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eDreams has a rating of 3.9 stars from 8,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The website was clear and accessible.
The prices were interesting and the response and follow up build trust with customers.
To have meet good quality with a good ticket price.
They should charged me eur 220 and when I clicked confirm they charged me eur 334
And they don't give me any answer... don't try to use it!
It's good experience with robot assistant. I ask questions about my ticket. Finally I had my ticket that's good
Because it’s comfortable and low price
Dear Ainur S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It is available. Has various options to choose and can be reliable for passengers. This app is nice
Because I think it is better than other applications
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I only received half of the itinerary. I booked 4 flights but I can only see 2 of them in the booking itinerary.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have made my booking online. I am going one way back to Sydney. I will give you my experience once I will arrive back to Sydney. Thanks.
Internet booking
Dear Tanino A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My trip was amazing. Good information was given It was clean the airport and the plane. Everyone was friendly at the station and on the plane
It was very understanding and easy very much healthful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I do see the different price when I am selecting and when I do see the total it is different - it is total wastage of my time to work like this
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The booking experience was good. The booking app was user friendly but the booking website was frozen so I resorted to the app.
This was recommended by a fellow traveller. The review was good as regards low competitive rates. I like the fact that this was cheaper then most travel sites.
First time booked through Edreams. First time booked through Edreams. Heard several good things about it from friends. So book now!
Dear Robby S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Swift & efficient - no issues booking flight to Nairobi
Excellent value for money
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The red search button did not always work so sometimes I was not looking at the updated search I thought us was looking at
It chose me during my Kayak search. Kayak was recommended by friends
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I got confirmation but not the tickets yet.
I pushed on the bottom of printing the tickets but nothing happens.
Lowest price
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was easy, straight forward and clear I continue using this site and i will encourage my friends to follw me
I ❤ e Dreams web site
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The booking transaction was smooth and easy to go through, especially where we needed multi airports on one round trip.
They advertised themselves
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Please send me an invoice for my payment. I indicate, that I need to have an invoice for the payment.
Dear Volodymyr S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It was easy and quick check in was fast and easy loved the ease of purchasing and confirmation of the trip
Dear Laquita M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Wizz didt charge me yet. And I don't know what is going on. I got a confirmation but they didn't charge me.is it normal?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
No problem booking however as this was supposed to be a free trial, now having difficulty cancelling e-dreams
Because it was supposed to be a free trial
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Cost of flight was alot cheaper with eDreams. Had to wait for processing to be done but it did say it could be upto 24 hours.
One of cheapest options for flights and ratings were better than other booking companies.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I need the receipt for the payment I made. I don't have anything to add but you request 50 characters bla bla bla bla
The flight was cheaper than other sites. But given that I don't get a receipt i might not use it in the future
Dear Amy E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked. Wanted to add a bag. Tried for two days to get a price... Still can not get an answer... Abismal
Dear Marc,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Lowest price compared to several other sites. Booking process was simple and within 15 minutes all details were provided.
Budget flights,good service so far, happy, seem ok. Haven't fly yet though but can only comment on purchase.
Price was lowest, vast choice
Every thing went well. I was worried about getting my confirmation but it came through before the 24 hour time
By accident. Thought I was in west jets sight and hit e dreams
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team