eDreams

The flight itself got delayed but the on board experience was fabulous, thank you

I made a booking through edreams and purchased they flexible option, which allowed changes to be made.
Sure enough, a couple of weeks later, I had to change the flight dates. This is where the nightmare began. Edreams gives you no ability to contact an agent directly, I was provided two different telephone numbers, and neither one had the ability to talk to someone, it was just a message. The only other option provided it to "chat" to an agent on their website. After six separate chat sessions, each one explaining what happened and each agent promising that I would receive a call within 48-72 hours (?), I finally did get a call. I patiently explained to the agent that I had purchased the flexible option, and needed to change the dates of my flight. She confirmed that I did buy the flexible option, and explained that if their was a difference in fare, I would need to pay the difference. I accepted this, and we started the change process. She told me that the only way to do this change would be purchasing a new ticket, and I would be refunded the amount of the old ticket within 10-15 business days. This seemed extremely strange, and I should of stopped there, but I was so pleased that, after all the frustration of trying to get a hold of someone, that something was happening. After purchasing the new ticket, I insisted that the agent send me an email stating that I would be getting the refund, and the amount. We stayed on the phone until I received the email. A month later I checked my credit card, and the refund had not been applied. I contacted edreams again, through their chat, and asked where my refund was. The agent said that the refund would be coming from the airline (?), and had not been processed yet. I explained that the responsibility of the refund was edreams, not the airline.
I regret not purchasing with the airline directly, and buying their flexible option. As it now stands I have paid twice for this ticket, and also paid for the flexible change option. I have not received a refund. This company has the worst customer service I have ever experienced. Their agents are located in India, and really don't grasp the English language. They flat out lied to me. Avoid this company at all costs, book directly with the airline.

I am very satisfied with your company. Thank you very much! I wish you more success in your work!

Easy website, good price, no complications, completed in 10 mins.

Yes it was really quick service very happy with it

Easy to navigate. Great communication and verification!

Great program helps me to travel with spending less

Very nice, fully satisfied with the prices and the quick service

Its very good l been I booked before to Ukraine using dreams

Love it, it was affordable with convenient times.!

Very helpful service easy to chat with them and cheap to booking from they

Very good website and very good process I am happy

Easy and done quickly no problems through my sister in England

E dreams is a good travel conpany.
Im very happy with that to buy flight tikect.
Have a nice day.

Good service for ticket booking, confirmation provide in mobile mass

At first look was all right, we'll see what's happens later.

Quick and efficient.
But too many emails afterwards.

Good price excellent easy to access discounts available

I want exact info about check in, when i have to do it

It was good, i had a good experience, it was easy to find booking

Very easy and good I like it the service too. Here after I book my flight here

Good it was good and I will use it again in the future

I've booked a flight through eDreams, with it showing me the price of my ticket of £86 and my luggage for an extra 22kg is £27, amounting to £113. During the process, it popped up with a message saying something in the lines of "this flight has just increased its prices to £96", under the impression that the fluctuations of flight prices being normal, I clicked continue. Then, I get an email confirmation from eDreams showing me I paid £123 total while another from Jet2.com saying I paid £117.40 with £4 online check-in.

My friend then went into the Jet2 site and booked the exact same flight for £86, showing me the prices hadn't actually changed. As if that wasn't enough of a sign, Jet2 reveals that online check-in is FREE together with a discount when purchasing an 22 kg luggage, an option I didn't get.

Confused, I contacted eDreams on Messenger and they were not helpful but rather gave me a link to fill in a complaint form, which I did. They also told me my flights costed £117.40 in total so I thought that they just charged me for online check-in for no reason. Days after with no response, my bank had told me I was charged £123, completely different from what they had told me. Under the impression that I had been charged £10, without "online check-in charge", I contacted eDreams for the third time and this time demanded an explanation.

They then told me that I had paid £117.40 for my flights, £8.06 for luggage, and £-1.75 for shipping and handling. (WHAT?) As if falsifying information was bad enough, I wasn't even informed in the confirmation email that I was paying these amounts, for if I had known, I would have booked elsewhere that gave me a cheaper option for the flights. THEY DID NOT SHOW ME THOSE PRICES WHEN I CLICKED CONFIRM TO PAY. Jet2 shows that the flights were £86 and the extra 22kg is £27 and the numbers they provided were never shown to me. They didn't even offer any form of refund. A SCAM.

Do you research before booking flights with a travel agent and definitely do NOT do it with this agent. Their form of business is shown through the hundreds of angry customers with complaints.