• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,242
Neutral
231
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,422)

Rating

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Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user misturaa
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

The experience was fantastic. All the additional payments made easy to have a range of services to choose from including prompt emailing.

Reason I chose this business:

It is easy to navigate and flights relatively cheap.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mistura A.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user changpyoc
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase

Price is my priority whenever I travel.
Of course, service is also important to me.
I will have experience from e-dream soon.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Changpyo C,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user greeshmas
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Check in process is complicated. Did not receive booking reference for the airline. Not sure how to proceed when the time comes.

Thumbnail of user hl157
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Hi,
I just purchased a ticket which is $1070. 87, but it shows on my bill is $1729. 05. Is this cheating?

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user andreas2291
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Booked flight from ok but checking baggage was a bit of a nightmare but got there in the end

Reason I chose this business:

EDreams came up with the cheapest fare

Thumbnail of user othmanee3
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

Thanks to you good service and assistance surely i willbooking for next travel thank you

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user cameliaa12
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Good chances. Nice prices. I found it in the search with nice way and good apportinties in the reservations plus the nice prices

Reason I chose this business:

Cheape and easy

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user surinders29
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Received all the information required as quickly and accurately as possible. Very efficient organisation.

Reason I chose this business:

It was part of the ticket booking operation.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user coralp25
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

It took a few attempts and lots of searching but have a flight we are pleased with at a good price and now no worries until we go.

Reason I chose this business:

Directed from another site

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user kykem
1 review
0 helpful votes
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December 25th, 2022

I said to me I could bring hand luggage and it was fake, I had to pay more for that, because the trip was go and return

Products used:
Tilrip

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzana41
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Was good and fast
It really amazing experience
I am happy to continue use this website
E dream is good

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user athraas
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Very good services
Thank you
Easy to book
I booked with my friend and share the dreams with others people

Reason I chose this business:

Because it offers special offers

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Athraa S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user evep81
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

The site was easy to navigate and each step was clear. The information was good and confirmation was prompt.

Reason I chose this business:

I’ve used eDreams before and found it efficient and easy.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user yuriandrey73
2 reviews
0 helpful votes
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December 6th, 2023

Never able to use the tickets I got instead of a refund, they just keep stalling and ignoring since Oct 2022

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Yuri,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Thumbnail of user gordonl209
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Overall the booking was fairly easy despite the internet playing up a bit which was not eDreams fault

Reason I chose this business:

I was taken to the website via easy jet and quite pleased by the service

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user savenacad
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Was easy booking my flight. Very helpful with my purchase with you.

Reason I chose this business:

Recommended by a friend.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user mohammadk175
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

It's always easy and convenient. I always book my flight at the last minute and always get it cheaper

Reason I chose this business:

It’s better alternative to Ryan air app. I can get to choose which airline I want to travel also easy check ins. And boarding passes are emailed to me

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user jabrikam
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

It s very awesome I was well taken care of I wasn't afraid even tho it was my 1st time flying I loved everything about my flight n great experience with you guys I love it

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Jabrika M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user azrakayrae
1 review
0 helpful votes
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August 11th, 2022

NEVER EVER USE EDREAMS!

I have booked a roundtrip flight ticket for my study abroad program in Japan. It was supposed to be from Miami to LA, to Japan and on return, it was the opposite. Later that day, once it was time for my flight, I went to the airport and they told me there is no seats booked under my name, however, I had seats for the return flights. But when I checked my bank account, the money for both ways has been taken out of my bank account, even though I did not have a flight. Therefore, I paid for a flight that I did not even have seats booked for. I only had return tickets, it is hilarious, how am I going to go back to Miami from Japan if they did not book seats for me with the money they charged me and I cannot even go to Japan? They are horrible.

Later on, I emailed them since they never answer their phones. They told me to contact the airway (ZIPAIR) because they cannot do anything. I emailed the airway and they told me since I paid the money to EDREAMS and booked my flight through there, I need to solve this problem with them. Once I emailed EDREAMS again, they never replied back to my email. I emailed them for months trying to contact them, but nothing.

I lost over $2,000 because of them, I will never use this website and comment on how horrible they are everywhere.

I wish I had used Expedia or Skyscanner. Horrible experience with EDREAMS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katherinew730
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

We were very disappointed that edreams did not get a replacement flight from SOQ to CGK when Lion Air cancelled our flight - one segment of our booking with you.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user robertm9272
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

My first time booking a flight and I found this site very easy to book my flights.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user marys5563
2 reviews
0 helpful votes
  • Send Message
February 10th, 2024
Verified purchase

Basically was very informative and smooth transaction

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user fatemeht3
1 review
0 helpful votes
  • Send Message
November 18th, 2023
Verified purchase

Thank you for being perfect and great, everything was easy and I got my flight easily and the support worked great, I hope you are always successful

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user marcs732
1 review
0 helpful votes
  • Send Message
November 2nd, 2023

ABSOLUTELY NIGHTMARE EXPERIENCE!...If I could give E Dreams Zero rating then I would, or even a minus rating then I would!...I will be suing your company 100% I don't know how you feel it is okay that I reserved a car for $727.92 then the flight was cancelled of no fault of my own, so I contacted E Dreams right away to let them know. Then the next day I get to the car rental office and they even refuse to even let me on the shuttle bus because there is no record of my reservation or payment on the system. Then the same car they charge me more for a sum of $952.37 for which is just sitting there in the parking lot. So in total I trusted you with a reservation then had to pay for again, more for in fact than my original booking!

So a total of $1680.29 I have paid so far plus the 17 euro taxi that I was FORCED to pay on my arrival from Corfu, Greece airport just to get to the rental car office! Just to hire a car in Greece for 10 days! Plus all the time, stress and energy and upset (right at the beginning of an annual 10 day family reunion with my parents after flying over 25 hours from Hawai'i to see them! The first day was literally ruined having to deal with this car rental fiasco!) for something that should have been so simple. I feel E Dreams has literally stolen my money! And still you refuse to even let me speak to someone on the phone. I will be complaining and making an official case with the department of transportation, the Better Business Bureau, Google/Trust pilot etc.

How can you refuse to give me a refund?! Unbelievable!

This has been the worst customer car rental experience ever in my over 25 years of international travel! Don't even think about using them for anything is my advise!

They are liars, cheats and fraudsters! Don't even think about using this company as a third party booking agent, just go directly with the rental company themselves! YOU HAVE BEEN WARNED!

Location: US

Service
Value
Thumbnail of user shayg30
1 review
0 helpful votes
  • Send Message
July 8th, 2022
Verified purchase

We purchased a flying ticket on Nov' 25th 2021
Due to Covid 19 (Corona) the flight was cancelled by the airline company.
We already purchased a full cancellation policy (extra services) such as "Cancel for any reason guarantee" (added
47 US dollars) and "Date change option" (added 42.62 US dollars)
Since the cancellation in December 21 by the airline company (Denmark became "red country" due to the Covid 19
Outbreak) we have contacted the airline (Lufthansa) and the travel provider (eDreams), we have been told by
Lufthansa to contact eDreams, We chatted with eDreams at list 15 times in the last 6 months. Lately we got an
Answer from eDreams that flying ticket is not refundable (that's not true we have all documentation that approved
We purchased all relevant policies for cancel or change)
We have sent all documentation to eDreams including the cancellation policy but failed to get a response due to
False e-mail address.
Lately I checked about eDreams in Facebook and I found many groups that complain about eDreams fraud/scum,
For example:
EDreams Fraud
Opodo / eDreams Class Action Lawsuit
NEVER Edreams AGAIN
Edreams a Nightmare
EDreams Scammers
So far almost 7 month passed, and we still didn't get any response from eDreams, After hearing other disappointed
Customers we have been told that the only way to get refund or any response from eDreams is to open a case in
Internet Crime Complaint Center.
If any documents required we will be happy to provide it.

Tip for consumers:
eDreams = Fraud , Be carful !!!

Products used:
Flying ticket

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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