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eDreams has a rating of 4.0 stars from 9,483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Easy to order good price i have to see at the time of the fly 1/1/25
Good price i hope good service i will know after the fly 1/1/25 and 6/1/25
Date of experience: November 27, 2024
I found a good deal and I made it! It was quick and efficient, I'll definitely keep using eDreams!
It offered me good deals!
Date of experience: November 27, 2024
A confirmation was received from an airline after booking but not from eDreams. So it made me very confused as it seems to hit my other flight which was booked on the same airline but not on the same date. I thought that my original booking had been changed because the confirmation was sent from the airline. Fortunately, there were many follow-up emails to confirm my booking from eDream. So one day later I found it was the flight booked on eDreams. I thought it might be the airline did not issue authorization to the travel agents to confirm details. This is not related to eDream but to the airline.
Cheap price
Date of experience: September 30, 2024
They dont care! They dont open the phone and its impossible to cancel online! If you think Im going to pay you are wrong! Open the damn phone.
Date of experience: November 4, 2024
Dear Rilind,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good ……………………………………………………………………………………………………………………………………………………………………….
According to reviews
Date of experience: November 27, 2024
EDreams has good reputation and we always have good experiences with eDreams.
Flight suited my schedule
Date of experience: November 26, 2024
Very easy site very good experience no stress all went so smoothly
It just popped up when I was looking at flights and I liked the layout of their site.
Date of experience: November 25, 2024
I would like to recommend the most suitable travel agency for booking flights to Europe.
As it is the most optimal solution.
Date of experience: November 21, 2024
Very easy to book straight forward and received confirmation very soon afterwards the EDreams app is very good too just short form to fill to receive boarding pass
Seemed easiest
Date of experience: October 13, 2024
I am more than satisfied with service that eDreams provides especially as a Prime member
Because eDreams usually has the best choice of flights.
Date of experience: November 26, 2024
I have trouble with my prime account. There are many terms that make me feel stuck and forced.
Date of experience: November 26, 2024
I'm not a technological savvy person, using this app was super user friendly!
Date of experience: November 26, 2024
There were repetitive questions asked which delayed the process of booking a flight.
Date of experience: November 26, 2024
Dear Christina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Looking to change my flight. Hard to navigate. Cannot contact anyone
Prices were low. Makes sense why
Date of experience: November 25, 2024
Dear Nicolas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Tenía una cita consultar el 12 de diciembre 6 am y Latam movió mi viaje que era el 11 de diciembre para la 1pm hasta las 5 pm y definitivamente no pudimos subirnos porque no iba a llegar a cita médica. Tuvimos que gastar en otro vuelo! Solicitamos nos reembolsen nuestro vuelo
Date of experience: December 13, 2024
Dear Lesly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to book online with all the flight details my only concern is that I cannot check in untill only,48hours ebefore the flight
Easy to book online
Date of experience: November 7, 2024
You guys are very efficient! Thank you for assisting me, will choose you again
Date of experience: November 25, 2024
It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!
Date of experience: October 30, 2024
Assumed that edreams was a part of Indigo. Found it was independent. So what does it do?
Date of experience: November 24, 2024
Good and easy to access, I hope everyone would choose to book with you
Date of experience: November 22, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Wai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care