• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,238
Neutral
231
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user alfredop81
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase

I had receive my travel confirmation as quick as expected.

Reason I chose this business:

Fast and easy to use travel buddy website.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Alfredo P,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user saifa81
1 review
0 helpful votes
  • Send Message
July 27th, 2022
Verified purchase

Quick and easy booking steps. Good follow up after booking

Reason I chose this business:

This is the first time hope will continue in thebfuture

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Saif A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ovidiub10
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Very good Experience, very quick response and easy answer. Thanks

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ovidiu B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user kamile8
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

I still havent tried it I will try it on wednesday at 7:00 am

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Kamil E.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user mardianar
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Very easy online transaction and good pricing. Good discount too.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mardiana R.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user carlosb582
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Whole experience was very straight forward. Everything went through and was booked very quickly.

Reason I chose this business:

Had the flights we were looking for

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Carlos B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user adrianad134
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Fine; vert efficient. Clear details and follow up procedure fine.

Reason I chose this business:

It was a company I have used before.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Adriana D,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user madeleiney8
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Very good, it's been fast and easy and simple, thanks

Reason I chose this business:

Professional

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Madeleine Y,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user sarae381
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I received good information and i could compare different platforms

Reason I chose this business:

It is a reliable site

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sara E,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user ayshaa29
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I love i,so easy' best offer,and that's it,I love it

Reason I chose this business:

I whant to try it

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Aysha A,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user jirin5
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I was satisfied with booking, but the flight was late

Reason I chose this business:

My brother recommended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Jiri N,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user diljeetk
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

My experience good after my flying I will talk more,?

Reason I chose this business:

I like edreams

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Diljeet K.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user fadhela6
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

Good price and easy to book and received my booking

Reason I chose this business:

Price is ok

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Fadhel A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user benm962
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

Real easy to book and easy to follow no pop up ads is great

Reason I chose this business:

It was mentioned to me when I decided to book at the last minute

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ben M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user alpheusm6
1 review
0 helpful votes
  • Send Message
November 14th, 2022
Verified purchase

Was easy to use, and my refund was processed faster

Reason I chose this business:

Reffered to us

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Alpheus M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vsevolodn
1 review
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

To many options in addition to basic price, its difficult

Reason I chose this business:

Automaticly

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Vsevolod N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user shelias114
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

Easy to access Easy to fill in kept me up-to-date all round good experience

Reason I chose this business:

Recommended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Shelia S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user lindaa2018
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Good. The experience was good with very straight forward details

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Linda A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user andreeaz4
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Easy to use and a great service I highly recommend this site for bookings

Reason I chose this business:

Easy to use.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user dariop32
1 review
0 helpful votes
  • Send Message
August 31st, 2023
Verified purchase

It was an easy experience. But about Prime, I found a cheaper hotel at Booking..

Reason I chose this business:

I like the website

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user mollyw211
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Best ticket prices.
Nice selection of travel times.
Efficient booking system.
Not a scam!

Reason I chose this business:

Price and reliability

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user alanc1086
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

An excellent experience. I can highly recommended.

Reason I chose this business:

Suggested through Skyscanner.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user genetw1
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

It was a good experience they have heat deals but the apps keep crashing

Reason I chose this business:

For the good price

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user davids10786
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Managed to secure the flights I required quite easily.

Reason I chose this business:

Price and ease of using the site.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user alana913
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Good and fast online service. No problems with booking or holding tickets

Reason I chose this business:

Opportunities for good discounts

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Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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