• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,244
Neutral
233
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,418)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user marciac363
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Muy rápido el proceso y super económico desde la comodidad de mi hogar

Reason I chose this business:

Porque m da tarifas super económicas

Thumbnail of user mariob316
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Excelente atención, y confiable es el tercero gracias

Reason I chose this business:

Por sus promociones prime y buenas rutas

Thumbnail of user gwena74
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Fine experience. Xxx xxx xxx xxx xxx xxx xxx xxx xxx xxxx xxx xxx xxxx xxx xxx xxxx xxx xxx xxxx

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alejandral80
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Excelente no dudaría en recomendar el servicio de edreams,

Reason I chose this business:

Porqur me parece la mejor opción para comprar boletos

Thumbnail of user asbela
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Muy satisfecho con la gestión de mi reserva realizada.

Reason I chose this business:

Es una plataforma seria y responsable en quien se puede confiar, ya he tenido experiencias anteriores y han sido efectivas

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user virginiag957
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

Sinceros. Me cobraron lo q dijeron, gracias. Recomiendo esta página

Reason I chose this business:

Más económico

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user jial18
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

None None None None None None None None None None None NoneNone NoneNone None None None None None None None None None None NoneNone None

Reason I chose this business:

None None None None None None None None None None None NoneNone None

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user fernandoa237
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Muy bien todo muy bien muy bien muy bien muy bien muy bien

Reason I chose this business:

Lo recomendaron

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Fernando A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vals108
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Good good good good good good good good good good good

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Val S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user miriaml132
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Nice nice nice nice nice bicd nice nice nice nice nice

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Miriam L,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user joycev238
1 review
0 helpful votes
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October 9th, 2022
Verified purchase

Na na na na na na na na na ana na na ana na Na na ana na

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Joyce V,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user aryeb
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

לא נתקלתי בבעיות בהזמנה הכל הלך חלק מקווה ומאמין באמינות של החברה ושלא יהיו תקלות בטיסות

Thumbnail of user elozorf
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

זה משהו משהו אפס בעיות אם כי קרה משהו וכתוב לי נקבה במקום זכר אבלך בטח יסדרו לי את זה מהר

Thumbnail of user andrusm1
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Dsffgasdgadgadfg adfhg afhg sdhsghsfhsdfhh sdfhsdfhs d

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Andrus M,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user michaelh5535
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Nemt at finde rundt på booking, til vældig gode priser. Mange afgange.

Reason I chose this business:

Dækker mit behov. Ikke sidste gang jeg bruger denne service

Thumbnail of user mariac2786
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Encontré lo que necesitaba de manera ágil y estoy satisfecha. Gracias

Reason I chose this business:

Por las alternativas y poder comparar

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Maria C,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user erickb89
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Muy buena aplicacion, todo bien sin ningun inconveniente

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Erick B,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user emiliab37
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Muy buena siempre lo reservo por aki y me gusta su ligereza gracias

Reason I chose this business:

Me gusta mucho

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Emilia B,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user insupl
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Good.
Good good good
Good good good
Good good good

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Insup L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.

Sincerely,

Customer Service

Thumbnail of user baldevp4
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

N/Assassin aaaaas aaaaasaaaa aaaaasaa aaaaassssssssss aaaaasasss aaaaasas sassssssssssssszzsss

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Baldev P,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user hectorb126
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Los precios son reales y no hay sorpresas, enseguida te llega la confirmación de tu viaje

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Hector B,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user uria8
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Ok//////////////////////////////////////////////////////////////////////

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Uri A,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user donyas6
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Good. ………………………………………………………………………………………………………………….

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Donya S.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Thumbnail of user gabrielap122
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Fácil de usar y compra rápida. Seguro que repetiré.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Gabriela P,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user beniamink1
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Первый опыт удался на 80 процентов, забыл заказать места на обратный рейс

Reason I chose this business:

Случайно

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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