eDreams

I booked 2 flights each one $140. However my credit card got charged for total $336 additonal $95. No answer from them.

I bought insurance for a flights I knew I'd probably have to change. When I tried to change the dates of the flights, I could not simply change it online, and waited an HOUR AND A HALF on two occasions to try to change the flights. My insurance was not honored, and I was told I had to re-book the fights and my original flights would be cancelled. They week before I got ready to fly, I'm getting TWO email about confirming my flights. Apparently, my departure flight was never actually cancelled at all and now I am out money for that flight because it is too late to get any refund and I bought insurance! I do not wish to wait and hour and a half to even TRY to contact eDreams so I give up. I do all my flight searching on Kayak.com and third parties like eDreams and JustFly and Priceline, etc. show up all the time, but I must say this is a lesson learned. I am ONLY going to book DIRECTLY with an airline in the future and not deal with these third party intermediaries to try to get the best price, it is not worth it. Imagine you at the airport and can't deal directly with the airline if you have an issue, you have to wait on phone for over an hour to talk to someone rather than dealing directly with the actual airlilne.

In conclusion, eDreams did not cancel my flight and I was DOUBLE-BOOKED on 2 different airlines (Spirit and Frontier) and now I am stuck with an extra flight voucher I cannot use.

Bookied flights from Malaga to Heathrow, via Madrid, using Iberia airline for two adults.
The online checkin was only available for the Madrid to Heathrow part of our journey, and asked for seat choices, at an extra cost to sit together, this we paid for.
The Malaga to Madrid leg was not open for online checking, but had a note to contact airline,with no number to contact, and being a Saturday, the Iberia office was closed, only open mon-fri.
We arrived at the airport with 3 hrs spare to checking, which was11.45.
At the airport there was no iberia desk, and no Iberia flights were planned.
Speaking to an edreams customer service person at prime vip,they were as surprised as us, but stated we should be on a train to connect with Madrid flight and our ticket confirmation would allow us on the train, despite there not being a barcode as no checkin was available.
We travelled across malaga to the main station, showed our confirmation, but it was not recognised as a ticket, so had to buy 2 tickets at the cost of 261.70 euros, as only these seats were available, I believe other passengers had been in the same predicament.
Luckily we made this train with 3 minutes to spare, or we would have missed our connecting flight.
Once at Madrid Airport and boarding the flight we were told our seats,that we paid extra for, were changed to two different seats at either end of the plane, and that we were just one of many that had this type of change.
The whole day was very stressful and upsetting, on what should have been a fairly simple transaction.
I have been automatically put as a Prime vip member, but feel anything but a valued customer.

I have had the worst experience with this travel agency online. I booked 3 return flights and Edreams only confirmed my return flight, so I tried to contacted to them to ask for my outboand fligth email confirmation and they just told me that my fligth was canceled, and i needed to book another fligths but obviosly with an extra price, they told me that the Airline didnt have more seats available and thats why thet cancelled my outbond flight, and the only thing edreams can do is book another fligth more. So I asked for a REFUND cause they didnt respect with the service offered.
Now they don´t want to give me the Refund for those cancel flights.
So PLEASE NEVER BOOK WITH THIS FRAUD COMPANY!

On Tuesday, February 4,2020, I bought roundtrip flights from Spain to Mexico for my 2 daughters and their mother with the date of the first flight on June 29,2020

All flights were canceled by airlines

A total of $ 49,000.00 forty-nine thousand Mexican pesos were paid in a single debit card payment

Up to a point I understood that the reimbursements will be delayed due to the pandemic, but it is already over a year and a half since I paid this amount and they have not reimbursed me

The airlines involved in these reservations are:
Evelop
Latam Airlines and
Wamos Air

This is a fraud, a robbery, an assault

They have already ridden my money at their pleasure and they still do not return my property, money for which I worked and saved for years

Each one makes their decision to consume and buy with this company, but here is my experience today, Saturday, June 5,2021 (two thousand twenty-one)

I have all the e-mails and documents where they specify my case and its follow-up but no money, it has been more than 5 months since they wrote to me for the last time

Leonardo Rodriguez

I am new customer with you. Edreams but I wish if I travel with you for future.

If your travel is following your original plan then you might be OKAY. But as soon as there is a small change your will be LOST… EDREAMS will make you feel you are dealing with SCAM AND FRAUD. The customer service of edreams is almost impossible to contact. The chat robot is absolute waste of time. If you manage to 'crack' their system and are able to talk to an agent you will find out that they cannot help you, inform you incorrect and only delay finding a solution.

Due to non-responsive service team of edreams my flight was cancelled. Edreams blamed the airline for not receiving the refund of 1000eur. It took me 10months and many many mails & calls, and only after negative reviews on TRUSTPILOT I get confirmation that the airline had authorized the refund. On December 15 2022 I received the good news that the refund would be on my account in max 7 days. In-line with many many broken promises also this time NO REFUND.
Now the SCAM and fraudulent behavior continues again….I complained edreams about the missing refund (you can in fact only do this my posting a negative review on TRUSTPILOT). Their standard reply is we start the refund process for you…it will take minimum 30days to receive feedback of the airline……EDREAMS has already received the refund!
I bet EDREAMS "earns" a lot of money by not paying back refunds. People simply give up after trying unsuccessfully for long time …. EDREAM act like thieves, fraudulent and until proven otherwise a SCAM.
AVOID THIS COMPANY!
There are many other good and reliable travel agency to use.

Bad customer service from India. Took FOREVER to make simple change in trip date! Will never book again.

I haven't received my booking yet please make sure to send me my booking confirmation

I booked flights and hotel to Tahiti from Brisbane. I had to change the flight due to Covid positive PCR test a 4 days prior to travel. EDreams charged me an additional $1040, and rebooked me to a flight. I then kept getting SMS messages saying I needed to board the original flight booking. I went online and after getting no where, rang eDreams to check the rebooking was ok. I was told they had rebooked but that the airline (Air Calin) had cancelled the flight. I was told by eDreams I would get a refund as I could not travel on other dates.
After hearing nothing, I contacted Air Calin in Sydney. They responded the next day and advised the flight was not cancelled but that eDreams had tried to book us on an already booked out flight. Air Calin said as the booking was on eDreams reservation system, they had to do the refund.
EDreams had also failed to notify the hotel - so $2600 for that booking was now nonrefundable. They advised this by email.
So I have now spent over 12 hours, dozens of online 'chat' interactions and spoken to 2 agents. They have said on one occasion, "refund in a few days", and on the other "my booking is non-refundable" - even though they made the booking on a full flight.
EDreams is the worst travel agent experience i have ever had. I have travelled internationally over 80 times and thousands of domestic flights. I am a Lifetime Qantas Gold member - I have travel that much.
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY. They are a disgrace.

Very easy website to understand and proceed with the booking of our flights

Great and easy I will love to book on eDreams again

Very explanatory easy to follow and conclude the purchase

For me it's the first time to deal with eDreams, but I feel it's good site's and I hope to continue with the same level

I'm traveling for my job I hope it's gonna be OK.and everything will be fine.

Got a very good value for money flight with the prime membership free trials. Easy to book.

Best deals found, cheapest quickest good experience overall

Excellent all round very easy fast way to travel booking flights ect

I booked 2 tickets from Adelaide to Perth to South Africa for my brother and his wife.
This is to see our mother which is 83 years old and for my daughters wedding this coming weekend.It will be the last one he will be able to see my mother!
I booked his wife's ticket under her call name we know her by. 3 days after the booking Myself and my brother started communicating to have the name corrected as per her Passport.
My brother got through after 30 minutes to be informed to mail the passport( I was forwarded an e-mail in this regard).
As per there request I mailed the passport to eDreams on 03/04/2019 to affect the change.

After the one response We spend over 6 hours on the phone and various e-mails to try to get some assistance. Over the phone They promise to respond within 24 hours and nothing. Then in 72 hours, nothing.
I received 2 apology mails with no content but the call centre numbers.
I called the South African help desk number as on there supplies e-mail, my brother called the Australian help desk number various times.
NOTHING!
All you get is to hold on and on and on for literally hours with NO results. The call centre ( where ever they are situated) is one and the same place. The RSA helpdesk number and the Aussie help desk number goes to the same call centre. They are TOTALLY incompetent and is only there to do the public in.
On 13/09/2019 I called SAA myself and they informed me they cannot do the name change as the booking was through eDreams.
EDreams informed me they communicated with SAA and on e-mail confirmed that my brother can die the changes at the helpdesk in Adelaide as per confirmation from SAA in South Africa.

Only to find out This is a blatant lie!

They are to fly out on 14/04/2019 to RSA.

Today the 14/04/2019 my brother was forced to buy another ticket for his wife for 2950 Aussie dollars.

EDreams must be eNightmare and is a bunch of crookes and are deliberately stealing the public's money.

DO NOT GET CAUGHT like many other people by theses thugs!

Good but tried to book seat to be close to my niece

Happy with the fast response
Will be using the site for many many more flights

Both Iberia and eDreams have some of the worst customer service I have ever experienced. I had ordered a plane ticket from Paris to Madrid and noticed within 5 minutes of the order that there was a mistake. My computer for whatever reason had switched my name to Jared Paul (my middle name) and not Jared Vigil (my actual name) with the autofill feature. Again, it was within 5 minutes of the purchase so I gave eDreams a call. I was told that they can only change 3 letters and that even my small last name of Vigil would not be allowed to be corrected. I was then told to call Iberia and see if they could do anything about it. Classic shifting the responsibility back and forth onto the other company and leaving the customer getting hit back and forth like a game of tennis. Iberia told me they could do nothing about it but their company would end up penalizing eDreams for not providing a good enough service. I doubt that will actually happen. I ended up calling each company back for a span of two hours probably trying to get this issue resolved. Eventually, I thought for sure my problem would be fixed when eDreams said they would be able to fix my problem if Iberia simply sent them an email saying it was okay to change my name. Apparently a simple email was too much to ask for as I was told Iberia doesn't send any information by email which is a total joke. How would anything get done at the company without using email as a way to convey information? They send flight confirmation emails, so a simple email with a few words saying "yes, you can change the name" doesn't seem like such a crazy ask. But no, just typical garbage customer service on both their ends. I eventually had to cancel my flight and rebook losing out on $90 of airfare for such a silly mistake. If you see these companies when trying to book a flight, turn the other way! They do not care about you whatsoever! #badcustomerservice #europetravel #european #EDreams #Iberia

Location: US

Very helpful and useful very useful and helpful advice always and always welcome