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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Bad experience because you change my flying from spirit to allégiant. 2nd I don't buy for a connection fly.
Via Edreams ticket gekocht. Geen gegevens gevonden over bagage afmetingen, airport assistance,...
De rest van informatie moesten wij op website van vliegmaatschappij vinden, extra kosten maken,...
I had a big problem with my last experience by booking on e dreams and I hope that they can fix it.
By getting best prices but I hope that I will not regret it, if they fix my problem.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Booking easy, opt out Prime should be more easier.
To book direct fly.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very professional and fast service, amazing how can you save money that quick
Good reviews all over
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
That's was a wonderful experience I had Nice and easy everything so perfect I unjoy it definitely used it again thank you so very much see you soon
Its My first time im gonna fly with this Company i Will ser the services in the flight and try hotels after that i give My feedback
It have good Price on flights
Dear Ahmed R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Amazing and stress free and easy to use. I will use it again any time.
Because thier prices were better and very easy to book.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Simple and quick and lots of information and best of all the prices are amazing!
Super cheap and fast and easy to book. Literally less than 5 min because all the best deals come up first.
My first time using and it was good and I hope it continues to be good as I expected it to be
To try something new
Dear Imurana,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was a quick and happy deal for me. I will keep using this site for my future journeys as well.
I was searching in google for flights and it was the first thing popped in my account.
Dear Bikash A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good prices good and quick quality service thank you
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy to book and good fast response to emails I will definatly use dreams again
Good prices
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Please send my booking confirmation receipt. We are waiting for it since long time ago.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Already sent…………………………….::::::::….:.::.::::::::::::
Good was straight to the point and self explanatory
It is the first time for me traveling through this company. I hope it will be a good trip.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
We needed a ticket for the same day flight and was able to get that at a reasonable price. Thanks
I don't think much needs to be said here as the other reviews have really captured the issues.
If you want to know whether or not you should book with Edreams, read the reviews below and notice 2 things:
1) the only positive reviews are either from customers who booked a simple flight with no issues, or are so obviously fake, written by staff - mostly with poor English that reads as though its part of a marketing campaign.
2) Edreams only responds to the positive reviews. Not a single word is said to anyone who has had a bad experience, they are entirely ignored.
If you are thinking of booking with Edreams, you'd better be feeling lucky. If anything goes remotely wrong with your flights (which is more and more common these days in the post pandemic age), I guarantee you will be without a flight, a refund, or both.
This is how it works - you have a problem so you call up. The person you speak to asks you security questions. Then they read your itinerary to you and ask you what the issue is, so you explain. That person transfers you to another person in a different team, who asks you security questions, and reads your itinerary to you, then asks you to explain the problem, and transfers you to a third person. That third person asks you security questions, reads your itinerary to you, you explain the problem to you. The third person then raises a "priority" task for "the team", and promises you a call back in 24-72 hours to resolve the issue.
Spoiler alert: the call back is never, ever received.
As if that isn't infuriating enough, they will also all repeat the same empty platitudes over and over again which are both condescending and irritating.
Another one of their favorite tricks after you've gone through the above process is to lie to you and tell you that the team tried to contact you, but you didn't answer, so they check your phone number. Its all a script, you will never win.
In Summary - STAY AWAY FROM THIS BUSINESS. IT IS A SIMPLE MONEY GRAB AND YOU WILL BE RIPPED OFF. THE STAFF ARE ALL INSTRUCTED TO LIE TO YOU AND HAVE NO INTEREST OR INTENTION OF REFUNDING YOU OR RESOLVING YOUR PROBLEM.
Don't make the same mistake thousands of others have
Tip for consumers:
Don't. Never go near this site. Go with literally any other agent or book direct
Products used:
I purchased multi city flight. One of them got cancelled, Edreams was incapable of dealing with this in any way
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I find it very easy to book with and stress free for someone who is not very good on internet
It jus came up i have used before but it was good to be told you could get boarding pass at airport
Dear Lynda T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking was great, but at the end it forces me to join your edreams club, and that's not ok.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Got a great price for me tickets. Concerned if I have to change or cancel that I will get screwed.
I was routed there on the internet. I thought I was buying directly from spirit.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team