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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Very easy and all information good to understand
Excellent
Easy and fast from a mobile phone at home. Confirmation was quick
The price was goid
First time to book in this website but everything went well. Fast transaction. Good
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I like this app and I think everyone have to try this application
For buy cheep tickets
Everything is good but I can't check in online iam very happy to use edreams thanks very much
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very simple to book and at the best value for money.
Came up in the internet and I had heard of them. So a real company
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was excellent and enjoyed the journey + effective communication.
You had a reasonable price online on the day and my booking was an emergence.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Quick response good deals will recommend to anyone
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I need to contact eDreams. May i use my ticket EWR to Las Vagas for a ticket Las Vagas to Denver. I was double booked on the first flight
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Yes, I got confirmation. Thank you
I will wait for check in
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Was excellent experience clear info and easy and simple process
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good and very good love it and lam interested thanks
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to use and navigate! Looking forward to booking our future trips.
Lowest fare
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Edreams really let us down. We booked a trip to South Korea from Tokyo, but could not use the flights we booked through eDreams. We had to book new flights at the ticket gate, paying out of pocket, because eDreams customer service could not (in one instance, would not) help us.
Here is what happened. When we arrived for our flight, the airline would not accept the booking because our names on the booking were not in the same order as on our passports. The booking program listed our first (given) names first, whereas passports list last (family) names first. When using the eDreams booking program, we entered names correctly in the first name and last name fields, but the program reversed them. The booking also listed our first names twice, so it read: First name, Last name, First name again. (Passports read: Last Name, First Name, Middle Name.) I think this occurred because there was no place in their form to enter middle names, and so it produced the first name twice. We foolishly didn't realize this was a problem until we tried to board the flight. Anyway, the airline would not accept the tickets, and insisted the booking be fixed. So, now with 80 minutes left to go before our flight (we got there two hours early), we called eDreams. But by the time we reached eDreams after being on hold for 20 minutes, we missed the one-hour window and eDreams said (well, their contracted agent in India said) there was nothing they could do, and abruptly hung up on us, leaving us to solve the problem on our own. (We were polite on the phone; we know better than to berate the one person who can help you.) So, we purchased a new set of tickets there on the spot.
Because our return leg two days later was originally booked on a different airline, we thought we could fix the naming problem on that booking in time. But no. Even though we called eDreams a day in advance (again reaching a call center in India), they said there was nothing they could do, and told us to contact the airline. However, the cut-rate airline eDeams found and booked us on, would not pick up their phone after business hours (our trip was over the weekend). We called eDreams back, and they said there was nothing they could do because the airline didn't staff their phones after business hours. So, again, we bought a new set of tickets (this time with a different airline). EDreams promised to send us a refund form for the $1100 (USD) their mistake cost us. They then denied the refund. We are now asking our credit card company to handle the dispute.
We will never use eDreams again, and we advise you not to either, especially if you must travel with a passport. Their prices are cheap, yes, but our experience illustrates the old adage that you get what you pay for.
Tip for consumers:
Don't use them. The website is faulty, and the customer service is useless.
Products used:
We had to repurchase tickets on Easter airlines, and Expedia for the return fligh
My booking was very easy and I didn't have any problem with it
The easiest way to book flight tickets
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My experience during the booking has been good. It was quick.
Cheapest and feasible option
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The ease of getting travel tickets in time with no hassle.
Through third party
A pleasure using eDreams very easy and straight forward booking
Price was reasonable
Booking process worked well but payment page kept crashing.
Pls confirm booking and send ticket
Awaiting reply
Dear Shabbir,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
No problems with booking. Confirmation received within 10 minutes
It was a convenient process, easy and authentic. The experience was awesome!
Worked well on my budget
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Super easy on the App to see booking details great.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team