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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Co. Is out of the U. K. why did you do this if your company is legit. I dont know why I am being charged.
It was great to compare all the different options for flights and airlines. The free trial membership helped and I'm glad to try out everything.
It was the most cost effective for our travel plans.
Dear Megan P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was an easy and straightforward process. I was able to find the best route and prices for my trip. Very pleased with the results.
Price and comfort.
Dear Luis E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a good experience with the online app. I was able to book a flight for reasonable. Thank you and have a blessed evening
I heard about it.
Dear Kamisha M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Date of birth plus any dates put in took ages can't you type it in...
Friends advice
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The experience is good, a bit incomprehensible when choosing the luggage after ordering, but it worked out in the end.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My name is Vivian. My husband, Padraic, booked a hotel stay & multiple flights (including Jetstar & Lion Air) from Singapore to Indonesia via eDreams in early Jun but because my husband got COVID, we cancelled the trip with eDreams. However, we called in eDreams for over 30 times over 5 months and no one is able to give me an answer on the airline refund and their manager - Sagar & their supervisors - Sahib, Dankaj promised to call me back but never call back. It is not acceptable for the service that they so called provided and their bad attitude. Their staff keep asking me to call Lion Air direclty to arrange for the refund but the airline said they would not deal with me as I didn't buy the tickets from them so the airline asked me to call back e-Dreams for the refund arrangement!
Besides, e-Dream overcharged me with the overall booking fee and promised to refund me with the overcharge but it took them months to do so. Even for the hotel charge, they promised to refund to me fully but they still haven't fully refund to me as they short change me. When I complained about it, as my bank showed there is a short change, e-Dreams asked me to sort it out with the bank instead of giving me back the shortfall!
This is the bull$#*! service that you expect when you booked with e-Dreams. So my advice to you is NEVER book with them!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
So easy to book and so much cheaper than anywhere else with the airline I wanted
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Don't we get the tickets? I am still waiting… are they arriving?
Dear Anderson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good service, the adding of luggage not possible to do on the website.
Everything worked well thus far but this is still too early to comment.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy and good to use would give 5 star rating on trust pilot 👍
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a good experience, I bought quickly, I just want to know how I can get my tickets and is the company called that?
They have good prices
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Finally appear after 2 dais waiting what happen with my ticket. Only have confirmation but I do not have ticket
Never again
Confused and difficult. I never knew about edreams. The process just went there. There are also unfortunate and unforeseen fees
I didn’t
It just went to that option
Dear WILLIAMS.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My booking number is *******3710.
I have already finished my flight.
But why are you taking 80$ from my account?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Please change of name. I entered my name incorrectly, is it possible to change urgently one letter was not written
Dear Sokhibdzhon S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nice service and car rent recommended ， And we'd like to ask cr renting in us and social if you have
Dear Ioannis C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy and seamless. Out of all the websites I compared flights on, edreams had the lowest price. I highly recommend.
Dear Miglia C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
You guys send too many emails one per day it's too much especially when the person already has the app
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for showing the best options - from multiple cities that helped me pick the right option for my flight
Through a friend, she told me of the good deals
Dear Deepshika P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was easy to find out about the flights.good scose and good price for the next I will try your site for sure
Good I see the site
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It's really irresponsible when i bought ticket in 11 for 12, I couldn't pass the board and ur not sending the money back!
The price I paid for was nearly double that in the booking. So not a good experience. Will not use this site again neither will I recommend it!
Recommended by a friend.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Viktoriia H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service