eDreams

I really the service which you have provided, I happy that we were able book the ticket very easily without any issue.

I appreciate for your service

I did not receive any confirmation and the survey option is misleading. I had to go to Iberia site to make sure that I got seats assigned.

I am very satisfied with edreams! I have been buying tickets from them for a longtime and till now I haven't had any bad experience with edreams.

They cancelled my flight without any notice and didnt refund it. When you speak to their agent you loose more time they dont care to solve it

It was excellent. I didn't miss any of my flight. The timing was excellent to get into other connection.

The website is a SCAM - DO NOT book flights or hotels with this company.

I booked flights online, with the agreed price of $860 inclusive of all inflight, service & baggage & currency fees. They took out an extra $70 additional fee of which they could not explain when I called to enquire as to why the money was taken out.

I filled out a claim as per being told by the customer service agent. I waited a week and heard nothing, I filled out another claim. 2 weeks later absolutely nothing, despite getting an email when I made the claim saying I would hear back with 3-4 days. I have called numerous times every time to be told to wait and was told i was put onto a manager as I requested and every single time, they ignore and evade fixing the problem and reimbursing what is owed.

It has now been 2 months since I made the booking and filled out the first claim and no effort to rectify the situation as been made. APPAULING customer service and my MONEY IS GONE. DO NOT! DO NOT EVER USE THIS COMPANY. I am just praying that I actually have a seat on a plane because the legitimacy of this company is hard to believe.

IT IS A FRAUD AND A SCAM they take out extra money and deliberately don't rectify the situation. Do yourself a favour and book with anyone else but them if it costs you more because you will be charged additional fees.

If i could give no stars I would.

EDreams = eNightmares

Kindly before booking any ticket on eDreams, try to check it on the airline provider website and book it from there better, otherwise your dream trip could turn into a real nightmare.

I booked 3 tickets on eDreams, and we got an immediate confirmation, and I also did online check in and got the boarding pass, the airline was vueling, and on the gate we got rejected and the reason was that the payment didn't go through for technical error, and the only way for us to get on the plane is to go immediately to vueling office to do the payment, and that was in Barcelona airport, so we ran all the way to their offices but it was already to late and the gate was closed, and they confirmed to us 100% that the payment didn't go through and thats the reason. Then we booked a new flight and traveled and ignored the bad experience.

Later, by 2 weeks, eDreams somehow decided to charge the amount like if nothing had happened! So we contacted them and they said its vueling fault and you should claim the money from them, we went to vueling they said the same and we should claim it from eDreams. So they took us in a loop which in my opinion has the same attitude of pirates! We had to chase them down for 2 month till finally eDreams admitted their mistake and agreed to refund the money. After 2 weeks we got the money missing almost 30%, and when we asked why? They said 30% service charge! What kind of service is that? We have been forced on the gate not to board the flight, we ran in the airport right and left and still missed the flight, we have been charged after the app failed to make the booking right, we have been fighting and chasing them to get the money back, so how come you could justify the service fees?

When I asked them to act responsible for their system failure, they acted arrogant that we are very proud of our operator and sorry we won't refund the balance.

Anyway, I just wanted to share the story with everyone to take care, and my advice after this experience book your flight direct from the airlines, and use dreams just for exploring the options, but never give your credit card detail nor do a booking on their system.

Stay away from them. It's a fraud, charge the credit card without consent and no refund. It's a scam

The booking was okay. It's just they didn't have ways to navigate through the Caribbean countries on the app.

I booked a trip to Cabo using this company. Got a confirmation of flight there, resort and return flight. Couple days later I was informed the return flight was "declined". Went on there site to see what was going on, and it was no help. Spent an hour on the phone with an agent, who assured me the return flight was "re-booked", and paid another fee. The day before I was set to leave, got a notification from them indicating the airline indicated I was "double booked". Spent another hour on the phone with an agent, who assured me my return flight was confirmed. Also assured me I would get another email confirming and that I was over-reacting. Well I left to Cabo as planned, and had no issue with the outgoing flight or resort. However, the day before I left, I tried to check in online for my return flight, and got a notification that there was no reservation in my name nor under booking number I was provided. Then, couple hours later, I received notification from eDreams that my return flight booking had been declined. I was stuck having to go to the airport, visit the counters of 5 different airlines, 4 of which were overbooked (including the airline I thought I was scheduled to return on), and ultimately pay over $800 for a return flight on American Airlines. In all, I was in airports over 12 hours on my return. These guys are taking calls from India, you can't understand a work they say on the phone, their web site is tough to navigate, and the entire process was horrible. I would look elsewhere, and will definitely never use again. Those bastards had me leave to a foreign country without a return flight!

Got a good deal but found the time constraints on the site during booking to be a distracting nuisance.

It was a fast alternative way to purchase chip flight tickets at the time the company's web was down.

Answered questions regarding hotel booking,
Breakfast was stated included,but was not on confirmation

Edreams I am still waiting on refund from 8th August 2022 that edreams are holding. Booked flight i.febrFebruary

I bought an air ticket of 19,90 EUR and Edreams charged me a fee of 54,90 EUR! As a subscription! Stay far away from this site!

Booking was easy. Had problem with delayed and missed flight due to weather and eDreams team was awesome at helping with the situation

I initially contacted Edreams for a family trip of 9 in February. At the time, we did not have passport information for one of our family members. After providing all information (birth dates, passport numbers, etc.) I noticed the information under my account was incorrect - all the birthdates were one day off. The next week, there were only 7 seats assigned instead of 8 for the trip home. Each time I contacted Edreams, I spent at least an hour on the phone telling the Customer service rep all of the information that needed to be corrected and they assured me it would be. I did that a total of 8 times - every few weeks contacting Edreams and being told that they "contacted the airline". Then a week later I would get a message that they were not able to "reach" the airline. I called the airline and was told I had to go through EDreams as they made the reservations, and that they respond within 48 hours of any requests. It was back and forth until I begged the airline to fix the missing seat issue which they charged me a fee for.
The trip was in August and as of July we still had middle name issue - I submitted all the requested documents to Edreams and again, only got same answer they were unable to reach the airline.
When it came time for check in, all of the birthdates were still wrong on Edreams site, one middle name was incorrect and nothing was corrected. The app did not work either.
Finally 2 days before leaving we contacted the airline directly and again begged them to help as Edreams was useless in helping. The airline (SATA) was very good and fixed the issues for us - again, at a fee.
It was extremely frustrating constantly calling and emailing EDREAMS and getting absolutely no results.
The stress it caused and the time I spent online trying to get things sorted out was not worth the minor difference in price. As a result, I ended up paying more for things to be fixed that should have been corrected 6 months prior.
Never would I recommend Edreams to anyone.

Location: US

Very good so far. The booking was easy and the fair was also good. I received confirmation immediately. The website ia user friendly.

Easy to use and helpful and really quick. Did not struggle to find what i needed and booking was done the next day.

I get not all money for tickets, but company tell me, that they return all cost! You take my money for herself (((

So far this has been a good experience. I do not travel often so I don't know if I will keep the membership

Till now it has been a very good experience. But I have encountered a problem with my booking and I can't find it.

I can't give my total review yet, I still haven't traveled. But so far I did get my itinerary with the information Thanks.