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eDreams has a rating of 4.0 stars from 9,482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Very nice great would recommend to everyone helpful and great tours easily available
Was part of the website I’m glad I did
Date of experience: November 16, 2024
Was very easy to schedule my flight.
No problems at all in finding my time.
Was straight flight. My perfect timing I wanted.
Date of experience: November 13, 2024
Not bad but I have not received my ticket yet when will I receive it?
Date of experience: November 17, 2024
Cheaper and more convienient -I am in my eighties and find it hard to get around
It had a non stop flight that was easy for me to use
Date of experience: November 15, 2024
It is easy to book the flight ticket and get the e-ticket, plus I really appreciate the services of Scandinavian Airlines. The cabin crew is very nice,
All the details and information were same as your website.
Thank you for your service from A to Z.
Date of experience: September 15, 2024
I am writing to formally file a complaint against eDreams, a company with its headquarters in Barcelona, Spain. EDreams has charged my bank account three times, each for €89.99, without my authorization during in only one month (3st of October 2024). These charges total €269.97 and were made for a one-year subscription to their "Prime Membership," a service I did not consent to.
My sole intention in visiting the eDreams website was to purchase three flight tickets for me my sister and my brother in law. During the booking process, and without my awareness or agreement, I was subscribed to this Prime Membership, which was applied to three accounts. I was shocked to find these three unauthorized charges on my bank statement. After my experience, I have come across numerous negative reviews and complaints from other customers online, all reporting similar issues for the Edreams for example in the application "Trustpilot", "Tripadvisor", "JustAnswer" these and many more other webpages you can find reviews complaints for this company. Attached you will find some relevant documentation and evidence to support my claim.
Since discovering this issue, I have sent over 10 emails to eDreams, explaining that I never wanted or agreed to the Prime Membership and requesting a full refund. Unfortunately, I have only received automatic same responses(attached have the emails), and to date, no refund has been issued.
I am a student, and this amount is substantial for me. I am reaching out to you for assistance in recovering my funds, as eDreams has failed to provide a satisfactory resolution to my issue.
Please note that I have attached additional documentation to support my complaint against eDreams. This includes:
1. Bank Statement – Proof of the unauthorized charges made by eDreams, showing three withdrawals of €89.99 each.
2. Email Correspondence / Copies of the emails I have sent to eDreams requesting a refund, along with their automated responses, to demonstrate my efforts to resolve this issue directly.
3.Other Customer Complaints – Screenshots of comments and complaints from other individuals who have faced similar issues, showing unauthorized charges and involuntary subscriptions to eDreams' "Prime Membership." These serve as further evidence that this company is engaging in deceptive practices with its clients.
I trust these attachments will help clarify my situation and substantiate my case against eDreams.
Products used:
Flight tickets
Date of experience: November 9, 2024
Plane tickets&hotel are really a great deal, i love it and definitely will use it again for next trips
Date of experience: October 17, 2024
All be aware that this site automatically calculate you hotel bookings according to your flight schedule weather you want it or not and no chance of refund or change of booking, just been made pay for 3 nights in hotel where I wanted 1 night cost me €240.00
I din’t chose they chose me they bully them self in on any site where they get a chance
Date of experience: September 10, 2024
Dear Ronnie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The posted price is not what I was charged for. Anyways, it was good experience choosing eDreams.
Low posted price
Date of experience: November 8, 2024
I have a great experience Easy to book. Good prices. Overall nice company.
Date of experience: November 17, 2024
The whole buying experience was easy and fast, I recommended!
I have a lot of discounts
Date of experience: November 17, 2024
I could not find where to add my aeroplan points when booking my flight. I now have to add it after the fact with the airline which is less than ideal but at least eDreams told me I had to do that. It would be preferable if it was more obvious on the booking site.
Price, length of flight and baggage included
Date of experience: September 14, 2024
All good, was easy to book the flight with a better price, and it's perfect because you can find different options with many different discounts!
It just appeared on my website while I was trying to search for the airline. And then I saw a better price here.
Date of experience: October 18, 2024
Okay, pretty standard although was unclear in certain times about what is included with the ticket and am having to click through aaalllll of those extras was just annoying
Date of experience: October 1, 2024
Dear Toby,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was good, easy to book the ticket, easy access to the website
It was cheaper
Date of experience: November 16, 2024
I think You will not be disappointed. Recommended highly..
To Bocking air ticket.
Date of experience: November 16, 2024
I loved my experience with edreams. The site is very easy to navigate.
Because of the discounts
Date of experience: November 16, 2024
Super fast, good price, great option.
I recommend it. Once again.
I had a good experience once. And this time too
Date of experience: November 16, 2024
Until now very good, because they offer good prices and promotions
Because price and very good experience in the past
Date of experience: November 15, 2024
Very easy and fast would recommend to a friend if I could and I will
Date of experience: November 15, 2024
I am outraged by the way I was treated. After mistakenly signing up for a membership, I realized the mistake the same day I was charged. I immediately contacted them multiple times, yet they outright refused to issue a refund. Despite my persistent efforts, they did nothing. They shamelessly took my money—money from a student who never wanted to be a member in the first place. They essentially trapped me in the membership just to hold onto my money. If you're thinking about using their service, think again. This is not just poor service—it's outright theft. Stay away; it's a complete scam!"
Products used:
Purchase of a flight ticket
Date of experience: September 5, 2024
Dear Taoufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Blerta,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team