- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
There us a mistake in my booking, and still i was not able to correct it. I tried to chat with you. But still there is no response
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not that easy to use and now you want me to write more than 50 words just for your review which you keep sending me endless reminders for!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Broad booking options for European flights. Immediate confirmation after booking. Travel details in time.
Looking for alternatives to opodo - bad / unreliable customer care in case if rebooking
Good however my date of birth picked up the defaulted date.
You able to change it for me please
It should be 06/04/1967
Otherwise good link
Thank you
For a cheaper fare
Dear Frances K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was one of the best landings that I've ever experienced. I'm 6' 2" tall so I was cramped for space but other than that it was ok.
Google and pricing
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Found the site easy to use, but once booked really not easy to arrange baggage/hold luggage. And it seems it is impossible to get an invoice.
The cost of my travel was good
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They lay telling that LION AIR does not makes refunds on tickets when they do. EDreams does not want to cancel my airflight ticket in order not to get the refund from Lions Air.
My overall experience was superb and it is not the first time to use this Website using eDreams I like it to be honest
I have used it once during the past and also friends at work use this as well we all in one like the edreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Do not book with them! They do not refund and just hand out phone numbers to cancel your flights etc. Complete garbage and crooks!
Worst service in the world,to anyone---try do not use any services from this company
Dear Igor,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
So far so good, I love the fact that they text you and mail you. A call from them is also on the list.
A friend refers it to me and I'm liking what I see
It was very cheap and easy to book on it was a great experience because this was my first time ever booking for myself
It was the cheapest website
Dear Serenity H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They showed $1330 price, after everything was paid, invoice showed $1465, very hard to get refund, and they will not refund the complete amount
The owner of the account is Artan Muftiu, and before logging in, the name Artan appeared. Now after Artani ordered the ticket for Yllka Plasari, the credentials have not changed, but Yllka appears as the owner after logging in.
Yllka Plasari is a traveler but not the holder of this account. Yllka Plasari has another account with other credentials.
So I will change the name below nga Yllka Plasari to Artan Myftiu, since I own the account and the email came in my privat email (*******@bluewin.ch)
This is very strange while the service is perfect.
Dear Artan M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was good except I was not able to pick our seats and on my receipt it doesn't show the times of our flights.
I am not very good on a computer and I went into www.unitedairlines and eDreams was there
As I Travel to Scotland very often due to my work as an offshore Rig Worker with Valaris I find
E Dreams very helpful in finding me flights which are reasonable and suitable for my timetable.
Because they have reasonable prices
Dear Mark B,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
My flight was good and everything is alright but one thing i have only one ticket I'm still waiting for my return ticket i didn't receive
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
You get a message that check-in is open but there is no way to do it.
By mistake, I clicked a wrong line.
Dear Hans,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I signed up to edreams prime by accident and now when I go to my account I don't see the option to cancel. This is really bad
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This is the last company that will ever cross my mind again when I will be booking flights. I booked a flight on Oct 18 with Spirit through edreams. I had to cancel the flight the very next morning due to some unavoidable circumstances. Edreams didn't let me cancel through their website and suggested to cancel with the airline directly which I did within 24hra of booking my flight. This is a standard in USA where cancellations within 24 hrs are fully refundable. Spirit promptly cancelled my air tickets and refunded to edreams. I have since then tried to contact them several times but to no avail. I got a reply to my email and was asked to upload airline cancellation confirmation which I did. There was no response to my email for a week after that. The phone call is auto disconnected telling me that a once my travel dates are ot within the next 2 weeks they cannot help me and I should call later. Somehow after waiting and hour in chat on their app I got hold of a rep who told me that my ticket will be cancelled and he will take care of it. But even after 3-4 days nothing happened. So I had to endure the wait for chat again and ask again for refund. The customer service finally put in my request and all has been silent since then. The email I received says something else and their app status says something else about my refund entirely. This was our first vacation after 2 years of being at home with 2 kids during this pandemic and edreams have made it so stressful which was suppose to be a relaxing period for me and my family. I have a confirmation from spirit that they refunded to their master card ending in 7500. And edreams tells me they are still waiting on confirmation from airline to cancel my tickets and that airline is taking 3-6 months to refund. This is utter lie as I know otherwise. DO NOT TRUST THESE FRAUDS. They will keep your money and not refund you. Avoid avoid avoid at all cost
Tip for consumers:
AVOID is the word
I booked a flight through the website. The site is accessible and convenient for the user, recommend using it
I searched for a flight on several websites and in eDreams had the best deals
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Prices are not attractive at all!
This is not the first time I'm sending this review.
A prime member not worth paying
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Was good, better than expected however you should put the allowable size and weight of the cabin bag for slice of the trip
Suitable travel costs
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Hilda D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service