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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Excellent i will always book all my travels with eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Quick and easy website to use with good deals and offers
Cheapest option
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was very good because it was so easy and quick
Thanks a lot
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
They book your flight wrong and then we have to by anather tkt and they keep your money dont refound
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I would give eDreams 0 stars if that was a thing. THIS IS THE WORST EXPERIENCE I'VE EVER HAD BOOKING TRAVEL. I purchased our tickets, paid almost $300. Extra for insurance in case of change or cancellation. Our plans changed the next week and and tried to change the flight for one day earlier, the same flight and airline. I completed the request for change forms as instructed (there is no way to contact them by phone) and received notice that it was in progress for days. Then I got a phone call from London saying it was not possible, I needed to change it through the airline. The airline, of course, told me I needed to change it through the booking agent. I again contacted them and requested the change. They again responded that it was in progress. Weeks went by and I got a call and was told the simple change could not be done and the only way I could change it was to cancel it, receive a 80% refund, then try to rebook it. I PAID SO I WOULD GET A 100% REFUND AND SO I COULD MAKE EASY CHANGES WITHOUT PENALTY. At that point I had checked out all the bad reviews where people had their trips cancelled and ruined by eDreams and they were waiting almost a year for a refund. I was afraid to make a fuss or they would cancel my trip and we were meeting other people from another part of the world so I told them to just leave it. So we had to meet our group a day late. I felt terrorized and could not say a word until we returned from our trip. I asked for a refund for the services they denied but they keep going answering my emails with long descriptions of made up situations. It is so bad. They should not be in business.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Diane,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Paid attention to customers and prompt responses from them
Great customer service and prime advantage
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
You should not force people to write a set of words in a survey like this one
I am a regular customer
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Excellent app and it's nice. The app works well. And make everything is easy
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It went quickly and smoothly, we booked with e dreams for the first time and everything worked
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Pretty easy to book and everything seemed easy to do with no issues.
Google search
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
On 30th September, I booked and confirmed air ticket for two person for Dhaka, Bangladesh to Bengaluru, India for 16th October, 2022. PNR of tthe ticket was SJPQRL for which I paid US$ 336.33 using eDreams though the price eDreams took was much more than what my travel agent asked. But, as I proceeded with the buying of the air ticket, I did not stop. The matter was finished on that day. I reached Bengaluru on 16th October, 2022. We returned back to Bangladesh on 24th October and booked the ticket from travel agent with much lesser amount though I bought ticket on 22nd October. On 26th October I got an e-mail from eDreams e-mail that my ticket from Dhaka-Bangalore is confirmed. The booking reference as per their e-mail was *******8627. I disregarded that e-mail as I did not booked any ticket from eDreams and already reached Bangladesh before that day. There was no reason to give importance of such spam e-mail. But, mysteriously I noticed that eDreams took US$ 59.99 from my account on 30th October, 2022. I don't think eDreams is a cheating organization and hoping they will return my money back at my account. I already sent e-mail to them by requesting to return my money back.
Last update: eDreams sent an e-mail today (1st Nov, 2022) by giving assurance that they will refund my money back within 15days. Lets see.
Update: e-dreams returned back my money. But my bank in Bangladesh named 'Brac Bank' took 3months to deposit that money at my account. What a banking!
Products used:
Air Ticket
Thank you for confirming the booking of my multi-destination ticket.
So far a good experience with booking our trip from Auckland to Queenstown, New Zealand! Thank you.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Impressed used it for the first time had no hassle in finding a flight
Recommend by a close family member
It is so much easier to book using the app than other apps
Easy better
It was very good and I recommend all with it. I travel with e dreams since five years ago
It is good price and easy travels
Book a ticket in a few minute's hopefully everything goes well tomorrow and on time
Verry easy to book
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It's was very flexible and adjustable, I enjoyed the experience and I think it was easygoing!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy and organised site.the App is helpful too. I user the App only for checking my confirmation
Good reviews, easy to use, cheapest
Over priced, my friends are booked on the same flight for £57, its costing me £101 more.
Only flights available
Dear Royce,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Excellent. Thank you
It was easy and convenient and better than other travel agents i dealt with
Better than CheapOair who caused alot of troubles booking connecting flights with unrealistic layover time with Austrian Airlines. Which was unethical. That’s why I looked for an alternative. And the experience is good with eDreams so far. Tha k yoi for that. Keep it up.
Dear Dalia H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I'm happy every time with your job! Quick and easy to book tickets and very professional ….
A friend told me about it
Dear GÁLOVÁ.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team