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eDreams has a rating of 3.9 stars from 8,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
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Nooit meer E-Dreams, wij hadden een rechtstreekse vlucht geboekt Amsterdam-Bangkok met EVA air als vliegmaatschappij koste €741,- p/p scherts mijn verbazing dat wij een ticket kregen met Jordanian air met een 4,5uur tussenstop e. Dreams totaal onbereikbaar uiteindelijk het Europeese Consumenten Centrum ingeschakeld en uiteindelijk onze €1482, 00 weer teruggestort gekregen, wij hebben via Thailand Travel uit Rotterdam een nieuwe ticket ams-bangkok geboekt, maar nooit meer e-dreams!
Attendre longtemps en tant que prime
Manque de professionalisme
Coupé l'appel en plein discussion
Pas de réponse a ma question
Prix plus élevé que chez la compagnie elle même inclut les bagages
Je prends plus les vols avec eux
Aller directement au compagnie
Products used:
Flight
Como minha primeira vez que compro passagens aéreas pelo APP, Foi fácil a compra. Espero que no futuro o APP. Consiga também ser traduzido em outras línguas.
Indicação de amigos.
Good prices, and good service. Solo que me hicieron pagar una suscripción sin yo querer hacerla, eso era para yo poder continuar con el proceso de compra de mis tickets.
C'est la première fois que j'ai une réservation pour le vol merci c'est bon et facile.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Magnifique expérience m, c'était rapide et efficace, pas compliqué. Très facile et pratique
Pour ces prix hors concurrences
Je voulais partager mon expérience sur votre site où j'ai commandé mon billet d'avion. Je suis vraiment ravi de la facilité de navigation et du processus de réservation. De plus, le service client était très réactif et serviable. Merci beaucoup pour cette expérience agréable! 😊
J'ai choisi eDreams parce que j'ai entendu beaucoup de bonnes choses à votre sujet. Ils offrent une large sélection de compagnies aériennes et des prix compétitifs. De plus, la plateforme est conviviale et facile à utiliser. J'ai eu une expérience positive avec eux par le passé, alors j'ai décidé de faire confiance. 😊
Les cuento q buscaba viajar para ir haber a mis hijos en esta navidad y por eDreams conseguí los pasajes a buen precio y las fechas q yo quería viajar estoy super agradecida por su ayuda
Fue la q mejor precio y fechas nos dio para poder viajar
Compré mis pasajes incluye equipaje de mano, en el momento de abordar me cobraron usd35 adicionales. Solicito la devolución de este valor. Mi teléfono en Ecuador *******424
Es la primera vez que compro en eDreams
Dear [Miriam M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Muy bien los pasos para comprar los tickets de vuelos y los precios
All goodxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I have a prime member ship
Vi oportunidad en internet pero no estaba calro el tema del costo por suscripcion, cuando lo vi decidi que no me interesa porque no viajo lo suficiente como para pagar una suscripcion.
Yo no estoy mas suscripta a dDreams porque no me amerita por lo que yo viajo.
Toimiv lahendus ja piisavalt kiire andmevahetus, soovitan.
Odavaim pakkumine
Muy buena atención. Aún no he viajado pero el trámite de compra y confirmación de la reserva ágil y fácil. Información y soporte excelente. Espero que el viaje se presente de la misma forma.
Me gustaron sus precios
No responden por servicios no prestados tampoco reembolsan dinero y entre ellos y la aerolínea se intercambian sus obligaciones para no responder no son confiables!
Hi Christina,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Povoljno, brzo i efikasno. Jako sam zadovoljna brzinom rezervacije i kupnje avio karata. Preglednost stranice i sve informacije jako jednostavno prikazane
Realmente hasta el momento la experiencia es muy satisfactoria. Encontramos rápidamente lo qué buscábamos y el servicio de seguimiento fué inmediato. Hasta el momento muy conformes
Buenas referencias
Dear Silvia R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
שילמתי עוד 50 דולר על מזוודה של 15 קילו לא נתן לי האתר להוסיף מזוודה בהזמנה אפילו יכולתי לעשות את ההזמנה דרך אתר אחר אבל העדפתי אותכם ושילמתי בשדה תעופה על המזוודה. וזה לא בצדק!
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Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Нямам билети за полета,който резервирах и платих. Очаквам на *******@abv.bg информация за полета
Dear Tsvetan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Lori R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service