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eDreams has a rating of 3.9 stars from 8,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My experience en eDrams has been so warm. I want to thank you all for the support I am so glad being part of this.
Cause you gave me options and very good customer service
After i paid for flight tickets you have taken from me a sum 54 eurod without advising me!
Explain to me
It is not fair
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I booked a flight through Qatar Airways' direct booking portal but saw a cheaper fare from eDreams the following day, so I cancelled my booking with Qatar and waited for the refund before going ahead with eDreams. It took QA 3 days to send the refund into my account which was in my account on the 4th day, This is November 2021, the very day, I booked the cheaper flight with eDreams, a couple of days later, my plans had to be changed and the company wanted to pay for the trip through their agent, so I requested for cancellation with eDreams. It is the 30th September 2022 today (some NINE months later), and it is almost impossible to get in touch with eDreams, phones calls are automatically rerouted to different departments, and when after half an hour the call is picked up, it is hung up on straightaway. The online chatbot keeps looping the questions and if I choose unrelated options to finally get a human, they advise me to call and disconnect the chat. I doubt I'll ever get my $1,700+ back. The last confirmation they sent me was in February 2022 that the refund was pending Airline Authorisation, the same airline that refunded my fare in full within 3 days.
BEWARE!
Tip for consumers:
NEVER USE THIS SITE
Products used:
Tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The service was good and thank you. Please cancel my Prime membership before the 14 days because I am not a frequent flyer.
Thank you
My experience with you is 5 years ago and it was very good experience. I hope that now it will the same.
The prices are ok to me and a lot of options.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I do not understand why I was asked to sign up again for eDreams prime when I already am a member.
Other than that it was good.
Good options
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had a little bit of trouble getting my cc company to accept a payment from this company, but it seems to have gone through so far.
Dear Shalona M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's ok, the price is not much Cheaper then kayak - my biggest issue is they I can't choose my seats - is there a way to go it?
For the price
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If you want cheap tickets d'nt book at Edreams. After booking everything is wrong and when you will correct it, you have to pay it by yourself.
First time I have used eDreams and if all runs smoothly with my trip will make eDreams a priority for future trips.
Price and service
Dear Gary H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I got such a great deal. It was so easy to use the site and book my flight. I look forward to using them a next time.
Dear Derek P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
3 days with no confirmation email and counting, and i am on waiting international call for 20 min, the worst travel agent i have ever deal with
Booked a flight to San Diego, CA about three weeks before we were supposed to depart. On the day OF the flight, I was trying to check in with Frontier (airline I purchased flight through) and Frontier told me that my flight had been cancelled (by eDreams according to their system). I then called eDreams (let me add I had to call MULTIPLE times bc their customer service is doo doo) and they told me the flight was still confirmed on their end and I needed to reach out to Frontier (keep in mind I just did this and Frontier also wouldn't cancel my flight). We then had to purchase plane tickets at DOUBLE the price I initially bought them at. A couple days later, I received a phone call saying I would receive a refund of the initial amount BUT they were unwilling to pay the difference they cost us, which was a significant amount given I bought the tickets at $256 and we then had to buy NEW tickets at a total of $500+. This was mid May and I STILL HAVE NOT GOTTEN A REFUND. TERRIBLE COMPANY WITH DISHONEST POLICIES THAT DOESN'T CARE IF THEY RUIN YOUR TRIP.
I was told I would receive a credit due to a cancelled reservation. That is what the email said-weeks later-nothing. Not impressed.
Because I made a terribly foolish mistake.
Interesting, but the idea of a little fair, until you got a good Gacha club on my membership OK $69 more
Generally I'm satisfied with the kind of customer care given to me.
My flight booking was fast and I'm happy with that.
The flight fare was moderate as compared to other companies.
A very good experience.
I hope everything will go right it's my first time but overall until now everything is going good
I wanted to give it a try
Dear FENTAHUN.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was an experience. I thought it will hard to find the price for a reasonable ticket but edreams made it happened.
It was an add and I figured I would give it a try.
Easy navigation, quick to receive booking details via email, hopefully if problems arise, they will be quick to respond and helpful too
Cheapest fare offered for that particular destination
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Love the discount prices and the incentives will use again if out of curiosity in reference to hotel bookings and fight travel
New to the website
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They were take money for the ticket but there is not any ticket! İ lose my mony and flight! Never use the edreams!
On my flight booking was told that 1 hand baggage was included in the fare, but the airline ticket don't include it.
Dear Marlon U.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found it sneaky w the discount being taken away at the end if you don't buy the subscription. Hopper is free.
I figured Ill try to use it each time and see if its worth the yearly price.
Dear Sherry B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team