- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
EDreams must the one of the best company in airlines, is better than orders and eDreams is my choice and nice
EDreams never disappointed on my trip
Chose accomodation based on reviews on site yet horrified to find reviews on other sites of hotel were awful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I can not manage your app to complete the process of the check in. Please save it from me. Find an easy way how to do it.
Thanks Natan
The steps to complete the tickets order was relativly clear and short.
Dear Natan I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Simple guidelines and very past to processing...I hope you send me my receipt to for the payments
This is my first time here...so I wanted to try something new...
Thank you
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My experience was fantastic, the filling of the form, the paying system and the way I got my confirmation was very quick
Try them for the first time, the ticket price is competitive
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Apart for the fact that the price doubled after adding luggage and insurance - all went well
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good but found loading app and navigation quite long and complicated!
I good and clear information on flights
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This is my first time interfacing with eDreams, and so far, I am experiencing good service.
The turn around time of response is good.
I chose eDreams because a friend of mine recommended them as one of the best. I am waiting to prove that.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I'm happy to deal with you. The reservation was quick and you are engaged. Professionals and I advise travellers in dealing with you.
My freind he advice me
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Is it possible to change the flight from saturday 28 to friday 27.
Flight PC 1544. ZSXCUP. I am earlier finish in Sofia.
Tor Stenerud
Nice name….
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good so far not much more i can say. When i get to where i plan on going and have no problems i can give a better review.
By accident
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Ik heb eerst mijn mijn gsm geprobeerd te boeken, maar bij het afrekenen werd er zomaar, zonder reden 40 € meer aangerekend. Uiteindelijk heeft mijn vriendin de boeking gedaan. Bij haar gebeurde dat niet.
Dear Gabrielle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Is good to take steps u trust in terms of online booking and security wise
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
This is my fist time good experience I like you offer and future mor booking
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Smooth experience, quick response.I am also impress with the information flow and for sure I try again
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Somewhat complicated to follow the app.
But worth it.
It had the date, time and destination I was searching.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was great and the experience was amazing
And they have cheap tickets to purchase
Because they are affordable
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience V easy to do…. My friends not so though and we got separated as they could not get on flight. V sad.
Was looking for flights and the price was good
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
A great apps, and everyone should be searching Flights with Edreams, this is where you should find a cheapest flight.
I enjoyed great deals with Edreams.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy, objective and customer centric approach
The website helped me choosing the best offer for my travel and also gave hotel and car rental options
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Terrible sustainable Scaming agency
I have booked 2 trips with edreams. One for 3 passengers from Brisbane to Melbourn 3rd FEB and Melbourne to Colombo for 4 passenges in 5th FEB. They sent me booking confirmation 2 months ago. And updated. I brought prime membership as well. When I went to Brisbane airport found they did not paid to airline. The customer support not helped. Had to booked 3 tickets to Melbourne next day morning and stay in Brisbane for overnight cost me another extra $1000. Checked the other trip was same. I had to stay without sleep to talked and made conformation for Colombo trip with airline and edreams agent. It was too bad service from the customercare team with very unclear accent and with background noice. I booked tickets 3months ago. They still did not refund me. 3 emails with apologies and waiting notices for 10 business days. Disgusting service and not recommend to anyone. I do not know why Australia not banned them from oparations? Trustpilot records so many similar cases with them
Tip for consumers:
This type of Cyber crime companies to be eliminated by any goverment to protect customers and online businesses which are doing genuine.
Products used:
Air tickets and edreams Prime Membership
Hi all,
I purchased a roundtrip flight from Athens to Mexico (Dec 23- Jan 20,2019) from the eDreams website. I bought my ticket as early as August 18th, 2018 so as to get an affordable price- being on a student budget.
On October 25,2018, eDreams informed me that the airline operating the flight, Alitalia, had cancelled my return flight from Mexico to Rome, and that it was offering a ticket refund, or that eDreams could find me an alternate flight.
I opted for the refund and was told i would receive it within 3 months, and i received a confirmation email from them in this regard on October 26,2018- confirming "the exact amount of the refund is 795.36 gbp and should appear in your account within 3 months." [ATTACHED] This is minus the 50 GBP they deducted as a service fee.
I accepted the loss and bought another roundtrip ticket from Athens to Mexico, which cost me 1,400 EUR (so 30% more than my original ticket), assuming i would receive the refund within the 3 month period, and would be able to manage.
It's been almost 6 months since i was promised this refund. I have called eDreams customer support over 10 times within the past 2 months, and they keep telling me that Alitalia has not processed the refund yet. And when i call Alitalia, they tell me that as per their regulations, they immediately refund third-parties in case of a cancellation.
I don't know what else to do... every time i call eDreams customer support i just get different excuses as to why my refund has not yet been processed, or they tell me to fill out a complaint form- which i have done twice already.
I refuse to let eDreams get away with taking my hard earned money- 900 EUR that took me 6 months to earn at my university job! Absolutely unacceptable
Has anyone else had this problem with eDreams?! If so, how was it resolved?
The booking of the flight was stress free and easy
Went on line and found this site and found it just what I wanted
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
You nagging me with emails every minute about the ratings as if the flight was free of charge please stop! You are stressing me out.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team