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eDreams has a rating of 4.0 stars from 9,483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I was able to find flights that were not available through Expedia or Kayak. Also, with eDreams Prime, found hotels not available through other search engines at a 17% discount.
Able to search different airlines and have more options to choose from after comparing with other search engines and what they have to offer.
Date of experience: October 4, 2024
Booking flights is stressful but this firm made it feel stress free!
On recommendation from my brother.
Date of experience: November 21, 2024
I just wish the baggage allowance would be stated much earlier on, during the communications with the clients, and VERY CLEARLY...
Thank you!
Recommendation from a friend
Date of experience: November 13, 2024
Shortly after I returned home I noticed a debit on my bank account of €89.99. When I check with my bank they advised that the payment was to EDreams.
Apparently at some stage during the booking process I was signed up for an annual subscription.
I DID NOT KNOW THIS
And would not have continued if I had known.
I was returning home to a family funeral and took the quickest route.
I feel I have been taken advantage of.
I cannot find anyone to contact to ask for a refund.
Date of experience: September 27, 2024
This is the first time I have downloaded this app and i feel good
This is the first time I have downloaded this app
Date of experience: November 20, 2024
Very quickly found opportunities to travel. Missed alternatives for different dates. Smooth booking process and quick payment. The thing I don't like but is probably not due to eDreams, is the fact that a flight will cost about twice as much as advertised for stupid simple things as your luggage, your seat and other stuff.
Speed, accuracy.
Date of experience: September 13, 2024
I booked flight+ hotel hotel was confirmed in second but my flight took few hours to confirm which made me uncomfortable until I received the confirmation
Thanks for the effort to complete my booking
Comparing with many other sites eDreams was the pest quantity and quality the price was much cheaper than others
Date of experience: October 7, 2024
My experience was quite Satisfactory, the booking was easy to be made and all other services including choosing my seat
I was randomly into the platform
Date of experience: October 27, 2024
EDreams on top very easy and quick 👌also cheap flights I like
Date of experience: November 20, 2024
Nice experience but should be real time booking confirmation
As per the price shown in Sky Scanner
Date of experience: November 20, 2024
I don't have time to write something here.
I just want more simple ways.
Date of experience: November 17, 2024
Dear Shinichiro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This is the first time using eDreams. So far so good. Happy trails to all!
No particular reason.
Date of experience: November 15, 2024
They were very helpful getting me back my refund when i accidentally booked the wrong airport on the return flight home.
Date of experience: October 18, 2024
It was very easy to book the flight and the information is very clear.
I don’t know. I use to book fligts with skysnanner and I wasn’t satisfied and I decided to try eDreams which I knew before to book hotels.
Date of experience: November 19, 2024
Fairly pleasant experience although some of the add-ons, insurance-baggage etc became slightly confusing and a little irritating
It came up on a Web page so I thought give them a go,
Date of experience: October 29, 2024
Very quick and easy. Good ish website. Just can't figure out how to get my digital boarding pass but I'm sure I'll get it closer to the time
Just came up so gave it a go
Date of experience: October 18, 2024
It was easy to make the purchase on Edreams but I don't like the fact that I cannot make changes on my flight through the platform, like add a luggage…
Because there were no more options to buy the ticket I needed
Date of experience: October 15, 2024
Dear Carolina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Do not book flight tickets through this company. They are cheaters. Their business model is based on the premium club scam that works in the following way without the victim - you - understanding or feeling the nasty sting:. You get to them through a legitimate search engine like SkyScanner (which is itself a scandal that SkyScanner allows a fraudulent and fraudulent company to be part of their search engine). When you are on their website to which you were directed through the search engine - to get the price listed in the search engine you have to register for their customer club - which is an X mark in one second slot and you continue with the order at the price listed in the search engine. There is no hint that membership in the premium club costs money. After the order you start receiving a flood of worthless emails from them and then in one of them in letters
Little things (not in the first email), they write that the club membership costs money and they will collect the money in a month. After that they cut off contact and you forget about them. After a month they withdraw the money for membership in the premium club through the credit card. You obviously don't notice the money being dropped. You don't remember at all that you ordered something through them and you certainly don't know that the company that was nothing but X in the flight registration process costs money. After a year, they decline again, and so on until, by chance, after a few years you go up against them and cancel the charge and discover that you paid ten times the price of the plane ticket, for membership in a worthless club that you didn't even know you were a member of and you never received any reminders, notices or offers for any service following it membership. So I did make a single dollar on the ticket price of $25 instead of $26, which was the next competitor's price according to the search engine, but I paid $70 for two years of club membership. I was able to get a refund for the second year that didn't start at all (after hard efforts and wasted time!), but I didn't get a refund for the first year. That's how I paid for a plane ticket $95 instead of $26. In short, don't get close to these scammers.
Tip for consumers:
RUN AWAY FROM EDREAMS ITS A SCAM
Products used:
FLIGHT
Date of experience: October 26, 2024
It was very nice trip with e Dreams and I enjoyed with e Dreams agent.
Thank you.
It's perfect and experience.
Date of experience: November 18, 2024
I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.
Cost and convenience
Date of experience: October 28, 2024
Dear Mordechai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I arranged flight ticket from Skopje to Budapest throw Frankfurt with Lufthansa and then from Budapest to Skopje with Wizz air. The price ticket (bigger than as premium member) was completely taken from my account and after that I received info that the booking cannot be arranged from Skopje to Budapest. In that case, I was forced to book another one-way fight from Skopje to Budapest with early morning flight at 4 AM with Serbia airlines. My secretary wrote to eDrems for money refund because nobody showed any interest for that by now. My current flight ticket instead of cca 200Eur costed me more than 400Eur. I do hope that there will be money refund in near future. If not, I will never use eDrems again.
Because I am premium member.
Date of experience: October 6, 2024
Dear Vida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
EDreams is the biggest scam to date, how they are still operating is beyond me. They have been flagged for years on their horrible service, fake tickets and bad reputation for refusing to refund customers. I absolutely regret not verifying their reputation before booking. I wouldn't be shocked if they bought most of the reviews here. There's no way.
It's been over 8 months now for me since they left me high and dry. I'm stuck in a different country, got laid off my job in my country, suffered depression and life ruined because of eDreams.
Their system would not let me cancel my flight and for their convenience, they marked me as 'no show', when I asked what informs their decision to say I am no show I don't get sound answers. After blowing up their email, they kept asking me to wait for resolution, wait for refund that the flight is considering but it never happened. At this point I was slipping into depression & could no longer fight but I'm back & now they will pay for what I have suffered psychologically because of what this did to me.
I want my money eDreams & stop telling me about airlines. This has nothing to do with airlines but EVERYTHING to do with your web interface which would not let me cancel and get my refund! I won't stop until I get compensated. I won't stop spreading the word about your service, I will go on every review platform and social media page with links from other people too as proof!
Products used:
Flights
Date of experience: September 29, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Great experience buying air plain tickets I understood everything so easy
First time using eDreams
Date of experience: November 18, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Jo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care