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eDreams has a rating of 4.0 stars from 9,483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked a flight with e DReams and was charged $1608.65 which i was happy with.I checked my PC Credit Card and was charged $2239.98. I am really disappointed. Why am i charge so much and this is a big different. If i don't get a refund this is far too much to pay for an air Fare and i may have to cancel. If you can adjusted back to $1608.65 i will appreciated it Imay have to cancel. Could you please let me know. As soon as possible.
I choose e Dreams as it was my first time and the price looked good. So please try to help me.
Thank You
Madonna Willcott or Matthew Willcott.
Date of experience: October 2, 2024
Excellent experience. EDream is cheaper and more reliable. I hope you use the service in all my ticket bookings.
Because the service is easier and efficient
Date of experience: November 11, 2024
First time to booked here and via Agoda, cheaper and fast.they sent you your receipt and confirmation about your flight plus you free for cancellations
We booked from Agoda
Date of experience: October 17, 2024
I have not received confirmation, please send confirmation
Date of experience: November 30, 2024
Dear Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Great experience with my time and my need save me money and time
Date of experience: November 30, 2024
It was real quick and good customer service. I like it so far.
Because of the discount rate.
Date of experience: November 28, 2024
Booking details are fine
In future will book again, nice experience and service as well
Thanks
Date of experience: November 30, 2024
I enjoy using your site. It is very clear and the booking is working very well.
It is fast and the price is ok.
Date of experience: November 29, 2024
I bought an extra 30 kg baggage from your site The Singapore airline sent me n email for only extra 5 kg.When I talked to your help centre.They told me that they will solve within 72 hours but I have not received any information yet although more than 72 hours.
Date of experience: September 20, 2024
Dear Nyein,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I had last month 4 times the same fly ticket at e dreams with wizz airline and was the most worst air line I sow in my life
4 time I bought a fly ticket because they don't know wich airport or the close the boarding 75 minutes before flying and I have to buy 50 € to get checked
Not nice at all
Date of experience: October 9, 2024
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All cool, no issues, easy-to-use app on the-go with great support service
Easy process, better prices
Date of experience: November 29, 2024
Very good I am satisfied with your service, happy for the cooperation.
Date of experience: November 29, 2024
Best choice and everything is easy inside the site
Everything was good thank you for that
Date of experience: November 21, 2024
Prime membership service is a kidnapping trap and cannot be cancelled after joining. There are too many charging options in the page, which affects the experience.
Date of experience: October 6, 2024
Dear Zhenhao,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Se me deriva a una promoción de hoteles. Y no he podido pagar. He perdido una mañana entera y no se puede abonar. Lo intenté con 5 tarjetas distintas. Imposible comunicarse desde ARgentina
Date of experience: January 2, 2025
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I just love the excellent secure user-friendly system and the prompt feedback.
It was a recommendation by the Ethiopian airline web when I was making a freight inquire on their web.
Date of experience: November 27, 2024
Dear Oberd,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
Went quickly to book the flight. No issues when doing this. Great experience!
It was the site with the best prices and flights. Everything was very clear as well.
Date of experience: November 28, 2024
My experience was Average. Due to the long wait time for confirmation.
First time to try
Date of experience: November 28, 2024
Dear Burnley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is straightforward, less complicated and user friendly
I always use it for booking my trips
Date of experience: November 28, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Matthew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care