• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,244
Neutral
233
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,418)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user kazir13
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

…………,,,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Kazi R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user jaimec331
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Todo bien, gracias, esperando volver a reservar otra vez con ustedes

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user joseg1491
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Good price and fast, me mostro todos los vuelos posibles.

Reason I chose this business:

Because was cheap.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user richardl2418
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

*************^^^^^^^*^^^^^^^^^^^^^^^^^^^^^******^*^^^^^^^^^^^^**********^^^^^^^^^^^^^^^^^^

Thumbnail of user franciscuss5
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Geboekt zonder problemen op een late nacht met plezier

Thumbnail of user irinas133
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Я не розумію, чому я не отримала e ticket і як я маю його отримати

Reason I chose this business:

Знайшла підходящий білет

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user marialucilac
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Ok. Hay variedad de posibilidades. Se puede elegir facilmente

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Maria lucila C.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user borisy13
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Una opción fácil y práctica para reservar vuelos económicos

Reason I chose this business:

Recomendación

Thumbnail of user levb6
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

כל הטפסים אפשר למלא רק באנגלית.
לפעמם היה לי קשה להבין.
חייבים שדרוג למספר שפות נוספות
תודה

Reason I chose this business:

היה מחיר הכי זול

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Lev B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user edithb155
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Hasta el minero ha sido buena estoy pendiente te de registrar sillas y maletas no se donde

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Edith B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user viktorh16
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Дуже довго робилось підтвердження замовлення, зазвичай це робиться набагато швидше

Reason I chose this business:

Цінова пропозиція була найкращою

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Viktor H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user karolayh1
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

La experiencia fue buena se logró comprar el boleto de avion

Reason I chose this business:

Por recomendacion

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Karolay H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user caros15
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

Muy buena, hasta el momento nada malo que decir de ellos y su servicio

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Caro S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user nancym3018
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Fue un proceso rápido y sencillo, la información clara

Reason I chose this business:

Lo encontré en la web

Thumbnail of user fernandog216
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Conforme del servicio que me brindó la empresa aerea

Thumbnail of user yoang5
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Todo muy bueno el servicio es magnífico se realizan búsquedas eficintr

Reason I chose this business:

Lo elegí por que es una buena aplicación

Thumbnail of user haima2
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

קשה מאוד ולא ברור ולא ידענו שזה טיסות לואו קוסט לכן קשה מאוד אולי מי שמבין טוב אנגלית יבין אחרת

Thumbnail of user sidalia1
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

لللللللللللللللللللللللللللللللللللللللللللللللللللللللللللللللللل

Reason I chose this business:

ععععععععععععععععععععععععععععععععععععععه

Thumbnail of user andersong41
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Très facile à réserver avec edreams, il y a des bonnes offres

Reason I chose this business:

Pour la facilité et les offres. Pour le support

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Anderson G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user nataliiak5
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Я не получила номер бронирования без которого я не могу лететь

Thumbnail of user lubosr
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Všetko v poriadku, prebehlo to bez komplikácie. Odporúčam

Thumbnail of user analiaa2
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Reserva Confirmada
No entiendo en qué momento recibo los pasajes

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Analia A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user keniam18
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Buena atención al pasajero excelente la información por internet

Reason I chose this business:

Me da mucha confianza porque cuando se hace el pago se ponen en contacto con tu banco por cualquier estafa gracias

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Kenia M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user razm6
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Hxhhxhhdhxhxbx xhdjdhd cjcjdueh chcjddbch fhxjdjdbc

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Raz M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user shlomos13
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

ניסיתי לשנות הזמנה לפריויריטי ולט הצלחתי לקבל מחיר

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Shlomo S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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