eDreams

I booked b=my flights very easily and without any hassle

Good selection of hotels and prices.
Found one that suited me.

Their customer service are good.and immediate response to the client's inquiry and needs.

Good everything is good here I am happy with the ticket

The website was perfect everything I was looking for.

It did not take time to book my flight and it was easy to book

Good online service it is easy to book tickets at a good price

My flights were cancelled last November due to Coronavirus. EDreams kept saying the refund was was expected. After months of chasing they said it was a voucher but I had to use the same original route. Given the original was a Business trip now concluded why would I want to go on the original route? They said it was Airline policy and AirNZ would not change.
I contacted Consumer association and in turn AirNZ contacted me. They said " So firstly this particular ticket doesn't expire until 24MAY23, (eDreams said it was this May)-we extended most of our credits throughout covid so there shouldn't be any tickets due to expire anytime soon, earliest being 31JAN23!
We introduced a credit solution for travel agents during COVID to allow greater flexibility for credit redemption however it seems eDreams opted not to participate, therefore restricted how credits could be used up front (e. G same route)" (this tells you more about the motives of eDreams than anything else)
Air NZ were brilliant and rebooked me on a route I wanted crediting me with the voucher amount and cancelled eDreams voucher.
EDreams are a terrible company and should lose any licence they hold.

Service first class. On line booking easy and quick

Easy to book. Fast communication. I will use this service again

Amazing service, very professional, not time consuming.

I purchased, from e-dreams, an airfare ticket with medical insurance included (by Europ Assistance Insurance). Edreams, thereby, sold to me the air-travel medical cancellation insurance, thus Edreams became the sales agent of the insurance company and was paid a commission for such sale. I then had an inadvertent medical emergency and was taken and interned at Hospital Sanchinarro´s emergency room with grave abdominal pain. The attending physician ordered no travel and repose, the physician prescribed pain medication and ordered an ultra sound examination and visit with a medical surgeon. I sent my claim to the insurance company (Europ Assistance Insurance) and the claim was declined. These people, in my opinion and experience are crooks, but I won´t let them get away with it. I will be filng a law suit against Edreams who as the sales representative should have conducted their due diligence regarding the Europ Assistance Insurance, which I also believe is a literal scam. I will be reporting these to the Spanish police in the hope they will conduct an investigation of the insurance company, as they should for commercial fraud. DO NOT PURCHASE ANTHING THROUGH EDREAMS OF EUROP ASSISTANCE. Spare yourself trouble.

Very friendly i am glad i choose you i found my booking easy done it

Edreams Insurance
Timeline;
1. Contacted on 30/01/2020. Father diagnosed with lung and bowel cancer, doctor has contacted End of Life team at hospice.
I attempt to cancel booking, spoke to Mr Mohd Shavel who tells me to call back 24 hours before flight.
2. Contact Edreams 24 before flight on 01/02/2020, told I am not entitled to a refund.
3. Contacted Edreams again on 01/02/2020 and spoke to Mr Sundip who tells me I will receive 80% of the cost back.
4 Receive several emails (some with incorrect spelling), informing me that they will contact me;
RESULT-contact yes, passing the buck saying they will be in contact and no refund as of Tuesday February 4th 2020.

This is a scam, you are not getting the service advertised, you are sold the insurance as if it is an easy deal, easy to obtain money back, nothing could be further from the truth.
I am a frequent traveller, I believe Edreams is part of the ODIGEO group. I will not use GO Voyages, Opodo, Travelink or Lligo, subsidiaries of ODIGEO.

Hi. It was fast and easy and price was better than others.thanks.

Best experience best website to perches airline tickets

Single worst customer service ever experienced is a strong statement and not an exaggeration. By this I do not mean rude -- they are polite if you can ever reach a person, but provide zero customer service. I booked a round trip international flight Africa - USA and immediately saw a typo I made that must be corrected -- entered first name in both first name/last name field. I was typing fast and made a mistake; one that should be easy to fix. The customer service phone line requires the flight reference number in order to connect, but it then screens all calls by flight date and hangs up if not within 7 days. Then, when within 7 days, I have spent over 15 hours on customer service hold, reached a live person 5 times, then told I need to have my call transferred to another service agent each time - resulting in no less than another 20-30 minutes on hold. Then, the live person tells me they can't make a change - only the airline can. I reported that I have spoken with the airline multiple times and have been told only the travel agency owns the booking and can make the change; that the airline can do nothing until the agency releases the booking to them. This circle has happened multiple times and talking with eDreams customer service is like talking with a robotic automaton -- polite, repeats the same thing over and over again, provides no help, and then asks if there is anything more they can do to help. In the meantime, the airline has cancelled my connecting flights and rebooked with multiple day layovers (where I can't stop b/c of COVID restrictions). Can edreams look for a shorter connecting flight? Oh no, they can only rebook the entire flight -- even though the first flight if fine and is only offered once each week and I can see from the airline that other connecting flights are available. Absolutely awful. And as I write, my flight is in two days...

Quick and simple platform. Thank you for making things simple and without anything hidden

It was vey easy and fast the site just popped up I used it and very glad I did all the other sites wasn't as easy

It was such an easy access to book my flight back to tangier and i recommend it to everyone

Lts my first time using it so i will tell after l travel for now i think its not bad.

Best place to plane ur travel, fast comfort and elegant way 🧳

I didn't get the tickets yet can you please cheque