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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy to use site and process. App is also very useful for keeping track of itinerary.
Good experience easy way to place order thanks!I recommend it to all friends.
It was a good deal!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have booked flight and hotel which was very easy and satisfactory
They provide a good service
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
DO NOT BUY TICKETS FROM THIS COMPANY. I WAS CHARGED 1020. 00 for flights to Iquitos Peru, I missed my 1st flight and all my other flights were cancelled by eDreams and there was nothing I could do about it, I had already booked another flight and flew to Lima but when I got there I found that eDreams had cancelled ALL my flights including my return flights. This they had no right to do and I had to pay another $900 to get home. Every time I spoke with a advisor they couldn't or wouldn't tell me who cancelled my flights. Telling me it's the system that cancelled them?... they couldn't give me any phone numbers or contact details of who cancelled my flights or how I could address this issue, they have blatantly stole my money and are being evasive on how I can address this issue... they are the worse travel company I have ever dealt with... DO NOT TRUST THIS COMPANY. IAM TAKING THIS FURTHER WITH IATA AND ABTA... THIS COMPANY IS USELESS USE AT YOUR PERIL... DO NOT BOOK WITH THIS COMPANY! They are $#*!e
Outstanding!
The Team was very kind and pront to providing me with the details of my flight.
Normal experience as expected when booking a flight.
No special reasons just wanted a flight.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Everything went very smoothly, no fuss or stress during the process
Have used edreams many times
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Quick easy no fuss... confirmation was quick...now I'm all set to holiday
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I am always happy be with dreams and they do give excellent service
I travel a lot since I discovered dreams I am always whit dreams
I need my ticket in pdf form by mail can you please send my ticket in pdf format through my mail
Easy to find flights any where in the world.so need to to stick on any particular flight company
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very happy and satisfied help on every corner wide range of choices and lot of options there
Straight forward easy
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Obviously it's very good trip for me. I am happy for it's service
Because it's easy and cheap rate
Edreams was Very good and reasonable priced good value for money
Recommend by a relative
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It is first time I have been to use eDrams to get my travel flight.
Great company to do business with and so happy to have all ny confirmation within minutes
For my satisfaction
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
They double booked my husband ticket and we need to put my daughter name ONLY FIRST NAME
ALL PHONE NUMBERS ARE NOT WORKING
Products used:
I just need them to fix their mistake and return to booking to my daughter name again.
Chantal Guindy
Overall satisfied with everything from the inception to completion
I had used edreams on my previous flight
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Smoothie, simple, usefully and effective...nice job
High on the first Google side when I was trying to get a info
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy booking and fast with more payment convenience. I would love to book again
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I can't tell you all my experience without going on this travel
I chose edreams because they have the best prices and the best flight time
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience was easy to use. The system gave options to have a complete vacation.
Internet available
Easy and user friendly, easy to navigate and best prices for my trip.
Lowest prices
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good service. Easy to use and straightforward. Got the flight I wanted so all is good
Discounted airfare
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Shocking experience. Please never use them! I booked a flight to Cape Town with eDreams. I PAID EXTRA for their add-on service to change your flight date and time for free. It was stipulated on this option that if you would like to request a change you have to request it at least 24 hours before your flight. I requested a flight change more than 48 hours before my flight using the app. 24 hours later my request still said pending and that it hadn't even been dispatched to an agent yet. I called their helpline and sat on the phone for more than 48 minutes...no one answered. I kept on getting "All our agents are busy, did you know that you can use our app blah blah"...I then used the chatbot on the app, could not talk to a real person until i replied "shocking service" and then suddenly it popped up with an option to talk to an agent.
The best part is still to come. The agent contacts me and tells me that they can no longer assist me in changing my flight date and time as it is now less than 24 hours until the flight. I explained to her that I requested this change on the app 48 HOURS before my flight - it's not my fault they haven't attended to it. She then tells me that I didn't mark the change as urgent so that's why they haven't attended to it. THE CHANGE OPTION ON THE APP DOESN'T EVEN OFFER AN 'URGENT' OPTION. How can i select an option that is not there?
She then tells me it's my fault because I didn't bother to call or email them. I told her I sat on the phone for almost an hour waiting for an agent to answer and it kept on saying no agents available. She then tells me "well you should have waited longer because our agents are busy" HAVE YOU EVER IN YOUR LIFE? I was shocked. She then proceeds to tell me there is nothing she can do as I am too late. I AM TOO LATE? It's now my fault because THEY couldn't attend to my change request on time? No ways! They are charging people for a flexible date and time service that they cannot even PROVIDE. Please don't ever use this sorry excuse of a company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had the misfortune to buy an air ticket from them. On the same day I received it in my email. The next day, they wrote me that my flight was canceled and they offered another, for a date and time that did not suit me. I wrote them several emails with a refusal to replace flight and a request for a refund, since I bought ticket in other company for the date which suits mi. It's been two months now, and there is no answer or greetings from them. Moreover, a month after buying the ticket, they charged money from mu bank card, which I used to buy the air ticket, as if for services that I had not asked for. They call it Prime. I had to block the card to avoid repetitions. I wrote about my troubles to Air France, demanding a refund for the canceled flight. The correspondence with both – eDreams and Air France went on for two months, since there is no way to get through to eDreams. Finally, few days ago I received an email from Air France with a refusal to refund the money and advise me to go "to the village in my grandmother", i. E. in eDreams, which is impossible. They do not respond to the Emails addresses from which they send messages with their advertisements almost daily. I copuld not find any contact information on their website. Tried to get through to them - it's impossible. I tried to find a way to remove this Prime hook, which they use to catch fools like me who bought an air ticket from them - it doesn't work. Although I have some experience with the computers and modern software. I Looked through many other reviews - a large number of similar cases, and in Russian, English, German, Spanish and French. It is impossible to fight with such arbitrariness of crooks in "democratic" Europe. There is nowhere to write complaints. An obvious example of corruption that no one pays attention to.
Perhaps there is one remedy - to bombard the airlines whose flights are sold by eDreams with emails and demand compensation from them. Airline contact details are available on their websites. And at least they reply to emails. In their letters, indicate that airlines that care about their reputation should not allow such eDreams to sell air tickets on their flights. If they receive dozens of such letters a day, may be they'll take some action. Another useful thing is to inform your banks, to write them complaints about the collection of money from yours account for services not provided to you, with supporting documents. At the very least, your bank will inform eDreams bank that their client is a fraud. I did it. When I get the final result, I will let everyone know.
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HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team