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I can't understand how such an incompetent, deceitful travel company as Edreams,
After cheating so many people and being taken legal action against them can still get
Away with it.
No explanation found just they push the legal system to its limits and using legal
Loopholes to their advantage.
I booked two plane tickets in a round flight from Los Angeles to Anchorage. I was
Told that I couldn't choose the seats for my wife and I, consequently I cancelled the booking as I was no longer interested in taking those flights without
Choosing seats.
The insurance policy with Edreams says that it covers a cancellation due to
Unintended circunstances that are outside of the insured's control, which is what
Happened in my case, Edreams failed to provide me numbered seats.
Even though they claim that it was the airline that didn't allow me to choose seats,
The only responsable towards the customer is Edreams as intermediary between
The airline and the customer.
When I cancelled my flight in Jenuary the only response that I had got was a bot
Saying that I would be refunded.
Not a word since then despite the fact that I brought my case to resolver and they
Accepted my comnplain. One average travel company would have offered me
Other options to choose from.
Edreams should be put out of business for the sake of the customers.
J. M.
This company is extremely poor in customer service and dealing with individuals' concerns. I paid additional money for flexible travel, but at no point was I told that was a one-time adjustment and would not receive live data about my flight. I called to cancel my flight and thought it be possible for me to receive 80-100% as I did not feel comfortable flying with a company that would not provide me updates. After being insulted and talked over which was rude / not professional. I attempted to try to ask if we could adjust my flight to one of the 5 earlier to give me more assurances if they would not provide updates. The customer service rep had the audacity to lie and say there were no other flights. However, upon checking on the website there were 3 other options I could book instanously. What he meant was he would not go out of his way to assist me. I even offered to pay the fare difference to attempt to work with them.
They cannot pay software engineers to update information on flight changes and ticket changes. They refuse to attempt to work with you by communicate with the airline as a booking platform (unheard of). I asked the guy what he accomplished in 45 mins and his response was "defending the policies." They do not pay individuals in any capacity to assist you rather to fight with you to prevent any change. I am suppose to receive a call from a manager, but feel this experience has solidified my decision never book with them again and I wanted to help others the time and effort of dealing with them.
While a Manager has yet to contact me regarding my case. 24 hours after this post a customer service representative offered me 22 Euros for the flight (not even half of taxes and the flight insurance/flexible spending price I paid). This company is a joke.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team