• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.1%
Positive
2,240
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,419)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user orlandov54
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Muy buena. Es una empresa seria y que cuenta con mucha trayectoria en este servicio

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user fedoraf5
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Respuestas rapidas, y avisos en tiempo y con detalles.

Reason I chose this business:

Menos complicado que otros y confiable

Thumbnail of user alicyab1
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Ho già viaggiato con questa compagnia e mi sono trovata bene

Reason I chose this business:

Perché è economico e flessibile

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user samera46
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

تدخل كل المعلومات مرة واحدة بدون
الرجوع لموقع الطيران المختار

Reason I chose this business:

لانه ارخص

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user mariac3186
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Muchas gracias por la ayuda me encanto la manera de ayudarme gracias

Thumbnail of user luigid45
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Il sevizio ricevuto è di qualità. Il sito è molto intuitivo. È facile per pagare.

Thumbnail of user omarp102
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Demoro casi un día la confirmación de la reserva de un vuelo x la empresa Tarom.

Reason I chose this business:

Por qué son españoles y me puedo comunicar mejor

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mayrar128
1 review
0 helpful votes
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September 12th, 2022
Verified purchase

El proceso de compra es muy rápido y sencillo, no es complicado el proceso de pago es rápido

Reason I chose this business:

Por sus precios

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear RODRIGUEZ JURADO.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user astridc35
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Buena atenciónnunca dude de la aplicación la recomiendo

Reason I chose this business:

Me pareció confiable

Thumbnail of user jacintap10
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Viaje a santo domingo y luego viaje de regrwso a Estocolmo

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Jacinta P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user indianap3
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Muy buena, eficaz, muy buen precioso, nada complicado

Reason I chose this business:

Porque es muy fácil de adquirirla

Thumbnail of user juanm1139
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Ha sido muy sencillo y rapido comprar y es muy sencillo usar la app

Reason I chose this business:

Me lo recomendaron

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Juan M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vincenth324
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Rien à dire. Et blablabla et encore blablabla. Mais encore, je ne sais pas quoi dire

Reason I chose this business:

Choix de ma belle mère

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Vincent H,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user jeffersonl35
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Bien gracias exelente gracias buena página sigan adelante

Reason I chose this business:

Bueno muchas gracias

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Jefferson L,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user milagrosm51
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Bien. Hice todo de forma sencilla espero que salga todo bien

Thumbnail of user luisr897
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Me parece bien espero que me valla bien con ustedes

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user eriks446
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

Good so far, good so far, good so far, good so far

Reason I chose this business:

Good so far

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user shahnoora
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Average ok ok ok ok ok fine fine fine ok okabcd ef

Reason I chose this business:

To buy a ticket

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Shahnoor A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user andres303
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Muito bom muito bom muito bom muito bom muito bom muito bom

Thumbnail of user juano252
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Recibimos la confirmación de la reserva correctamente

Reason I chose this business:

Es fácil de operar

Thumbnail of user mohamedb172
1 review
1 helpful vote
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August 5th, 2023
Verified purchase

ممتاز حجز مؤكد و اسعار جيده و معامله سريعه ثقه فى التعامل

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Mohamed B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user michaelles4
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

…………………………………………. …………………………………………… …………………………………………...

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user grgorya
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

C'était bon, j'avais aimé quand même, continuer...

Reason I chose this business:

Parqu'il fait toujours de bon travail

Thumbnail of user marianelat5
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Buen precio, con un sistema sencillo y rápido para reservar. Lo recomiendo!

Thumbnail of user abdulrahmanz3
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

ومراسلتنا اول باول تطبيق رائع ونشكركم على اهتمامكم

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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