eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
For every step of the booking process there was a quick response followed in email
My friends said it was reliable so I decided to try it out. It was superb
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I found this site very easy to navigate and get everything done. Well done for a great experience.
Great offers made simple to access
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I have only booked the travel so far. Not completed it. But very happy with the booking process.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Hard to find cheap tickets, it took me over and over again to find one
I used before and its better then
Hi Gerardo,
We are truly sorry that your experience was less than ideal.
We greatly appreciate your feedback, as it helps us improve our customer experience.
Sincerely,
Anna
Customer Care Team
Good and reliable and was easy to board, was on time
Had good Airlines
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I´ve got a very difficult plain ticket to Montreal after my company decided to canceal my previos flight.
Thnak you.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy and fasr APP. Very good flight rates. The flight rates are much Better than other AAPs and it is much easier to find out any flight
Because is a really good APP
Dear Fernando V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I bacame prime member in edreams company without realizing it, i just wanted to download the app. Τhen the application was too complicated for me to cancel my subscription and I contacted with the customer service, initially via online messages (where responses were automated) and then via phone call. Here, i want to point out that i dont think so, that they provide customer service, as was extremely hard to pick up someone the phone. So, as i had all the evedence in screenshots, regarding my request for cancellation, they supposedly accepted my request for refund. I get my refund on 06th of November and they CHARGE ME AGAIN on 09th of November 59.90 pounds FROM MY PREVIOUS CREDIT CARD WITH OUT MY PERMISSION, as i had deleted this credit card from the online edreams application. After that, i was really so upset and tried to contact with the customer service, I sent hundreds of emails, They told me that the amount had been refunded, i was never get any refund and then I mentioned to them to connect me with the manager and I really never got any response from anyone! They violated my data protections, accessing my card without my consent. Unreliable company and unprofessional. I would not recommend it to anyone.
Thankyou so much I book a ticket from Edreams App I make some mistake but thankyou for the customer service department for helping me to solve
By using internet I seen many website but Edreams was quite good and Discounted
Dear Syed Qaim A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nothing yet i will give a feedback
Nothing yet i will give a feedback...
A friend told me about it that is good
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very good and nice this partner is better than all thank you thank you
Very good and nice this partner is better than all thank you thank you
Don't ever book with eDreams. I booked a ticket to Jordan from Riyadh some time in May 2019 (booking reference *******109). Due to a change in Jordan airline flight schedule, I had no choice but to cancel the flight ticket. This will be a full refund since it's a mistake of Jordan Air.
EDreams told me that I should wait maximum 3 months to get my refund back. However, after 3 months of waiting I did not receive any refund from them. Even my booking number was removed from the system.
I gave edream a call, took me 10 to 15 minutes waiting time. The consultant said he is sorry but they still did not get the refund from Jordan Air yet. Told me to wait 72 hours or more. And gave me email address to converse with them. This whole call cost me almost 40 minutes and oversea charges $$.
So I waited and waited but there was no email or response from them. I send emails several times but this company will never reply your emails. At the end, I gave them a call again and waited a long queue. As soon as it's my turn, the consultant checked my case and told me to wait 72 hours again. It sounds convincing this time so i agreed to wait another 72 hours. Also I requested him to change my refund account from credit card to bank account.
To my disappointment, there was just an email from edream telling me refund still pending. I reply to this email but as usual this company has no one checking any emails.
In the next call to edream, I found out my refund account has not been updated as promised by the consultant. I lost my cool and scolded the operator.
From then onwards, I have been calling edream till today. And I still not getting my refund back. There is not a word of sorry from the company. They don't even honor their 3 months refund policy. They could have just refund me my money after 3 months and they can deal with Jordan Air later. Customer first. Instead, they let me wasted so much time and money calling them for nothing.
To all those out there who are planning to book through edream please do it only if you don't plan to cancel or change your flights ticket. This company will not refund you money. Don't bother sending them email or complaints because no one is bothered. They are rude and treat customers like nothing. This company has no heart. It's just a plain system taking order and giving tickets. Don't ever choose edream unless you cannot find any other agencies to get your ticket.
I will also post my records with edream on the tripadvisor review.
Too many spam mails and auto subscribe is a big no
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Innovation, good conduct, patience and reliable to the customers.
I choose edreams because it is fast and reliable.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Everything was straight forward and I hope it will continue to be good
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Dear sir /madam,
Can u please resend my E- tickets I couldn't find them in my email
Your usual computation highly anticipated
Dear Musa B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Regarding your request about your flight details, we would ask you to check your Inbox, as the confirmation email has been sent.
Sincerely,
Customer Service
It was simple and easy to do and proceed with the entire recommended process.
Is well known and recommended.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very good //////////////////////////////////////////
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booked a return flight they told me the outward flight was not available after I paid. I got no refund. PLEASE NEVER BOOK WITH THIS COMPANY
It was my first booking and it was so easy and reliable to book in eDreams.
Because I never tried eDreams that is why I had to give a try.
Worst trip on spirit ever! Was supposed to leave MCO AT 730PM AND DIDNT GET TO FLY OUT UNTIL 1230AM HAD TO MISS MY DINNER WITH FAMILY, MISS MY RIDE AND CATCH AN UBER. JUST HORRIBLE.
Idk why I chose edreams because it was anything but a dream more of a nightmare.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy process but was a little surprised to have to pay extra for all seats in the booking
Cheapest flights I found online
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team