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eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I chose to book flights with eDreams for the first time a year ago- I was looking forward to a trip to Australia in September 2018. I showed up to the airport to find the flights were cancelled. When I called eDreams, after two hours, I was offered to have them rebook my flights in the next few days (losing 25% of my trip). When I asked if the return flights still existed, I was told "no". Granted, the flight cancellation was done by the airline, Virgin Australia.
I was told the refund would take 1 - 3 months. It has now been 6 months. EDreams has NEVER contacted me. I have called them numerous times. When I first called, I was told by eDreams that the airline was holding up the process. I called Virgin Australia and was told they issued the waiver code in September, when the flight was cancelled, and that they were waiting for eDreams to file for the refund. I called back to eDreams and was told to wait two weeks. I called back and was told the airline wasn't answering their calls and that my case was being escalated. I called back; same story.
I was told I could escalate the case by going online and filling out a form, which I did. I have never been contacted by any representative of eDreams.
This brings us to today. I called eDreams again and was told Virgin Australia is not releasing my refund and that eDreams was escalating my case (again). I was told they would have my refund in a week and someone would contact me.
I called Virgin Australia (for a second time). When I explained what was occurring, I was told if I contacted eDreams and had someone call them today, they would issue my refund. Great! A solution! One I found, not eDreams, but a resolution.
I called back to eDreams to inform them of the good news. I was told by the phone agent they were working on it and not to call back.
NEVER EVER EVER work with eDreams. The worst customer service!
When I booked a ticket I consider the bag on carrier, unfortunately, I find the different sizes between cities.
Trustable, reasonable, and cheapest
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very easy and straight Forwarded. Will use again. Good options.
Good prices.
Great website and everyone can find tickets with cheap prices
Because cheap prices
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The service of Edreams is always fast and clear. Ideal to book a flight!
If booking a few holidays or flights I could save you some money
Internet search
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I wonder whether I have to fill out my passport data?!
By accident
Dear Marcus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Very quick and easy made great savings step by step guidance
Came up on my search
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My flight date is 11 may 2023 but when I checked my flight details I see that the flight will flight on may 7, Im confused!
Very good and easy to use with amazing prices will definitely keep buying with edreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Simple and efficient. Although it would have been helpful to to have more direct warning about the Covid policy of the destibation country.
That's what showed up when I looked for EasyJet.
Dear Sidney M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy...I had decided when and where I wanted to go and everything fell into shape..
To be honest. No idea...I had used them before...
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
So far so good… I'm a simple traveler so as long as there's no deviation in my flights and I'm on it… I'm good
Convenience
Great platform to book plane and hotels. Great interface with lots of choices
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very good, it was very easy for me to find the perfect flight for my holidays.
Very good prices
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I don't usually write online reviews, but I cannot remember the last time I have been so frustrated with a customer service experience. Back on June 27th (its August 3rd as I write this), I booked a trip for my daughter and then we realized the return trip date would need to be changed. The Prime agent I spoke with said the easiest thing would be to cancel and rebook the ticket (with proper dates) after a refund. At that time I was told the refund would come in TEN DAYS. Fast forward about two weeks and I still hadn't received anything. I called back, the agent assured me that I was new to the system and it wouldn't happen again and asked for an additional 3-5 days. I called AGAIN at the end of that span and was told 10 days again - which I then suggested was bad customer service. I got a call back AT MY OFFICE within the hour (this was at the end of last week) saying my refund would be expedited within 72 HOURS. Called back today and was again told "do not worry - you will get your refund in 10 days." TOTALLY UNACCEPTABLE SERVICE! Caveat emptor
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My experience was ok and ultimately I was pleased as the ticket I found was exactly what I was looking for.
Cheapest ticket found
Dear Zaid G,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Very quick easy and good would definitely book with them again
Was on sky scanner
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Was all good, nice and straight forward, easy to book
I was lead by another site
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was easy to book and affordable deals that matched my budget.
Great deals
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Great service booking was easy details received will fly with them again
Reccomended
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
During the order the price increased
That I subsequently entered the order, the price showed the lowest
Feeling cheated
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Most of mine colleagues willing to use edreams to travel
Is easy enough for me
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Received confirmation immediately and was about to check and confirm
It had good deals and fare price
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team