• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
See all photos
Special offer from eDreams
Save money every time you book with Prime!
Join Now Gain trust and grow your business with customer reviews
How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user ernestoe36
2 reviews
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

I was real helpful and great experience easy to use

Reason I chose this business:

Because is the best way you can purchase flights and they have great deals

Thumbnail of user judyc1341
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

Easy to use application. Would recommend this app.

Reason I chose this business:

Easy to use application

Thumbnail of user davidv1911
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

It was very easy to purchase my tickets tank you guys

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear David V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user carloseduardof
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Agile, friendly, simple and with a reasonable price

Reason I chose this business:

Because I had a previous purchase, I knew the operation and it had also been satisfactory

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Carlos Eduardo F.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user yumit6
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Thanks for providing good ticket.
I hope my travel has nice new discovering!

Reason I chose this business:

Cheap and famous.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear YUMI T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user saralb
1 review
0 helpful votes
  • Send Message
August 25th, 2022
Verified purchase

I got flights at discounted rates from all sites. And fastest site to give me booking details

Reason I chose this business:

Discount flights

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Saral B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user maiag12
1 review
0 helpful votes
  • Send Message
August 25th, 2022
Verified purchase

Overall edreams is better than any site I tried before

Reason I chose this business:

To try something new

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Maia G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user alicea353
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

Everything was very clear, I could understand 100%!

Reason I chose this business:

Friend’s recommendation

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Alice A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user joannew786
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

No hassle easy to use app.
Good reviews stating reliable page company.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Joanne W.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user youmad
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Great prices and I was able to receive my flight confirmation in 24 hours!

Reason I chose this business:

Best prices ever!

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Youma D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user ritaa258
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

IVe been traveling with edreams for ages and all goes well

Reason I chose this business:

Prime member

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Rita A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user amira153
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

It was pleasure booking flight ticket with you. All good

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Amir A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user lysettec3
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Still waiting for my travel day but so far everything is fine.

Reason I chose this business:

Look like the best, it is my first time using eDreams

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Lysette C.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user marilynj420
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Great experience easy to navigate web friendly will be using for figure bookings

Reason I chose this business:

It’s defiantly a great web will be using in ck TV Ute bookings

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Marilyn J.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user leop171
1 review
0 helpful votes
  • Send Message
September 23rd, 2022
Verified purchase

I hope everything will be ok... still waiting for the tickets. Hopefully ill go to amsterdam

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user greicyg1
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Is everything going good. Looks nice until now no problems

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Greicy G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user johnh8392
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Quick --------------------------------------------

Reason I chose this business:

I searched a flight from Munich to Split and E Dreams came up

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear John H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user laurenl730
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Easy and affordable! Helped me go on a last minute trip.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Lauren L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user richardt2209
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

I have not received my luggage 5 clear days after the travel

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Richard T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user markl3003
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

Giving a little cheaper flight. Helpful for everyone

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Mark L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user ricardos329
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

Great opportunity and support to book my flight. Thanks team.

Ricardo

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Ricardo S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vojislavk
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

All good, hope trip will be that easy and nice like booking

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Vojislav K.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user youseft8
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

Easy book and flexible. I will use it again. Thank you

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Yousef T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user carleenm21
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

Helping me a lot. Instantly responsive. Thanks you so much

Reason I chose this business:

Good of service.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Carleen M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user gays44
1 review
0 helpful votes
  • Send Message
April 28th, 2023
Verified purchase

It Was Fine. Could be smoother but manny sakes on the way

Reason I chose this business:

Click it by mistake

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

How do I know I can trust these reviews about eDreams?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eDreams?