• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,243
Neutral
233
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,417)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (563) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (175) time booking (36)
Thumbnail of user williamst67
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

El proceso de reserva fue muy rápido lo recomiendo

Reason I chose this business:

Lo eleji porque es el más recomendable

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Williams T,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user marias2598
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Me ha parecido muy fácil de realizar la reserva y espero que vaya bien el vuelo

Reason I chose this business:

Recomendaciones

Thumbnail of user tm698
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

…………………………………………,,,,,,,,,,,,,,,,,,,,,,,………………………za

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jozefv4
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Prvý krát si kupujem letenku cez vás a páčia sa mi aj vaše ceny

Reason I chose this business:

Cenové zvýhodnenie

Thumbnail of user romulusr3
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

...

Thumbnail of user paolor23
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

NON MOLTO CHIARA PER COME FARE IL CHECK-IN
SPERIAMO DI NON AVERE SORPRESE ALL' ULTIMO MOMENTO

Thumbnail of user zsigmondk
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

...

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user vladimirn31
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

………….,,,,. ……………………………………………………. ………………

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user gisellet21
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

ME GUSTO LA APLICACION Y QUE SE PUDO VALIDAR LA RESERVA EN POCO TIEMPO

Reason I chose this business:

RECOMENDACION DE MI HIJA

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Giselle T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user yahyas20
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Très bien
Tous est bien passé
Merci beaucoup
Cordialement monsieur SAÂDI

Reason I chose this business:

Compagnie de confiance

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user christianv442
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Good. Djdjddjd dkdodkdidjdjdjdkdkdkdkkdkdkdjdjddkdkdkdkdk

Thumbnail of user leonardoc127
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

...

Reason I chose this business:

Cheap prices

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user lovaniav
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

…………………………………………….…………………:::::.::……………………………………….

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeromea90
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

MERCI POUR VOTRE AIMABILITE
J'ESPERE ETRE SATISFAIT DE VOTRE SERVICE

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user alvarom92
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

...

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user paulac1181
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

ME PARECIO SATISFACTORIA, BIEN NO HUBO PROBLEMAS GRACIAS

Reason I chose this business:

ME PARECIO BIEN LOS PRECIOS Y LA PAGINA

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user irynay5
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

GUT GUT GUT GUT GUT GUT GUT GUT GUT GUT GUT GYT GUT GUT

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user javierb122
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

FUE UNA BUSQUEDA RAPIDA FACIL SIMPLE. UNA COMPRA AGIL

Reason I chose this business:

POR EL MEJOR PRECIO

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user mihailr9
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

...

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user jenniferc4476
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

EL MEJOR PRECIOS ENTRE LAS COMPAÑIAS DE SERVICIO DE VOLETOS DE AVION.

Reason I chose this business:

CHEAP TICKET

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user mariaj1136
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Muy buenos precios y super intuitivo y completo!

Reason I chose this business:

Ademas llegan luego links para reservar autos y hoteles con descuentos

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Maria J.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user maximilianos8
1 review
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

...

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user nawala23
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

Thanks ThanksThanks Thanks ThanksThanks
Thanks ThanksThanks
Thanks ThanksThanks

Thumbnail of user lateshal5
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

SIENTO QUE FUE UNA BUENA EXPERIENCIA Y TIENE PASAJES MUY ECONOMICO

Reason I chose this business:

BETTER PRICE

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Latesha L,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user abdallam3
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Good. Agafh. Ahvauaba. Kabaiabn. Akkakans

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Abdalla M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.

Sincerely,

Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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