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eDreams has a rating of 3.9 stars from 8,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Comparing the price of eDreams and easyJet, I payed 8.- chf more for the same flight and service on eDreams.
My suggestion… compare before you book!
They wouldn't let me change my booking. Even though the hotel was unfit to stay at. Don't book through this service.
I didn't get an invoice for my booking. In addition, there is no option to divide the payment (number of payments).
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick and easy way to book online. Kudos. Never had any issues with my bookings here in ur website. Highly recommended
Great prices, and easy to find the right flights. I recommend this website. Will be booking another flight with them.
Because they have the best prices.
Dear Ann M.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Do not go anywhere near this site. They are thieves and impossible to contact. Worst company I have ever come across. Total $#*!.
Very easy to book online. Fast response through emails regarding return flight booking confirmation.
It's one of the cheapest price offered.
Giving customers different options to choose what they want for their travel makes it a great experience
I was trying to find lower prices flights and eDreams was the best option
Dear NYANGASA.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Edreams allowed me to explore multiple flight and hotel options, which was super helpful for picking my final choices.
It was recommended by a friend
Dear Isikanda C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They cancelled my flights, confirmed a refund. It's been three years and still nothing even though I have sent numerous emails for status updates.
It's ok till now. I cannot give a comment since the travel is not yet completed.
Please ask me later.
It's easy to use
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Still haven't got online check in confirmation. For that reason only describe my experience as an average.
Dear Rolandas T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked 4 tickets to Barcelona, saved over £100 and they appeared straight away on my EasyJet app. Simple process, genuine savings
Online in game advert
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
User-friendly site / app with clear instructions. The information is well set out and easily navigable.
Best price!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great booking experience with cheap price. Wish the app will be more user-friendly as it keeps logging me out during active session.
Cheap price
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
They charged a much higher price than if you buy directly through an airlines web site Do not use them
Tip for consumers:
Do not use edreams they just rip you off
Products used:
I bought plane tickets through Edreams
Easy to use, great prices highly recommend, although just check if prime is for u as it automatically renews after trial at €59 per month
Dear Christine G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Convenient service good prices. Comparing with other services, this one was the best for me! Thanks developers!
Dear Iurii S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thank you eDreams for having affordable flights! Love that I got my confirmation few minutes after booking. Will purchase again!
Dear Belen M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great airline discount, excellent choices, check-ins fabulous, edreams delivered everything as promised.
Dear team...its far more better...for customers to see a phone contact no.
Very clearly...on their confirmation email
Best regards
Dear Kourosh A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Emerson O.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service