• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user adrianom15
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

The overall process was very smoothly and efficient.

Reason I chose this business:

Based on price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Adriano M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user marijanaa2
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Very informative and easy-to-use page.
Highly recommend

Reason I chose this business:

Always has the latest updates about the available tickets.
Easy to use.
Responsive team.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Marijana A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user rosemaryp174
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Highly satisfactory quick and efficient reactions.
First time we use eDreams

Reason I chose this business:

Good flight scheduled to Ajaccio

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Rosemary P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user annf819
1 review
0 helpful votes
  • Send Message
April 27th, 2023
Verified purchase

Great experience and deals that they are offering to their customer

Reason I chose this business:

Because of discount

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user marcelom81
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Everything ok with my experience until now. I hope that it will last.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Marcelo M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user cornelisz
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

Very pleasant experience and an easy to follow online booking system.

Reason I chose this business:

A friend's recommendation

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Cornelis Z.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user josephm3830
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

The booking process was easy and well laid out, i received all of my confirmation emails quickly!

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user shanzat
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

I got my tickets within time. It was an overall good experience.

Reason I chose this business:

For cheap tickets

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Shanza T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user gabriell302
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Prompt response. Good and full list of informations. Perfect working customer service.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Gabriel L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user lorik767
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Easy to navigate this web site. I will definitely use again

Reason I chose this business:

Friend recommended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Lori K.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user romanav1
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Good so far just wish I explain more, the call center would answer faster

Reason I chose this business:

Internet recommend it

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Romana V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user juliaw510
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Booking with eDreams was easy and quick. I will definitely be using them again.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Julia W.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ahmadz41
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

So far everything is working well I hope my trip go safe and joyful thanks

Reason I chose this business:

Very good service and prices

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ahmad Z.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user runena
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Fast easy and convenient way to buy flight tickets

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Runen A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ninon9
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Thanks for timely feedback in order to get refund.

Reason I chose this business:

Easy, smart, cheap, supportive.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Nino N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ryanw1088
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Fast, simple and the AP worked great. I recommend.

Reason I chose this business:

It was linked through Skiplagged which referred me.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Ryan W.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user immamuddins
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

I really like the website. It's was smooth and quick transaction

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Immamuddin S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user matthewh1998
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Very quick and simple booking that made my travel plans easier

Reason I chose this business:

Good prices

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Matthew H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user sandeeps165
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

Excellent work helpfully all documents provide by email

Reason I chose this business:

It's helpfully enjoy

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sandeep S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user berhanum1
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

It makes my trip easy and free from different hustle.
I am very satisfied with the service.

Reason I chose this business:

Easy to use and provide all the necessary information and options available

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Berhanu M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user norielb1
1 review
0 helpful votes
  • Send Message
September 17th, 2022
Verified purchase

I received email updates/notifications immediately….

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user khamzab
1 review
0 helpful votes
  • Send Message
August 19th, 2022
Verified purchase

It's easy and affordable to make trips with eDreams

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Khamza B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user basantb1
1 review
0 helpful votes
  • Send Message
August 19th, 2022
Verified purchase

It must be good experience I Never been before e dreams this is my first time let's see hopefully

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Basant B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ranay4
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

Booking was easy and with confirmation follow up I highly recommend

Reason I chose this business:

It is safe efficient and good deals

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Rana Y.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user rithyh
1 review
0 helpful votes
  • Send Message
August 19th, 2022
Verified purchase

Convenient usage. Fast and reasonable price search engine.

Reason I chose this business:

Fast and reasonable price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Rithy H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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