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eDreams has a rating of 3.9 stars from 8,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It was fast and easy to navigate in my iPhone. Pricing of the flights and hotels are reasonable.
The prices for fights and hotels are very good
I think
It is good and very protective and good for journey
I think it is safe
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Was cool. I just can't print the complete itinerary. Why haven't I received a pdf version?
Dear Emmanuel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I tried booking on Transavia app and the ticket jumped to 200€, I went to E dreams and the ticket was 120€ it was very nice
Dear Tomer C,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Very good, quick, detailed confirmation, fantastic...!
Came up looking for cheap flights
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good service. Recommend to everyone quick and easy to search for flight.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Please please that your time to read this...
Take my advice and do not, I repeat DO NOT book from this website.
Like many I fell for the low prices that edreams offers... I wish I would have spent a little more money on a confidential airline (like LATAM,...) so that I would have not lost all my money (500).
If youre wondering what happened to me, due to the Corona-crisis I had to cancel my flight from Buenos Aires to Patagonia. I did buy an insurance JUST IN CASE! So I was confident enough to believe that I was able to camcel my reservation.
I tried contacting them, calling them, emailing them,... etc but nodoby helped me.
I tried cancelling my reservation (500) 2 months IN ADVANCE but they refused to refund me saying that my insurance didnt cover a pandemic etc.
Totally unfair considering that I am responible for the pandemic either.
Other companies like LATAM (where I also bought plenty of flights) refunded EVERY PENNY.
This should have nerver happened!
Please, dont be as stupid as I was...
Dream provided all the necessary information and help on all my trips
I like edream because it always has lower prices, a large selection of tours, all the information and help is provided
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I have had nothing but nxiety and frustration dealing with this company. On Dec 22,2019 I booked six flights online for a volleyball tournamnet to Edmonton, 3 for our family and 3 for our teammates family. I procceded to obtain travel insurance, which I almost never get, but did. Once I went to pay there was a MEDIATION FEE added of $445.90. At no point was I informed of this fee. I refused to pay for it so I called Customer service right away (not a toll free number, I asked where they were located and the person said "INDIA") They said I would have to cancel the full booking and they would hold back 20%. This was not the customer service I am used to where you are entitled to a 24 hour waiting period to cancel your booking. Nontheless I was concerned about the long distance charges so I angrily hung up! I have tried emailing them refusing to pay the MEDIATION FEE as I was blindsided. There has been no reply at all! POOR customer service!
Shame on you eDreams for misleading people. I am going to see if my VISA company can start a dispute case as they are not a reputible company to be dealing with.
SHAME, SHAME, SHAME! You should not be allowed to operate! *******@gmail.com
I booked 2 flights to Malta in July 2021. The flight times were changed, which weren't convenient and we asked for our money back. To date, despite numerous emails and telephone calls we haven't received a refund. Apparently this company is based in Spain and is not covered by ABTA.
Please think carefully before booking with this company you have no real protection if something goes wrong. Customer service is really poor.
This is a copy of one of the emails I sent to eDreams and a copy of the generic reply they always send back.
Hi I had a holiday booked with you 1-4th July 2021 to Malta - you booked the flight with Air Malta. The holiday was cancelled as the change of flight details were not suitable. Since then, dispute numerous email attempts to both eDreams and Air Malta I have not been refunded. You say it's nothing to do with you and Air Malta do not answer my emails.
Ref is *******911
On your app progress is shown as Request Pending Airline authorisation
It is now a year and a half since the holiday was cancelled and the money is needed to book another holiday.
Please can you refund me without delay and please do not say it is between me and Air Malta because they do not respond.
Booking email *******@uwclub.net
Kind Regards
*******@Summertime1957
Dear customer,
Thank you for contacting eDreams.
We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.
With regard to your booking reference *******911 with eDreams.
We are very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers.
We would like to inform you that we continue to work on your behalf and push airlines for a more timely solution. Rest assured that we are doing everything we can to get authorization for this refund as quickly as possible. We are unable to proceed further until we receive the money back from the airline. Be assured that once we do, we will transfer it back to the same payment method used in the original booking at the earliest.
We remain at your disposal should you require any further assistance.
Kind regards.
Kajal
Social care team
Tip for consumers:
Nil
Products used:
Flight refunds
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the first time I book here I hope everything will be okay
I choose this application because I know this apps is good recommendations to others
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I miss reveiving an E ticket of my airline ticket with SAS and receipt of my payment! Please send both to *******@simnet.is
I thought I was buying directly from the airline!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything go correct and the look for a good price of your flight
At first it was a coincidence, but due to good experience I use it more often
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
All according to plan very happy & pleased with result
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The booking process was easy to follow online and I was done in to time.
I Google-searched for affordable flight deals and it was one of the results. I liked what was on offer and I decided to go through with it.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
See above I don't know what else I can write, it was a Ryan Air flight almost on time and booking it was easy
Because the flight was cheap
Very easy and trouble free.
Got it right first time
Friend recommended the journey
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It is ridiculous to have to scroll through the calendar backwards to enter DOB for people. My Dad is 80 so it took FOREVER. You need to fix that.
My sister suggested it
Dear Mindy,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It was easy and simple and didn't take long would use again
Dis ovwred it by accident on google
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This process was very simple and quick. I'd definitely recommend this site for booking to anybody
They have the best rates for flights
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Not to bad i need to see this how is going this time
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Excellent i will always book all my travels with eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very fast and easy to book……………………………………………………………..
I had a good experience before…
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Quick and easy website to use with good deals and offers
Cheapest option
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Mercedes R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service