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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Was ok but I don't think there is any reason to write more
Dear Feitknecht R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked a flight from this site for the first time, cheap and convenient
Dear Konstantin B.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Great service and reliable. Provide cheap flights.
Dear Ly S,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Finding the right flight was easy with eDreams and definitely will use it again.
Recommended by a friend.
Dear Hector G,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Thank you! All is well and I appreciate the deals.
Good packages offered
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Amazing beautiful sensational great awesome extraordinary
Dear Fadi M.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
J'avais mis les informations concernant que c'était en canadien que nous étions au Canada et au final la facture était calculé en américain ce qui ne donne pas du tout le même montant 🤔😢
D’abord et avant tout c’était pour le prix qu’on nous offrait
Dear Michèle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
E-Dreams " ESTAFADORES"
El 7 de junio del 2023 le compré pasaje a empresa E-Deams, el vuelo era para el 22 de diciembre del 2023. Luego de un mes de mi compra, E-Dreams me avisa que se canceló un tramo del viaje y que si yo quería tenía derecho a reembolso. Pues han pasado 6 meses y no me han reembolsada nada. Según ley de España el que debe devolver el dinero es E-Dreams. La excusa de E-Dreams es que Aereolineas argentinas aún no les autoriza el reembolso. Esto es falso porque la ley es clara en esto, E-Dreams hace la devolución. Además eran dos personas que viajaban juntos, uno de ellos hizo su compra x expedía y recibió su reembolso a los 15 días, yo voy 6 meses. Les he llamado 6 veces y el trato es cordial, y se hacen los empaticos, en realidad te están tomando por idiota. Las 6 veces pedí para hablar con supervisor y la respuesta es que está reunido, otra mentira. Es una organización de estafadores. E-Dreams "ESTAFADORES"
Dear MIguel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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Dear Christine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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Compre un boleto de avion el cual decia que ae podia cancelar dentro de las proximas 24 horas.
A penas lo vompre me di cuenta que habia sido una mala desicion, cuando fui a cancelarlo de repente decia que solo tenia 1 hora para cancelarlo. No dude y lo cancele al instante, en fin ellos nunca me devolvieron el dinero. Llame varias veces y hable con representantes que me aaeguraban que el reembolso estaba hecho cuando yo jamas recibi nada. En definitiva me robaron casi 300 dolares y ni siquiera un voucher por ese valor me dieron. La pagina es buena tiene buenos precios el tema esta en si tienes un error o necesitas alguna vez cancelar un vuelo. Pues nadie se hara cargo de eso.
Por la cantidad de aerolíneas que manejan y los precios que se encuentran. La gestión y el servicio al cliente son pesimos.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
OPLICHTERS zeer slechte ervaring met EDreams.
Ik ben sinds september 2021 bezig om mijn geld terug te krijgen.
Ze hebben mijn vlucht zelf geannuleerd, deze is niet doorgegaan, dan horen ze volgens de EU regels binnen 7 dagen je geld terug te storten. Februari 2022 nog steeds geen cent van hun ontvangen en niets van hun gehoord. Herhaaldelijk geprobeerd contact te leggen. Contact nauwelijks mogelijk met computer vn hulp via een chatrobot, geen service, telefoon, adres of dergelijke.
Het zijn zeer klant onvriendelijke, onbetrouwbare oplichters, geven geen terugbetalingen terwijl ze zelf de vluchten annuleren.
Boek niet via edreams. Als er iets wijzigt of geannuleerd wordt ben je steevast je geld kwijt. Onbegrijpelijk dat dergelijke oplichters gewoon verder kunnen gaan ondanks talloze klachten. 1 ster is nog te veel.
EDreams give you only a very bad dream!
Tip for consumers:
EDreams give you only a very bad dream!!!
Products used:
Niets
Todavía no me mandan código aerolinea
Entonces me parece que no está del todo bien el servicio entregado, la compra fue oportuna su confirmación tomó 24hrs y como decía aun hay información pendiente. Espero recibir estos datos, pero en general fácil usarla. Te diremos que ver cómo se da todo más cerca de la fecha de viaje
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Siete dei truffatori e ladri.
Vergognatevi. Dovreste fallire e finire in mezzo ad una strada.
Dopo svariati tentativi e l'evidenza che trattengono dei soldi di un biglietto dal Italia all'Australia con partenza il 14 marzo.
Quando il 12 marzo L'Australia ha chiuso le porte all'Italia per via del coronavirus. Negano l'evidenza di email inviate a loro dicendo di non aver ricevuto in primo momento l'e-mail, la compagnia area la Singapore Airlines li ha contattati sollecitando loro a rilasciare 800 euro di biglietto.
Una vergognosa azione di far stancare il cliente affinché i soldi possono trattenerli. Ma non cederò, vi porterò in corte e li perderete anche più di 800 euro.
È la seconda volta, dopo il viaggio in Andalusia dell'anno scorso, che, quando ho bisogno di assistenza da parte di una persona reale, non mi viene fornita. Ho provato anche a contattare l'assistenza in inglese da membro Prime, ma per la seconda volta non è stato possibile mettersi in contatto con qualcuno. Il volo partirà domani mattina e, per un errore di eDreams, mi trovo in difficoltà con l'ennesima prenotazione. Forse l'azienda dovrebbe concentrarsi di più su un reale servizio di assistenza e su una maggiore comunicazione in tempo reale con le compagnie aeree. Se non è in grado di farlo, sarebbe meglio concentrarsi su un solo Paese e non avere pretese da multinazionale.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Votre réservation a échoué
Nous vous prions de bien vouloir nous excuser pour la gêne occasionnée. Ne vous inquiétez pas, votre compte bancaire n'a pas été débité et si une pré-autorisation avait était demandée, elle a était annulée.
Veuillez noter que certaines banques mettent plus de temps à traiter une préautorisation. Vous pouvez, si besoin, utiliser cet e-mail comme preuve auprès de votre banque pour que les fonds soient immédiatement débloqués.
Cela se passe de commentaire...
Pessimi. Acquistato un biglietto flessibile ( 200€ in più) per ottenere un rimborso in caso di modifica o cancellazione del mio volo. Richiesta fatta la loro risposta è stata non è possibile ottenere il rimborso da questa compagnia. Inoltre, Non si riesce a contattare un operatore reale per chiarire. Pessimi.
Je viens d'acheter mes billets de Montreal a Casablanca. J'ai payé la totalité de prix. J'ai attendu 24 H et aucune billet n'etait livré. En contactant le service a la clientèle, ils m'ont informé que le prix est augmenté et on ne peut rien faire pour toi. Ils m'ont fait perdre un excellent deal.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Josh S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"