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eDreams has a rating of 3.9 stars from 8,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It doesn't matter how right you are... they will hide behind ineffective operators, foreign telephone numbers and not published rules or policies.
Alright, got the booking I had made. Concerned price issue seemed different from amount seen on web.
Just came up on search
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Edreams does not provide the services announced. They dont purchase only simulate to act as travel agency.
Is the worse experience ever, stay away, bad customer service, not helpful, I would give them a Zero if that option there.
New customer… needs a little extra time to get all the convenience. Hope everything will be ok. Thanks.
Dear Maria R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quite confusing as although we only booked one way our booking showed return flights which apparently were fictitious
Reasonable prices
Dear Tina P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
The customer service is unreliable, untrustworthy and not helpful + very confusing making you go through never ending absurd processes
I had my doubts based on the reviews; however edreams was a hassle-less online booking experience. Would use again.
Lowest fare.
Dear Lacey A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They are the scam! I am suing them through my credit card company. Just do so. Be careful! You cannot get your money back
Got email quickly when and was reasonable price. They also continue updating me about my booked flight.
I heard from a friend that you offer great services.
Dear Michael K,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Very good deals I hope they make more to help the customer in these difficult times. Easy to use.
It was the cheapest option at the time.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Not very happy and how did you get my booking from them
I didn’t choose you I was talking Spirit and don’t want any more dealings with you my gout was 275.43 and got charged 343.
Dear Jerry,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
The booking process was easy and straightforward which led e to believe that we will be satisfied
I wanted the most reasonable price with Aer Lingus airways.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very convinient! It will show you a lot of choices, airline, time, price then you can choose the better for you.
I have been using Edreams morethan a years.
"Dear Crisanto P,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
I booked tickets with seats, eDreams taked double money for them, but on the tickets still showing, seats not selected yet.
I did big mistake choosing eDreams...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I got lost in all of your emails. Do something about that please, I have many travels and receive many emailssssssssss.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My birth date was marked wrong, I was born on 23rd September, 1974 and eDreams marked it as 21.st December 1992.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The worst Company in the world. It must be closed soon.
They taking money and not giving tickts. HOW IS IT?
Through eDreams I booked flights on United Airlines from Johannesburg to Toronto via New York, scheduled for 6 October 2021. I had all the approvals for travel for USA and Canada, namely the ETA, ESTA and ArriveCan approvals, negative Covid test taken within 72 hours of travel. On arrival at the check-in counter at the airport in Johannesburg, I was advised that as a traveler originating from South Africa I needed a National Interest Exemption for Covid from the US Embassy to allow me to transit through New York to Toronto. I was not allowed to board the flight. At no stage was I advised by eDreams that this was a requirement (all other requirements such as ETA etc are advised).
I have tried to get a refund from United Airlines (they too did not advise me of the NIE requirement at any stage). United advised me to try get a refund from eDreams. When I tried to get a refund from eDreams they advised the ticket is a non-refundable ticket. This is grossly unfair from both United and eDreams - they do not advise their customers of the requirements for travel and then keep the funds for ticket for which I was denied boarding.
I wasn't able to add extra luggage and select seats.
I did not like that.
Dear Rúnar,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
The site didn't place the correct price I selected in the total payment area and consequently I didn't get the benefits I wanted.
I used them multiple times.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Before the day I came into contact with eDreams I didn't know it exsisdid,my experience was excellent
Recommend by my Daughter.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Miljana N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service