• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user dangl4
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Everything smoothly. I could use eDreams service again.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Dang L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user cesarj30
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

I am so happy to deal with edreams, Maybe recommend friends

Reason I chose this business:

The price was good then others, good deals

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Cesar J.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user simam4
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Very comfortable for booking flight cars and hotel

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sima M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user michaelh6665
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

All fine thanks - looking forward to receiving boarding cards

Reason I chose this business:

Cost, mainly

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Michael H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user kileyl12
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Great experience. Will book again through this site

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Kiley L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user shunweiz
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

It was a nice trip, fast, simple and efficiency.
Thanks!

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Shunwei Z.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user miriamn43
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Very good experience thanks for all the support you gave me

Reason I chose this business:

Because it was perfect for me

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Miriam N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user praneethg1
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Its so easy, convenient, and prompt! Overall very good deal!

Reason I chose this business:

Wider array of solutions!

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Praneeth G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Servic

Thumbnail of user sunita
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Easy to handle
Good experience
Will use in the future also

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Sunit A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user rolandei1
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Very nice experience with edreams thank u for your follow up

Reason I chose this business:

It was on kayak

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Rolande I.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user sarahv966
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase

Easiest way for booking, time saving and user friendly.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Sarah V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user tahirm31
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

Not Yet complete, my flight we be day after tomorrow

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Tahir M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user abrahamb135
1 review
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

Thank you it was very good wanted discounts and they were there

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Abraham B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user georgioss16
1 review
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

Great and fast checkout service with dreams very happy overall

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Georgios S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user aizrynl
1 review
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

Overall great will surely make a future booking from edreams

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Aizryn L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user yatinm4
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Great experience and best deal overall.
Easy to navigate on website.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Yatin M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user hockl
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Good in booking and like it very much.hope next te can book again here.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Hock L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user anap436
1 review
0 helpful votes
  • Send Message
August 6th, 2022
Verified purchase

Overall nice experience. App is easy to navigate. Best prices.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ana P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user shantat7
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

Good great job thanks lots…….,,, *******:::;;;(3332

Reason I chose this business:

Affordable!

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Shanta T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user johnt3633
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

Very positive and straightforward. Had difficulty with a travel agent

Reason I chose this business:

Cheapest. My local travel agent wouldn’t do a flight only so your website popped up for flights to Aberdeen

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear John T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user kevinh2433
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

Good deal purchased although a slightly lengthy process

Reason I chose this business:

Used before

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Kevin H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user mohammedn84
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

It's a good thing to have this experience.
Thanks again

Reason I chose this business:

Because the price was acceptable in comparison with other companies

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Mohammed N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user jamesd4390
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

The eDreams platform was easy to use and offered many options. Good work!

Reason I chose this business:

EDreams provided a efficient and easy selection and booking experience.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear James D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user rogerr635
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Quick, clear, concise booking process and competitive prices.

Reason I chose this business:

Top of list of providers through Skyscanner.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Roger R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user ory1
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

Very nice option of discount. Good price for everything

Reason I chose this business:

The App. Jump up& like it.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Or Y.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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