• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,240
Neutral
232
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user abdenourc
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Very good i'm so happy Very good company services good.

Reason I chose this business:

Because the price is good.

Thumbnail of user alfredh174
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Goid experience.
Haven't done the trip yet, but booking and feedback in booking were OK.

Reason I chose this business:

Via Momondo

Thumbnail of user valerijsp
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

A full assessment of the ladies after the completion of the flights

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear PETROVSKIS.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mamons
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Good website thank you.
And thank you about the service

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user sydneyh147
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Experience was excellent. Prompt service, excellent feed back.
Great experience.

Reason I chose this business:

Because of the previous experience of other customers.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sydney H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user igalw1
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Very safety work with you! Thank you! You are great!

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user josephn1133
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Easy to book and site easy to navigate. Confirming quick.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user collettep10
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Fast and efficient and great service
Thanks appreciate the service

Reason I chose this business:

You do a great job

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Collette P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user veldan2
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Not experienced enough of service to give a review of service to make a report

Reason I chose this business:

Recommended by the computer to get my tickets

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mariaa2610
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Easy and good service, very happy easy and good service, very happy

Reason I chose this business:

Recomendation of a friend

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user kevink2424
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

None mum mum nun mummy mummy none non nun not no none

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user marissaz13
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Easy booking with good flight rates and good flight times

Reason I chose this business:

It was on google search

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Marissa Z.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user artai1
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Good and quick experience
Very cheap choices and very good offers and prices

Reason I chose this business:

Because give very good offers

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Arta I,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user sihanas
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Good place to bee and to travel with you, safe and very very good

Reason I chose this business:

Because you are a good

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sihana S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user dannyd379
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

All ok very fast service. Confirmation in inbox very fast

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Danny D,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user haraldurl
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Very easy to use Very easy to use Very easy to use Very easy to use Very easy to use Very easy to use

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Haraldur L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user fanelg
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

7 star the Now what the do! The are the Best keep going the same

Reason I chose this business:

The are good

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Fanel G.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user moustafam4
1 review
0 helpful votes
  • Send Message
November 24th, 2022
Verified purchase

Is very good service and good customer service many thanks

Reason I chose this business:

Good company

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Moustafa M,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user barrya223
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

The experience has been very positive so far. So far, so good!

Reason I chose this business:

Best discounted fare upon joining Amazon Prime

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Barry A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mohamedf79
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

Good experience and good treatment and looking for new offers

Reason I chose this business:

I have an old experience

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mohamed F,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user minhv28
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

Ok, nice, good, fast, perfect, cheap, ok, ok, ok, ok, ok, ok, ok

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Minh V,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user ehabb7
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

It's really the best prices for flight tickets I ever seen so far.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user priscaa7
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

My experience was incredibly good.
Thank you and I will use your services again.

Reason I chose this business:

I was referred by a colleague

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user tatianas151
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

Fast and effective for my ticket change. Thank you!

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user christianaho3
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

I recognised that it was very easy and quick for me to get my booking through.

Reason I chose this business:

I just saw the company for the first time when searching online for ticket

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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