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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Since 2021 October they never gave me money back. 28 000 RR for cancelled flight despite of so many calls and contacts
Products used:
Tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They cancelled my flight for no apparent reason, but the money was reimbursed promptly, so all is good
Products used:
Flight bookings
Received tickets with wrong departure time. Of course missed all my flights. Impossible to contact. Never again! Stay away!
Good and easy to use & to navigate the website prices are fair to
Confusing. Very confusing. No I will not use you again!
I needed to book a flight home.
I booked this flight with a grand total payment of $2,178,39c, my credit card was charged $3,493.56c.
To say i wasnt happy is an understatement.
It gave the cheapest air fare.
You pay for transferrable ticket and cannot change ticket. DO NOT USE!
They steal your money. Never saw anything like this. RUN FAST@
It is so excellent site to used for bookings because it shows what the customer wants for their future travel.
Recommeded by friend
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Guna edreams agak murah compared to site yang lain. Contoh mcm i beli scoot, lepas settle beli semua, flight details akan direct dpt dr scoot. So rasa safe. Tq edreams. Dah 2x beli dr sini. Hopefully lepas ni dpt secure harga flight murah lagi
Cheap flights
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
That's very good service and helpful we can check out and book tickets easily and cheaper
Cuz good service and cheap tickets and good customer service take care of castomber to book and check out and safe website 24h service with one search a very thinking we can get easy
Great. Booking was good and delivery was excellent. Prices are reasonable. I look forward to using booking process in the future.
Prices and ease of use
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I am having a problem with amount of ticket. But on this website I get a better price. Thanks for it
I was able to do the booking easily. Everything was clearly posted. Great having an alternate airline from Abbotsford to Calgary.
Presently to try a new airlines and pricing.
Dear Darlene L.
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Good. I had no difficulty in booking. I have no complaints.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This is my first booking through this website, I have no comment yet. I think it will be fine, thank you.
Someone else booked for me but I am happy about this booking.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good service an easy to use I havnt yet gone on hoilday but I will sure give another review after thanks
Good for the money
Dear Rebecca H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Bad company in the airline industry and worst in getting refunds, they will really make you hell in dealing with them
I booked a connecting flight the other day DXB to KUL then KUL to MNL. 1st flight was confirmed and ticket was sent. However, I was given a only a booking reference number and upto the last minute, I was following up regarding the flight confirmation and ticket. Chat support was worst and their only response was "Ticket will be sent shortly due to system issues that might take upto 4 hours." Came the day of my flight and upon checking in, the airlines confirmed that the connecting flight confirmed was DXB to KUL then KUL to AKL. We immediately called the agency but was just placed on hold for more than 2 hours. While we are waiting for a customer support to pick up the call, we also tried to reach them via chat support only to get a straight answer that they cannot refund even the mistake was from their end. Now, I have to shell out more money to try and get a flight from somewhere else not to mention extra cost for another hotel booking due to missed flight because of this incompentent company on top of the hassles they've caused.
If I were you, save yourself from stress and go book somewhere else. Seems that this company is operating by scamming people off. If I could give a negative review to this scammers, I would love to do so.
Tip for consumers:
This website is scam.
I will walk before ever using this booking agent. Straight out crooks! Take your money, no flight no return. Again crooks
EXCELLENT service. The price is good compared to any other sites. Love this service will book again.
Amazing experienced!
Dear Rosine B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
First service I'm so happy with that I would like if they approve more when you use the app this is all my concern
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easygoing and a little more of the stuff that everyone wants
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy app to use & fabulous prices
Gives you the best price and option of different flight
Recommended by a friend
I am very pleased the customer service is wonderful
Because they are quick anunreliable and perfect
I could even easily to manage my booking, I was very happy at that time because I couldn't fly as my first plan. The price is cheaper than others.
Helpful customer service to change my flight
Dear Evi S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Pamela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team