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eDreams has a rating of 3.9 stars from 7,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I am outraged by the way I was treated. After mistakenly signing up for a membership, I realized the mistake the same day I was charged. I immediately contacted them multiple times, yet they outright refused to issue a refund. Despite my persistent efforts, they did nothing. They shamelessly took my money—money from a student who never wanted to be a member in the first place. They essentially trapped me in the membership just to hold onto my money. If you're thinking about using their service, think again. This is not just poor service—it's outright theft. Stay away; it's a complete scam!"
Products used:
Purchase of a flight ticket
After a rocky start by my booking the wrong dates the insurance package which we had opted for kicked in and allowed us change the flights - using the excellent company app! It took a few calls to the helpline to talk with their polite efficient staff but all is now sorted and we're looking forward to the trip of a lifetime!
Chosen as best value for money for such a long trip. Wanted to avoid Heathrow Airport too so the Amsterdam option appealed.
Just doing a cursory look online for flight prices to Boston thinking of visiting an elderly friend. Well I was so impressed with the price that I rang my brother and told him and he agreed so within a half hour of opening my phone we were booked both ways seats luggage and insurance, really looking forward to it now
This booking was made well ahead of time and no problem. My last booking had to be cancelled and I expected a real mess, but the cancellation insurance worked well. I've compared edreams to other online booking systems and it seems better at least for European trips.
I've used edreams for years now. But I did some comparisons and found the options for cost and flight times was better with edreams.
Edreams offers great flight prices which virtually double when essential add ons like baggage and seating is done. I'd give any other airline the same review, as they are all doing it and it is a scam.
Too bad!
Comparatively low prices
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site easy to use. I found and booked flights at a good price. Confirmation of booking was quick, but I am yet to travel so cannot be sure yet that everything will work out as planned.
Only negative so far is a fair few follow up emails and offers etc.
I recalled the name when it came up on my web search
The ease of booking our trip was excellent, easy to follow instructions and immediate response. EDreams are available with car rental and accommodations at any time forwarding all necessary information
My experience was truly exceptional. From the outset, I was impressed by the level of professionalism and attention to detail that was demonstrated throughout. The challenges I encountered were met with insightful solutions, and I felt supported every step of the way. The collaboration and communication were seamless, which contributed significantly to the success of the project. Overall, it was a great experience that exceeded my expectations and left me feeling both accomplished and motivated for future opportunities.
Easy to deal with the website.
I have a good experience with booking overseas trips with you guys, and thanks so much for that:)
As a person who likes to get things done fast and usually by myself - it's really important to have a platform where you can do things easily.
I choose eDreams because I like to make my dreams true :)
The advisor was very professional and attentive. She is knowledgeable in her work and guided me through the process of booking my ticket. She thoroughly explained all the types of insurance and coverage that come with my ticket, including the premium and different insurance options. Unfortunately, I had a very bad experience for 48 hours.
I had a smooth and hassle-free experience booking my flights with eDreams. The process was straightforward and quick, making it one of my favorite sites to use for travel. EDreams is definitely in my top three booking sites!
Here's an updated review that incorporates your reasons for choosing eDreams:
"I chose eDreams because it's a one-stop shop for all my travel needs. It shows me all available flights and offers great prices, making the booking process seamless and efficient. With such convenience and value, why not use them?
I received emails after the booking was confirmed say I need to confirm details which is incorrect. Also my email address in the system can't be changed as it's incorrect and made up by you. I go emails from my bookings but when I try to do other things the email default is incorrect
Dear Wayne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was able to book my flight online using my tablet, but the app kept crashing. The chat robot was useless, as they usually are, the human told me to try again and not book hold bags... not very useful!
Because they had taken £69.99 from my account, unexpectedly, so I might as well use them.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
E-dream is fantastic! They're super reliable and always make sure everything goes smoothly. Their service is top-notch, and you can really feel they care about their customers. Every experience with them has been great—highly recommend if you're looking for quality and ease!
I have been using eDreams for less than a year. I booked several flights and several hotels. I booked the flights because they combine airline operators, provide a large selection of alternatives, and with Prime the prices are sometimes the most favorable. I booked the hotels because they were cheaper than other platforms. Although their selection of hotels is somewhat smaller, all the ones I booked were of good quality. I am satisfied with the reservations in the first year of Prime membership.
I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.
A friend suggested me.
Hello, I have received confirmation of my trip and would like to inform you that I am satisfied with your services. Please continue working at this speed in order to expedite our needs. All the best
I was searching to book a flight ticket via eDreams at the last minute for Amsterdam.
The navigation was easy and the options that were provided were covering my needs.
I am a frequent user of the platform.
Everything is transparent and I am very satisfied with the display of the page. Everything is nicely explained and shown so that you can easily find your way when using the app for the first time. So I am very satisfied with the use of edrems and I recommend it to others.
Because have the best flights options.
EDreams has incredible user-friendly interface that makes it easier to use. Excellent logistic services – reliable and cost-efficient. I would recommend everyone for their outstanding services.
I choose eDreams because I save time and money using their services.
I was able to use a discount code that allowed me to receive additional money off my flight. It's been a while since I booked a flight so I was happy to get that extra discount. I had been contemplating discontinuing my membership but maybe it's still worth it.
Cheapest option and I had a discount code
Contacted customer service by chat. Connection was prompt, Nisha, the service person was very helpful and courteous. Resolved my query quickly and successfully. Will recommend edreams to anyone
I booked a Turkish Airlines ticket ok edreams. Reached them through the Kayak search
The process was quick and easy. I received my confirmation quickly. The prices were the best online. All my info was sent in a timely manner. I would recommend this site to all.
Best prices
I ordered my plane ticket and went smoothly! 😀 I received all my details about the flight information very fast following ordering online! Thank you 👍
Good discounts!
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HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Taoufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care