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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It was a good experience for the first time and it will be not the end.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy to book and the app is also great.
I don't have much to say unless I return from the trip
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Fairly easy booking but I would like secure my suitcase luggage booking prior to airport.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booking flights was easy and troublw free, also some good add on such as Car Rental, Accomadation, places to see
Just came up on my search
Dear John M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm happy with edream service try are very helpful I will use them all the times
Many thanks
Kouider
Dear Kouider T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Best deals around and it's so easy and quick to find great these great prices.
Because of how quick, easy and cheap it is.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Everything is going how I expected. By choosing the seats and all the others.
Better prices than all the other companies I’ve checked.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Was easy and satisfactory, I hope will be a good experience
Im looking for a ticket and in the way I founded Edrems
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Been ok don't if I booked the ticket right keep getting these confirmation emails.
It was the Cheapest
Dear Christopher,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Great! Quick service well organised Thank you I am ready for my fly.
New experience!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Just the confirmation format look confuse and i prefer the pdf file send to email
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jean,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found it very difficult to add a hold bag and to request wheelchair assistance
Good value for money
Dear Christine,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
This is a long review but I advise you to read it before booking. Thank you.
I was booking a trip to Asia and back but I couldn't figure where to book bags so I asked the eDreams team and they said not to worry about it because you can add the bags after you book the flight. After I booked I still couldn't add bags so I asked again and they said to wait until the booking is confirmed. After it was confirmed I called again and they said that they couldn't book the bags and that I had to call the airlines instead and add the bags there. I told them that I booked from them and that they should handle the bags but they said they can't help anymore. This is outrageous because there was three airlines I had to call. I wanted to cancel but they said that there was a cancelation fee because the flights were booked already. They tricked me into waiting until there was a fee for canceling and lied about the bags. This is what they will do to you. I ended up making it to Asia and had to send my bags with FedEx. When I was about to return, the first airline canceled the flight due to weather so I had to call eDreams and ask them about the other 2 airlines and what would happen. They said that they couldn't help me and that I would have to call the first airline that canceled and they would help me out. I then asked eDreams what the airlines number was and they gave me a number that doesn't work, I told them that and they said that was the number they had and that they were sorry again. I ended up finding the number on Google and the airline said that they couldn't help me with the other two flights and I had to pay again for another booking for 2 flights. The whole experience was horrible and I lost a lot of money over the bags and the flights. I will never book again with eDreams and I strongly advise you not to as well.
TL;DR: They tricked me into waiting until after the booking was confirmed to tell me that I couldn't add bags to the booking and they didn't help me when my first flight back was canceled and I had to pay for 2 flights again.
Dreams Claims that they contacted me and that I did not respond, this is not true because they never contacted me. Do not trust them.
Une agence à éviter ce sont des voleurs. Avec un service clientèle de merde en Canada, je recommande personne à cette agence
Tip for consumers:
Voleur
Dear Wajdi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The app is very efficient and easy to use will use again
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good experience i can said more after my flights go throw
The best price in the marke
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Right now it was very good hope when the time come still I can say so
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My experience with eDreams is valuable since I received my emails in time
I just thought of having a trial since it was my first time
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
So far I like my experience.
It's easy to book my flight.
Good discount
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The best, flight confirmed in less the 5 minutes, I'm so happy
First time and very happy, the others supplies let me down mane times.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Really easy booking and straightforward. Very good prices and good availability dates.
Good price.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Edreams provided no hassle booking online of my holiday tickets
Among the cheaper ones available through the search engine
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
When I was looking to book my flight, I rushed so much that I accidently hit the cancel buton, but with the help of edreams, I was so thankful, it
Edreams are so efficient, they are there for any reason you need them for.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I didn't understand why I don't have one cabin baggage?
I like eDreams!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team