• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user marlac115
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Very efficient safe services! Everything was explained thoroughly!

Reason I chose this business:

Great Value

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Marla C,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user marcellas105
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Excellent, friendly, lm very satisfy.
Their service prompt with answering question

Reason I chose this business:

Have used their service before

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Marcella S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vijaybhaskara
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

The booking process is fast. We also got good discount.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Vijay Bhaskar A,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user cyrillet
1 review
0 helpful votes
  • Send Message
July 30th, 2022
Verified purchase

It was easier to make a booking with edreams. Really satisfied

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Cyrille T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user emadt5
2 reviews
0 helpful votes
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February 2nd, 2023
Verified purchase

Best thing about this was baggage price compared to all other sites

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Emad T,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user fredricy1
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

The service was good and efficient.
Looking forward to using it again

Reason I chose this business:

Recommended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Fredric Y,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user charlesf1308
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

No problem booking with e dream and all went smoothly

Reason I chose this business:

Good experience with them before and good price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Charles F,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user agustinusa
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Had no problem finding, selecting and completing my flights!

Reason I chose this business:

Best flight choices!

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Agustinus A,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user susanh3827
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Very efficient, accessible service, well documented.

Reason I chose this business:

Very efficient. Well documented, easy to book and pay, with a prompt confirmation of booking.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Susan H,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user abdm2
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

User friendly, cheaper then all other sites, and reliable

Reason I chose this business:

Cheaper than other sites

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Abd M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user johnd7613
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Delighted from start to finish thank you for the service

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear John D,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user stephenb2432
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

This is the second time i have used e dreams now and each was easy to book.

Reason I chose this business:

Good discounts

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Stephen B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user cherylt709
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

Easy app great prices flexible terms includes most airlines

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Cheryl T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user khailep
1 review
0 helpful votes
  • Send Message
July 28th, 2022
Verified purchase

Ticket prices were crazy low. Will be using them again for my next trip.

Reason I chose this business:

A friend recommended it

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Khaile P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user seonkook
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

The E-dream service was quick and detailed explanation.

Reason I chose this business:

I had a good experience.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Seon Koo K,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user markc3904
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Quick and easy to use this site
Cheap flights great deals

Reason I chose this business:

Cheapest I found

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mark C,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user gogab
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

I've received all the information i needed from edreams

Reason I chose this business:

It was recommended in the internet

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Goga B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user marys5641
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Good experience thank you for your help in finding a cheap flight.

Reason I chose this business:

Best option suggested by a friend.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mary S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vaskena
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

Good prices, fast service and user friendly software

Reason I chose this business:

Recommended by a friend

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Vasken A,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user adriennel132
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Expeditious and easy to navigate right from my bed,

Reason I chose this business:

Came across it online

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Adrienne L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user katharinav5
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

All good now. The confirmation took many hours and made me a little nervous.

Reason I chose this business:

Good connection.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Katharina V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user valerial40
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

There were many options available. It was easy to book.

Reason I chose this business:

There were many options available. It was easy to book.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Valeria L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user jameels11
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Thanks all, i am happy with your services and fares

Reason I chose this business:

Much cheaper than others

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Jameel S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user heatherb1858
1 review
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

Efficient and did the trick. Will no doubt use eDreams again for my next trip.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Heather B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user midhetz
1 review
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

Over all good experience for me next time I prefer e Dreams

Reason I chose this business:

Give Good price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Midhet Z,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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