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eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I make reserve and pay for seats but it is not apeare in the flying plan.
Please check URGENT and send me confirmation
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything was good. Book the trip very easy. And I have the chance to book hotel with discount. It's a good aps.
It"s not the first time I use this platform and definitely not the last as they provide professional and swift customer service.
Competitive prices and customer friendly platform
Dear Andrey A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The service was efficient. Payment was secure and instant. The website also provide several options enabling me to compare fares and itineraries
To be able to compare fares
Dear Linda K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I did not get information about my luggage.
Check-in is confusing. I do not see clearly how I have to check in
It seemed to be cheep and easy
If I buy from airasia, there got package to buy luggage, seat & meat… more easily…
But buy from here cannot choose the package!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very good website. Booking was straight forward. I didn't like the odd hurry up message hence only 4*
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was very easy to find a flight that I needed. Very grateful since I've not had to do this for a very long time.
I didn’t. I clicked on spirit flights, and it came up.
Please avoid this e dream website to book your tickets very scam website and worst customer service. I will give -5 stars to this website.
Had an issue with my card was declined for the reservation but not the fee?, eventually I was able to speak to support and paid with another card.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very bad experience. They messed up my booking and the customer care was very slow to reply and they didn't solved the problem after all
These people have my money almost a year no refund I have been calling since last year and still no refund
Products used:
Tickets
The booking was really easy and quick. The price was reasonable, what I expected. Overall I'm happy and thank you.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good booking prices and excellent flight great customer service. Flight was fast smooth and safe. I would defenitly travel with spirit again
Dear Justin P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The entire process was good. However, we had a day delay which for we asked for a refund from the airline company.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I added, by mistake one letter to one of the names of the travellers.
EDreams did not help me change it.
Price and reasonable customers ratings
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I really appreciate the way updates are being sent to passengers who do business with eDreams, Bravo!
They give current updates and help customers get cheaper fares for flights
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Looked for flights to Scotland good flight times available etc, bigger weight allowed for baggage, all good
Because the times and dates were what we were looking for
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Was a great deal but I did not like that I could not get my boarding passes for my connecting flight
Had the best deal
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
First time to use eDreams to make complete travel books. Great first experience. I do nor need a travel agent anymore!
It popped up and decided to give it a try.
Dear Fredrick C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It wa san easy procedure, although at the end of the booking you need to wait for hours for the confirmation.
Via Google search.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Michiel V,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They promise you a refund and then don't deliver and tell you lies. Still awaiting my promised refund after 9 months
Tip for consumers:
Avoid
Products used:
Flights
Good service with follow up email. The booking was easy, the ticket price was reasonable low. Thanks.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy to scroll through there website, everything is very detailed and I would recommend this website
I was looking for a good price
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Diana R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service