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eDreams has a rating of 4.0 stars from 9,482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I'm grateful for the customer service after an initial unsuccessful attempt to purchase my ticket.
Recommended
Date of experience: November 12, 2024
Thank you for helping us to purchase last minute flight tickets in difficult times.
It works great,without any complications. Trustworthy company, I look forward to do more reservations with you.
It was the first showing up on my phone when I was looking for last minute deal.
Date of experience: September 24, 2024
From the first moment I looked at a hotel and / or flight on eDreams, the prices kept changing. They kept on getting more and more expensive over a timespan of 12 hours. The discount eDreams is offering for prime members is a lot of rubbish. You get the same price on other travel sites, such as expedia, trivago, etc. And you can even get cheaper rates at the hotel or airline sites.
Date of experience: September 11, 2024
Much improved from the last time I used you which was in the summer of 2024
Date of experience: November 5, 2024
After a rocky start by my booking the wrong dates the insurance package which we had opted for kicked in and allowed us change the flights - using the excellent company app! It took a few calls to the helpline to talk with their polite efficient staff but all is now sorted and we're looking forward to the trip of a lifetime!
Chosen as best value for money for such a long trip. Wanted to avoid Heathrow Airport too so the Amsterdam option appealed.
Date of experience: September 6, 2024
Fast and efficient easy to book a flight good customer service
Good customer service
Date of experience: November 11, 2024
Very easy. Best deal. Have never flown this airlines. So will give more feedback after my trip
Date of experience: November 11, 2024
My experience is very good it was easy and nice to buy tickets from you
Date of experience: November 11, 2024
This site is user-friendly with easy-to-follow instructions.
I have used this site many times as the instructions are clear, concise and simple to follow.
Date of experience: November 11, 2024
Thank you for making it easier to book my flight. It was very convenient to do so
It was the most reasonable option
Date of experience: November 10, 2024
I feared the worst but was pleasantly surprised to find the choice was wider snd prices lower than the comparison site I had been using till now. So I shall use eDreams again!
Fluke. It just popped up
Date of experience: October 4, 2024
Provide more information about how to cancel the prime plus or about it
Date of experience: November 9, 2024
Dear Darius,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking process has been simple and fast. Steps towards confirmation of booking is timely set.
Internet research
Date of experience: November 4, 2024
Comfortable seating and great service and price. Quick and easy check in 8
Date of experience: November 10, 2024
It was nice and quick. I went in and ask what I needed and it was quick.
Date of experience: November 10, 2024
Toda las veces que e viajado por esta aerolínea el trato y el servicio asido excelente no tengo ningún queja un 10 de 10 en hora buena mantenerce siempre así dando un buen servicio al cliente
Por más comodidad para mí y mejor precio ya que soy soy de preim
Date of experience: December 27, 2024
Easy to book. Received emails and SMS. A little annoyed that I was not asked about the subscription
Found accidentally. Accidentally forgot to cancel. Paid the subscription without my knowledge. Anyway has been good and have got my subscription back with savings
Date of experience: November 10, 2024
It was to many questions and i did not Expert to be a member just to book noe flight.
Date of experience: November 8, 2024
Dear Trine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a good experience. Smooth booking and no more logging on app
Becouse it was grate
Date of experience: November 10, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Els,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care