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eDreams has a rating of 4.0 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Dealing with the reservation was very efficient, quick and didn't pressure me for add on features.
It chose me.
Date of experience: November 15, 2024
Not bad
Except that I was charged to pay £43 for boarding pass.
Git no prior information
Don't know
Saw it online
Date of experience: November 15, 2024
Pdf form of the ticket is not available. My only suggestion is to send a pdf confirmation with every booking
Date of experience: October 22, 2024
Dear Adhiraj,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No comment at this time. I will leave my review after my trip. Thank you for now.
Date of experience: November 5, 2024
I would recommend you to download the app so you could get a lovely offer!
Very afforfable.
Date of experience: November 9, 2024
You helped me with the canceled ticket by Air Serbia and solved the problem within 45 min.
Booking ticket for me on the same flight.
Amazing job, thank you!
Date of experience: October 8, 2024
I paid baggage fees via Edreams and they turned out to be twice as expensive as the airline itself charges. That is a bit confusing.
Date of experience: October 13, 2024
I am a e-Dreams prime member for a few months now and I am very happy to use this service. Flight Bookings and details are made with a comfort 🙏
I use e-Dreams for each flight booking anyway.
Date of experience: October 22, 2024
It is easy to work with the site. I didn't feel any difficulties.
I had experience with the site.
Date of experience: November 13, 2024
This site requires you to join a unnecessary service for an extra charge
Date of experience: November 13, 2024
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking went smoothly. I just wish that when you confirm the purchase and send the link to the booking that you would just display the itinerary on the email so I don't have to keep opening the app to look at various things on the itinerary.
Price and selection of airlines
Date of experience: September 17, 2024
Había conseguido una tarifa aérea muy buena. Pero parece que el adicional por cambios y reembolso, no le satisfizo a Iberia al emitir el ticket y lo anuló sin previo aviso. Señalo que eDream me hizo el crédito x la diferencia no aceptada x la línea aérea.
Recomendación de un amigo
Date of experience: November 28, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Have never ever had any issues with edreams. Know the rules of the airline, know about non refundable and hack fares so you aren't ignorant if things go wrong. Wish they would make me an ambassador lol. Used them literally all over the world
I choose the cheapest flight across platforms; and it’s often my Prime account with Edreams.
Date of experience: September 10, 2024
Not bad, handy enough for booking service, thank you for helping
Date of experience: November 12, 2024
Very affordable, easy-to-use and informative to use as my first time booking my own flight
It was my first choice
Date of experience: November 8, 2024
You ensured that I get the deal and that I can travel in comfort
Great promotions and easy to use.
Date of experience: November 12, 2024
I always book here, it's a reliable website and I always get what I needed.
Price, reliability and ease of use
Date of experience: November 12, 2024
Will always check with eDreams they are the best will always choose
Everything done right away
Date of experience: November 12, 2024
Very good and big savings.
Thank you.
Easy to process flight arrangements.
I subscribe to your company
Date of experience: November 12, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Sewelo,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team