eDreams has a rating of 3.9 stars from 8,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I bought a ticket, hope it will be ok and the flight will not be canceled as I had 3 bad experiences already
Seemed an ok site
Want to know more about online check in plz, it s the first time that i am asked to an online checked in
Dear Carine B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy to understand and im very happy to have found eDreams. Looking foward to be working with you again soon.
It was reccomanded by a friend
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good service. Only thing they need to improve is the chatt service. Its keep on going back to start. Its automated but not good enough.
The price was better compared to other service provider.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Great and comfortable and so lovely with custom during service and thereattends to custom pea peacefully
Because is faster and comfortable and respect the customer services I love it so to take edream
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience was very great. No issues booking online.
Because it is a great one
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy to us, good prices, very pleased, simple booking system,, stress free
Used them before good all round service
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good services.Good price easy to search clear option
Cheaper then the others.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Edreams took all the frustration out of finding and booking my flights. I'm so happy to be given an opportunity to subscribe and save SO MUCH
Dear Dawn C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Hotel was dirty not value for money at all small was in top of each other
I use yourself for price
Dear Jade,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I've tried it for the first time, traveling from Santa Marta to Bogota and I got my Latam tickets smoothly except for 2 unfortunate things:
1. Automatic check-in service - I paid eDreams for 2 passengers. The next day from the purchase (8 hours before our flight), I got an email from eDreams telling me that the "Automatic Check-in was not successful" and that they're already processing a full refund of the price I paid for that service. It will take up to 7 days or more for the money to be reflected on the Colombian debit account I used. I had to do the online checkin directly to Latam website.
It's been 8 days now and no signs yet of the refund, but I trust them to do what they say. I'll be waiting for more days and hopeful that it will come anytime soon.
2. Hand-carry luggage - eDreams stated in the tickets that the airfare of $1,438,609.86 (for 2 passengers) includes 1 personal bag and (1) 10-kg luggage; however, when I checked Latam website to do the online checkin they're telling me that my accommodation is only allowed to carry 1 personal bag and need to pay additional to be able to bring my 10-kg hand-carry suitcase. We were going back to Bogota and we have each a carry on luggage so I was left with no choice but to pay Latam $119,800 COP more.
I don't know what to say but it seemed that there's a little mishandling and ripping the customers off. I only paid Avianca (direct booking with the airline) around $600,000 from Bogota-Santa Marta for 2 passengers, on the way back I ended up paying a total of $1,558,409.86 with eDreams.
If it wasn't urgent to be back to Bogota that day, I wouldn't be forced to take that deal. I could've just booked directly to the airline to avoid issues like I had.
To eDreams personnel, please just refund my money that I paid for the Automatic check-in services for 2 passengers that didn't work.
Thank you very much.
Products used:
Airfare
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was generally good. Although I entered our DOB's correctly it did not record correctly on my documents.
Friend referred
Dear Israel F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
The service was pretty good, convinient and also fast. I received my travelling details earlier than expected
My wife used it before and recommended it to me
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Overall, the site was user-friendly and quick. However, I didn't expectseat assignments to add so much to the price of the ticket.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Verybad cutomer service and after sale service
I advice to book with main airline directly or with better known reliable airline site
Too much spam when i bought the tickets. Was forced to join prime membership. Was hard to cancelled this membership. Felt freuded.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Looking for flights to London, found what I was looking for at a great price
Price for flights were great value at times which suited our travel arrangements
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
No problem booking,it was straightforward and happy so far
Searched for flights with Peguses and this site came up it was cheaper so went with it
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was difficult and i spend a lot of time to clarify the way to cancel a duplicated car reservation.
Buuking of flights was easier.
If I could give this company less than 1 star I would. My husband and I booked a trip to Thailand. We had three flights to get there and three flights to get home. We received notification from edreams that our very first flight to Thailand had a change in departure time. Somehow we were removed from that flight and I did not realize this until shortly before the trip. I called eDreams and they added us back on the flight, or so they said. We were unable to do an online check in for the flight so I called eDreams about 8 hours before the flight to confirm that everything was okay. They said that it was. We show up to the airport and they tell us that our tickets were issued incorrectly and that we needed to handle it with eDreams. When I booked the flights through eDreams I also purchased their "premium service". Included with this was a special phone number and email address to use if I had any issues with my booking. This was a total SCAM. I stood in the airport trying to call the number and it never even rang or connected me to anyone. I sent an email to the "premium service email" and I NEVER got a response. After much pleading at the ticket counter they were able to help us at least get boarding passes to our first layover destination. Every flight to Thailand we had to recheck in and get boarding passes printed and every ticket counter told us there was an issue with how our tickets were issued. It was a total pain. Then on the way home of course it was no different. We got to the airport in Thailand and the ticket counter couldn't resolve our issue causing us to miss our flights home. Of course at this time the "premium service" phone number continued to not work. This company is worthless and really put a lot of stress on us during a trip of a lifetime. I would urge anyone to not use this company even if it saves you a few dollars. The stress isn't worth it. I learned the hard way.
Easy navigation of site,fast confirmation,all in all as a firsttime user I'm impressed,will use again
Just googeling flights,site easy to navigate
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
HI,
I'M CLEOPATRA GADIAN. I'M HAPPY TO SAY THAT I'M CONTENTED WITH THE BOOKING I'VE MADE. HOPE TO ASSIST US TIL' THE DAY WE DEPART FROM ROME.
THANKS,
CLEOPATRA GADIAN
I'VE CHOSEN EDREAMS BECAUSE I'VE NOTICED THAT IT'S MORE CHEAPER COMPARED TO THE OTHER AGENCY..
Dear Cleopatra G.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
To me the hard thing is to get tickets to fly Elal ad to get a hotel voucher and check-in paper
I hope all will be right thank you yoram han
Because i fly frekly and they gave me the best choice
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
They unable to assist on anything, I booked last minute flight, they ask me wait confirmation for 24 hours! HORRIBLE COMPANY KEEP AWAY
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Magdalena H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service