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eDreams has a rating of 3.9 stars from 8,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Why did you cancel without my authorisation my flight that was paid and confirmed!
It's the first time that I use edreams! Why did you cancel my flight that was paid and confirmed! And what s happening now with my money! What can of companies do this!
It is very easy to use edreams and price also affordable. My friend told me about edreams. That is why I chose edreams.
Recomendado mis amigos
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Even though I paid an extra amount for cancelation, they DID NOT refund my money. The airline canceled the ticket and returned the money back to them, but they don't refund.
We booked with e dreams because they found the best flights for us.
And the hotel we went to before covid.
Thankyou
Because it gave us what we wanted.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Was ok, easy to use and select flights. As long as it all comes off ok.
Dreams had the cheapest flights for what I wanted.
It's a good experience.edreams is a very good site for buying air tickets.prices of ticket is very best
It's a good site
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Aside to my experience to book my ticket to eDream i will tell to us im very very satisfied. Because have a good service
Nice assist
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy to book and the site very fast when I do booking flights, and also the rate very affordable unlike to other provider. Thank you e dreams.
Very easy to access
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was a good experience, everything was easy until I completed my reservation
Thanks drerm
Because it is a popular and easy to use website
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The booking was mostly all right. I didn't like that make and model of my plan wasn't provided, other than that it was ok.
Need money back, still waiting
Could you please assist,
I need to get answers from you... you... you... you...
The overall process is rather disjointed, im still experiencing ths now linking my hotel to the flights
I had High expectations
Dear Michael W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I requested a change in date of travel. EDreams facilitated that.
The website was one of many suggested by Google search.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booked two flights, the second one was cancelled by the airline, so I cancelled the trip, still waiting for a refund from eDreams 3 weeks later.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Please be careful to cancel your subscription in time unless you want to book another flight - I didnt and it cost me another £69!
Good price.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I had a very robust experience during my online booking. It was very fast and very transparent.
Because I used eDreams in the past and I like the simplicity.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Got the booking details but also received it from the airline first. Searched for hotels on eDreams and the prices are the same as everywhere else.
Discount from Airfare for signing up. But not sure what the benefits are? No discounts as stated.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My first time to book a ticket with edreams and it's good with my budget. I definitely book again in my next travel.
Fastest way to book
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Price reasonable and acceptable
No need to wait for conformation.all details email directly to inbox
My experience was okay. The traveling details were sent to me in my email a while after I filed the request, and they were fast enough
Cheapest tickets
Dear Ilektra S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience,until now,
Only think the confirmation for booking was delayed for more twenty hours.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
So far so good. I've never used this company before this is my first time ever using them so we shall see until the day
Wanted to try a different platform
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I needed to change my flight twice in a row and i found the chat very helpful as i could explain my request more clearly. Thanks
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Generally easy to use booking system, prompt responses, documents arrive quickly, use of app convenient
Previous experience
Dear Finbarr S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Yasmina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team