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eDreams has a rating of 3.9 stars from 8,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The services and the products are worth every dime.
Found out eDreams offers what no one can offer.
Everything on time, the gate was nearly to the chaking area, water and chocolate free on the plane, everything was fine.
Very convenient for travelling in Europe.
Hope it will be awesome journey I really like to travel from edream family I hope it will be my best journey ever
Dear Arun B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Don't be fooled by the cheap prices, trash of a website, trash of a costumer service, stay far far away.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The application is very easy to use and practical, it helps you step by step to buy your ticket
Quede muy satisfecho con la misma, la siguere usando para futuras compras y la recomiendo
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
As above. I wanted to Fly Rwandair. Fares and booking were not clearly explained. Making it unreasonably expensive
I wanted to fly Rwandair to Entebbe
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Really easy to book my flight with no frills at a great price
Great price
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I have had a good price …………………………………………………//////////
Good choice
Very reliable and easy to book your holiday after been scammed week before find edreams trust worthy will be using them again
If you want to throw away your money, bring yourself some stress and high anxiety, book your flight with edreams. I booked a ticked with the help of an agent, but guess what? They are ready to lie to you in order to sell you and then good luck finding someone who understands your problem and eventually help you. Because of their lack of information and incompetence, i wasn't allowed on the plane! I missed my round trip completely, ruined my trip and had to purchase another on that day (obviously not from them) and later, I received an email from them saying that Im eligible for a change of my flight, so i called (endless times with different agents and supervisors) and every time the result is the same (no email confirmation of what has been told over the phone) lies lies and more lies every time im promised my issue would be resolved. (I attached a screenshot from one of their emails saying that they have tried to contact me, which is another lie, as i didn't receive a call and i got that verified with the number company)
It has been months. Monthssss! And just few days ago the reason behind the refund not going through is because i was a no show! They didnt even give me credit as they promised nor did they try to help out change the booking (good luck escalting the problem to whoever it is) no solution for you. Dont get me started on their app, u would wait for hours everytime and eventually nothing useful. False information every time you contact any of their agents, and never ever believe that you will get a response in 72 hours as they claim. I had to call and request for a change of dates at least and it was all a lie, no email no booking, nothing. I DON'T RECOMMEND THEM, THEY ARE THE WORST! Never ever doing this mistake again and booking anything with them.
Tip for consumers:
DO NOT USE THIS SITE.
Products used:
Flight ticket
My confirmation contained errors that forced me to call customer service. Traveler birthdates were incorrectly reported. No idea what went wrong?!?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello
I want to gi e you 5 stars becouse is great app
Very easy and fast.
Congratulation for your job
Is easy,correct and fast
Quite confusing
Now continuous emails that repeat and repeat
Could not print off the receipt of payment that I requested
It just happened because I was trying to book a flight to Guatemala City for a special event
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
EDreams is really so good trust and honest website for booking online,
I am so happy to dealing with eDreams
I guess it's so trust and professional website you deal with,
I am so satisfied with eDreams
Dear Musa A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I canceled my flight due to some errors but your refund process has made me loose my job since I couldn't travel to work on time.
I choose edreams because your rates are affordable.
Showing terms and conditio they are pretty good on robbing innocent people. I will never ever buy ticket from this site in my whole life.
Tip for consumers:
Never ever use this Edreams site you will be robbed at the end.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
1st time using eDreams service. Can give full review after actual trip, but so far has been a great expreience.
Lot’s of options, reasonable prices and google ad.
"Dear Tomass Z,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
I booked my trip to Siem Reap through eDreams. It was so user friendly & prices were amazing. Would definitely recommend this site
Good but struggle with inssurance cancellation. Don't like that I have to write now 50 characters review
Dear MYHAL.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Flights booking get canceled all the time, price changes after inserting bank details, customer service even worse. Really bad from top to bottom.
Needed a quick booking after my previous. Flight on another airline had been canceled. I got it very quickly. Big relief
Actually by accident.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Good! It's my first experience with edream. Hopefully, everything will be ok. Specially, at the Hotel bookkeeping.
From a friend
Dear Mor D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
No comunication, they did not even send the invoice! Terrible service! Never going to use edreams again!
I booked 2 flights each one $140. However my credit card got charged for total $336 additonal $95. No answer from them.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Daniel N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service