• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user tamchumr
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Everything good

Thank you so much and have a great weekend

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user wendyc1193
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

It's easy to book and very affordable prices of the ticket

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user moussaz1
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Straight forward, easy and quick.
Very good
Thank you

Reason I chose this business:

I used it before and I was satisfied with it

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user abirn1
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Lovely experience. Nice prices and all can be found in one place

Reason I chose this business:

Good reviews and nice prices

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user christopherl1519
1 review
0 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase

Easy to use. User friendly, we'll see if there's any issues later

Reason I chose this business:

Best price for the flight

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user mussan
1 review
0 helpful votes
  • Send Message
September 10th, 2022
Verified purchase

Handsome and amazing site to book your travel all around the world

Reason I chose this business:

Cuz it's effective

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mussa N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user feit8
1 review
0 helpful votes
  • Send Message
September 9th, 2022
Verified purchase

Clearly give all necessary options for you to choose.

Reason I chose this business:

The company name is familiar and reliable.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Fei T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mercedesg3
1 review
0 helpful votes
  • Send Message
June 1st, 2023
Verified purchase

The experience purchasing travel tickets I wax easy and simple so far am happy

Reason I chose this business:

Best price form all others

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user stephanieg1823
1 review
0 helpful votes
  • Send Message
June 1st, 2023
Verified purchase

Complicated, but I'm not Turkish and was booking 5 flights!

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user diemsonc
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Always have a wonderful experience with edreams when it come to travel tickets

Reason I chose this business:

Because it safe and secure

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user ronelc6
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

I have an easy access to edreams and they're more cheaper than the other website

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user libertye4
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

As a prime member, I get good discount and the staff are helpful

Reason I chose this business:

Easy to deal with and price is good

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user tomikog2
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

Love it and I am going to be using dreams for vacation booking in the future

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user aikaterinik1
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Overwhelmingly pushy in trying to sell stuff. Not very professional.

Reason I chose this business:

I did not and will never use them again.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ahmeda972
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Thanks for everything……………………………………………,,,,,;;,;,;;

Reason I chose this business:

Past experience

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ahmed A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user zcank
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

Easy and simple book it to buy a ticket ant is cheaper than the main airlines

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user mickelb3
1 review
0 helpful votes
  • Send Message
September 9th, 2022
Verified purchase

Very easy and convenient.
I recommend everyone to book with edreams

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mickel B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user michaelp5044
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

The site was very helpful which made our transaction easy.

Reason I chose this business:

After looking for fights in different places, eDreams was the most helpful.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Michael P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user davidm8110
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

I didn't appreciate having to sign up for your emails

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christineh2144
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Satisfactory. Quick transaction. Payment smooth with easy instructions.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user dorism403
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Awesome in every way. Fast, easy and cheaper than other sites.

Reason I chose this business:

Edreams prime is really convinient

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Doris M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user samanthap639
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Good job I got the best price for my round trip ticket

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Samantha P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mariant86
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

Quick and easy ………………………………………:,,,,,,,;;;;;;:;;;;:

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user frontinc
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

I am very satisfied with your work, first class professionals, thank you.

Reason I chose this business:

I am very satisfied with your work, first class professionals, thank you.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user sarahm3150
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Ease of access in bookings and great follow up customer service

Reason I chose this business:

Value for money

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sarah M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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